Role Description Your Mission - Payment System Configuration: configure and maintain payment entities in the gateway (merchants, providers, routing rules, limits). - Manage payment methods activation, routing logic, and transaction limits according to business requirements. - Support onboarding of new merchants from a technical perspective. - Integrations & Testing: set up and test new payment integrations with providers and merchants. - Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. - Assist with releases of new payment methods and features. - Technical Support (L2): act as Level 2 technical support for the Customer Support team. - Investigate technical issues reported by merchants, providers, or internal teams. - Analyze logs, transaction statuses, and system behavior to identify root causes of issues. - Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. - Participate in incident investigation and resolution. - Escalate critical issues to relevant technical teams when necessary. - Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams. - Contribute to improving internal processes, tools, and automation of support workflows. - Provide technical assistance to internal teams (Account Management, Customer Support, Product). Qualifications - At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration. - Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks). - Hands-on experience with payment integrations, gateways, or technical payment operations. - Ability to investigate payment issues using logs, API tools (Postman), and basic SQL. - Understanding of REST APIs, webhooks, and transaction flows. - Experience with L2/L3 technical support or payment operations. - Ability to independently troubleshoot incidents and work with engineering/product teams. - Strong communication skills and ability to explain technical topics to non-technical teams. - Fluent in Russian and good English level. Benefits - Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! - Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. - A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do. - Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews. - Remote Work: full flexibility to work remotely from wherever you do your best work. - Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave. - Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage. - Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools. - Coworking Support: dedicated budget for a productive workspace beyond home. - Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. - Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.