Role Description This is a remote position for Florida residents only! Bilingual Remote Customer Service Representative ¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente. As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will: - Manage incoming calls - Respond to questions - Resolve issues - Provide clear, courteous support to ensure a positive customer experience The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment. Qualifications - Fluent in Spanish and English - Ability to read/speak Spanish fluently, including numbers and the alphabet - 6 months or more experience dealing with the public - Excellent communication skills to understand and effectively respond to callers - Analytical skills to rapidly review and interpret data - Excellent keyboarding skills with PC and Windows operating system - Interpersonal skills to respond in a concise and courteous manner Requirements Home Workplace Requirements: - Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) - Minimum speeds of 100 MB download and 10 MB upload Duties: - Receive telephone calls and provide responses to callers - Identify situations that require further research and monitoring - Record all interactions in Microsoft Dynamics Customer Service module - Advise supervisor of issues and problems Work Schedules: - Training Schedule: Monday - Friday 9:30am - 5:30pm (during 3-week training program) - Regular Schedule After Training: Monday - Friday 8:00am - 7:00pm (any 8-hour shift will be assigned between 8 am to 7 pm, Monday to Friday; weekends are off) - Occasional overtime may be required, including working optional Saturday for training purposes Operation Schedule: - Operations run from 8am until 7pm Monday through Friday - If at 7pm there are calls in queue, employees must stay until the queue is at zero Benefits - Competitive pay: $14.50 per hour - We supply the computer equipment Company Description Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Role Description If you're a recent college graduate looking for more than just a “starter job,” this opportunity can be the beginning of a meaningful career. At AO Globe Life, we combine mission-driven work with professional development in a supportive remote environment. In this role, you’ll connect with individuals and families who have requested information about supplemental benefit programs. Your responsibility is to reach out, schedule virtual consultations, and guide clients through their available options with clarity and professionalism. This is a fully remote position designed for graduates who want to build valuable experience in communication, client service, and professional relationship management. What You’ll Do - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Understand client needs and provide clear guidance on available benefit options - Assist clients through the enrollment process and provide follow-up support - Maintain organized and compliant digital client records - Participate in weekly training sessions and professional development meetings What Makes This Role Ideal for Graduates - Hands-on professional experience in communication, client service, and business development - Comprehensive training and mentorship from experienced leaders - Flexible remote work environment with no commute - Clear advancement opportunities based on performance and development - Supportive team culture focused on collaboration and professional growth Qualifications - Enjoy communicating with people and building relationships - Are comfortable working independently in a remote environment - Want to develop real-world skills in business, communication, or client relations - Are comfortable using digital tools such as Zoom, CRM systems, and cloud-based platforms - Are motivated to learn, grow, and contribute to a team Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a webcam Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first team is built on service, integrity, and long-term professional development.

• Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions. • Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support. • Maintain client confidence by keeping their information confidential. • Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products. • Consult with users to determine steps and procedures taken to identify and resolve the problem. • Apply knowledge of computer software, hardware, and procedures to solve problems. • Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems. • Maintain knowledge of technology innovations and trends. • Performs other related duties as assigned. • Develop great client relationships to keep clients excited about joining Ylopo • Speak confidently and professionally with clients. • Serve as subject matter expert for the Ylopo process. • Learn the ins and outs of Ylopo products.

We are seeking candidates based in the Cherryville, NC area; however, remote candidates outside of the local market will also be considered. Applicants should be able to work effectively in a remote environment and collaborate with teams across multiple locations. Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. Fleet Operations is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is "best in class." This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer's needs are met and exceeding customer and company expectations. PRIMARY DUTIES/KEY RESPONSIBILITES - Field a high volume of inbound calls. - Provide excellent customer service for all Inbound and outbound calls. - Timely and accurate documentation and notation in all systems regarding each customer contact - Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs - Assign service requests to the respective market for Dispatching - Coordinating towing of customer units when necessary - Scheduling outside vendors when an emergency breakdown is called in - Continuously develop and improve company capabilities in the area of Dispatching - Be professional and establish positive customer rapport, encouraging repeat business - Additional duties and special projects as assigned Education, Experience, and Qualifications - Associate degree or high school diploma and two (2) years of equivalent experience - 2+ years' experience in a call center environment - Knowledge of Microsoft Office Suite - Ability to work independently and collaboratively within a team environment - Able to multi-task and meet tight deadlines - Excellent problem-solving skills - Must hold a valid driver's license - Highly organized with exceptional follow-through abilities Core Competencies Critical to success in this role The candidate should have a strong foundation customer service skills. USD 18.17 - 27.31 per hour Compensation: Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 07/11/2026 EOE, including disability/vets