• Attract and underwrite middle market business • Deploy effective account management while fostering strong working relationships with agency partners • Execute underwriting strategy to achieve profit and premium plans • Handle a renewal book in their territory as assigned • Assist with the resolution of escalated issues, and mentor and coach team members. • Price risk commensurate with exposures and controls • Set appropriate terms and conditions to deliver a profitable portfolio • Document assigned files with underwriting thought process • Serve as a subject matter expert to assist team members with complex risks • Achieve production goals within assigned territory • Responsible for marketing, including both in-person and virtual sales calls with agencies and insureds • Prospecting and developing a strong pipeline of new business opportunities • Collaborate with internal partners to ensure optimal stakeholder management • Provide feedback to management on the current state of the marketplace, agencies, and competition • Support and participate in the deployment of technical underwriting training/content.

• Manage state licensure, DEA, CDS, and collaborative practice agreements for physicians and other practitioner types (e.g., NPs, RNs, LCSWs) • Prepare clear instructions and correspondence to guide practitioners through application completion and supporting documentation • Proactively follow up and create urgency with practitioners, institutions, and state boards via phone and email to meet start dates and resolve outstanding items • Coordinate and submit required primary source verifications to state boards • Prioritize application workflows based on business needs and departmental guidance • Track licensure progress, document lifecycle milestones, and maintain accurate, timely data in credentialing systems and shared drives • Communicate licensure status and expected timeframes to Licensing & Credentialing, Operations, and Clinical Leadership • Notify Credentialing of license issuances, renewals, and CPA submissions to avoid disruptions in credentialing or enrollment • Generate reports, monitor expiring licenses and certifications, and manage renewals • Perform recurring audits, data reconciliation, and reporting; escalate issues as needed • Ensure practitioner data accuracy across HR, CME, CVO, and credentialing databases • Maintain confidentiality and adhere to Monogram Health credentialing policies

• Partner with Sales during pre-sales engagements to accurately scope mobile deployment requirements. • Lead deployment planning conversations with customer IT and project teams. • Recommend appropriate supported deployment model for mobile applications. • Set expectations for timelines, required assets, approvals, and customer responsibilities during deployments. • Configure customer app builds in Firstup's Starship system. • Manage iOS and Android submissions through respective platforms. • Coordinate recurring custom app releases and manage review rejections.

Role Description The Denials Management Clerk supports the Denial Management Department in the denials process for client hospitals. In this role, the Denials Management Clerk gathers and disseminates information from hospitals, physicians, and insurance companies pertaining to referred claims denied. - Manually enter new cases referred from clients into database as needed - Update database with information gathered from correspondence - Set follow-up reminders in Outlook - Review daily reports for updates and due dates - Send updates on document requests received throughout the day - Send documentation to insurance carriers via portals, email, mail or fax - Work within gAIge to update daily tasks assigned on work queue - Log into all hospital applications and insurance carrier portals every two weeks - Submit appeals, correspondence, and medical records via carrier portals - Scan and label correspondence received daily via mail, email, or fax - Navigate hospital applications to obtain balances, charges, and UB documents - Download reports from portals for updates - Assist with the outgoing mail process - Scan documents into database - Assist patients with questions related to statuses of their accounts - Other duties as assigned - Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Understand and comply with Information Security and HIPAA policies and procedures at all times - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications - High School Diploma or equivalent - Must be courteous and possess a strong work ethic, with the ability to work in a fast-paced environment - Proficient in Microsoft Office applications - Have strong organization and time-management skills - Ability to learn proprietary databases and systems: gAIge, Epic, Eagle, Epremis, Medi-Tech - Strong interpersonal skills, ability to communicate well at all levels of the organization - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses - High level of integrity and dependability with a strong sense of urgency and results oriented - Excellent written and verbal communication skills required Requirements - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes Working Conditions - While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear - The employee must be able to follow directions, collaborate with others, and handle stress - The noise level in the work environment is usually minimal Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.