• Active acquisition of new customers • Identification and development of sales potential • Support throughout the sales process • Product and system consulting • Market and competitor monitoring • Building and maintaining customer relationships

• Effectuer l’intégralité des visites d'entretien et de maintenance des ascenseurs de votre périmètre d’affectation • Travailler dans la zone géographique définie, en gérant le portefeuille d'ascenseurs qui s'y trouve • Réagir de manière proactive et rapide pour réparer les pannes, en s'efforçant d'obtenir une première réparation • Effectuer des réparations mineures pour assurer un fonctionnement continu • Assurer la liaison directe avec le client sur place afin d'établir une bonne relation de travail

• Monitor the portfolio of legalization processes, ensuring the progression of cases; • Provide customer service via phone, chat and other communication channels; • Act as a liaison between the client and the operations team, ensuring clear and efficient communication; • Update clients on the status of processes and advise on outstanding items and requirements from the relevant authorities; • Route and follow up on requests with operations to ensure timely resolution of demands; • Clarify doubts and provide support throughout the customer journey; • Deliver a high-quality service experience, contributing to customer satisfaction and retention; • Identify opportunities to improve service and report situations that may impact the customer experience.

Role Description As an Instructional Assistant for the Data Center program, you will play a key role in supporting learners as they prepare for careers in IT infrastructure and data center operations. Your responsibilities will include: - Assist the Technical Instructor with delivering a structured, approved curriculum focused on data center skills. - Support remote classroom facilitation in an interactive, hands-on style. - Enforce and model appropriate remote classroom decorum and professionalism. - Take and track daily learner attendance in Salesforce and/or LMS. - Coordinate with the Instructor to prepare lab tools and resources in advance of sessions. - Lead instructor-approved study groups based on learner performance and needs. - Provide one-on-one tutoring and support for learners who are struggling. - Be prepared to step in and lead a lesson in the event of instructor absence (short-term only). - Ensure all classroom or borrowed equipment is returned and properly stored. - Monitor learner engagement, flag challenges early, and collaborate with instructors and coaches to provide support. - Implement individualized study plans for learners when necessary. - Assist with learner progress tracking, grading, and real-time data entry in Salesforce or Canvas. - Participate in instructional staff meetings and regular learner progress reviews. - Reinforce class policies including dress code, attendance, and participation. Qualifications - Graduate of a Per Scholas training program (preferred), ideally in IT Support, Infrastructure, or Datacenter tracks. - Successfully obtained all certifications offered in the program (e.g., CompTIA A+, CompTIA Network+, or equivalent). - Strong foundational understanding of: - Networking fundamentals: OSI model, IP addressing, routing/switching basics. - PC hardware architecture: BIOS/UEFI, RAM, CPU, storage, peripherals. - Operating Systems: Hands-on experience with both Windows and Linux environments. - Linux CLI proficiency: Navigation, file management, basic commands. - Windows troubleshooting: Task Manager, Process Monitor, CPU/memory analysis. - Familiarity with: - Active Directory and related services (DNS, DHCP, GPOs). - Virtualization platforms: VMware or VirtualBox. - Cat5/5e/6 cable handling including termination and patch panel work. - Classroom equipment setup, hardware configuration, and basic IT lab support. - Experience using or supporting Learning Management Systems (LMS) and digital tools (e.g., Canvas, Salesforce, Zoom). - Ability to teach and support in a highly interactive, hands-on training environment. - Strong attention to detail, organizational skills, and ability to multitask. - Responsive communicator; comfortable with live feedback and digital communication. Requirements - You thrive in a fast-paced, mission-driven environment. - You are highly collaborative and flexible in your approach. - You are tech-savvy, with strong organizational and time management skills. - You are a proactive problem-solver and effective communicator. - You support the mission of increasing access to well-paying tech careers for individuals from all backgrounds. Benefits - Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time. - Comprehensive Medical Coverage with multiple plans through Cigna or Kaiser Permanente. - Dental and Vision Insurance with options for eligible employees. - 401(k) plan with a current 100% employer match on contributions up to 6%. - Free, confidential Employee Assistance Program (EAP) access. - Up to 6 weeks of 100% paid parental leave for eligible employees. - Access to employer-paid life and AD&D Insurance, short-term disability coverage, and additional voluntary benefits. - Flexible Spending accounts for healthcare, dependent care, and commuting expenses. - Additional resources including healthcare concierge support, financial wellness tools, and employee discount programs.