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Staff Product Engineer
Location
United States
Posted
1 day ago
Salary
$187K - $214K / year
Seniority
Lead
Job Description
Staff Product Engineer
Help Scout
• Ship customer-facing AI features across the full stack. Build the experience and what's behind it — LLM-backed flows, retrieval (RAG) and embeddings, and agentic tool-calling — through to a fast, accessible, well-crafted UI. • Treat AI output as something you verify, not assume. Build evaluations, guardrails, and monitoring into AI features so quality is measurable and holds up in production. • Sweat the front-end craft. • Stay close to customers. Join customer calls when more context is needed to design the right solution, participate in a support escalation rotation, and watch session recordings on the features you own. • Own outcomes, not just output. • Co-author the solution. PMs own strategy and sequencing; you bring the judgment and craft for how solutions actually get built. • Own production readiness from the start.
Job Requirements
- You're a strong, full-stack-capable engineer with a frontend center of gravity.
- You have substantial JavaScript/TypeScript and React experience and real front-end craft, and you take initiative across the stack and ship end-to-end without waiting for someone to own the other half.
- You've built real things with LLMs — not just prototypes.
- You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns, and you have a point of view on what makes AI features actually reliable in production.
- You hold a high bar for AI quality.
- You're genuinely fluent with AI coding tools and treat them as part of your craft.
- You're customer-fluent.
- You own outcomes.
- You take real ownership of the full development lifecycle.
- You communicate clearly in writing and in conversation.
Benefits
- Competitive salary and an internal, transparent salary formula based on market data
- Flexible time off – you choose the holidays and vacations that make sense for you
- 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
- A home office stipend to help you get set up and productive
- A co-working stipend up to $300 a month if you choose to work out of your house
- A yearly professional development stipend of $1,800 to help you grow in your craft
- If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
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