Role Description The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience. Job Responsibilities - Key Responsibilities - Build and maintain strong relationships with physicians, clinics, and referral sources - Act as a trusted advisor on services, referral processes, and therapy options - Referral Optimization & Execution - Assess referral workflows and identify barriers to timely patient starts - Partner with Sales, Intake, Pharmacy, and Operations to resolve issues - Improve referral-to-start timelines, conversion rates, and provider satisfaction - Serve as a primary point of contact for key accounts - Provider Engagement - In partnership with Chronic Account Executive: - Execute outreach through calls, virtual meetings, and targeted campaigns - Identify and convert new referral opportunities - Partner with field sales to expand reach and coverage - Data, Reporting & Continuous Improvement - Track account performance, referral trends, and growth opportunities - Use CRM and internal systems to manage activity and results - Participate in provider business reviews and performance discussions - Recommend process improvements based on data and feedback - Patient & Provider Experience - Support providers with education on referral requirements and processes when requested by the Chronic Account Executive - Guide patients and providers through onboarding and access questions when needed - Represent the organization at community and professional events - Cross-Functional Collaboration - Work closely with Sales, Operations, Pharmacy, and Intake teams - Support referral flow management when needed - Contribute to solving operational challenges that impact growth Qualifications - High school diploma or equivalent is required - 3+ years of experience in one or more of the following: - Pharmacy operations - Nursing Operations - Patient Onboarding - Revenue Cycle Management - Demonstrated ability to build relationships and drive measurable outcomes - Strong communication, problem-solving, and organizational skills Requirements - Experience establishing and maintaining relationships with individuals at all levels of the organization - Experience growing referral provider relationships and partnerships - Experience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction - Proficient computer skills; ability to work with Microsoft Windows-based programs, and acceptable data entry skills required (Power Point, Excel, Word) - Experience in identifying operational issues and recommending process improvements - Ability to evaluate information and make decisions or take actions to problem solve or reach a goal - Strong interpersonal and communication skills; ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers - Strong organization and planning skills with ability to make/deliver presentations Travel Requirements - Minimal travel (up to ~20%) - Primarily remote with virtual engagement Preferred Qualifications & Interests (PQIs) - Bachelor’s degree in Business, Healthcare, Life Sciences, or related field - Experience in specialty pharmacy, infusion therapy, or chronic disease management - Knowledge of referral workflows, intake/admissions, or reimbursement processes - Background working with physician offices, hospitals, or care coordination teams - Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.) - Experience managing complex or multi-stakeholder accounts Benefits - Medical, Dental, & Vision Insurance - Paid Time off - Bonding Time Off - 401K Retirement Savings Plan with Company Match - HSA Company Match - Flexible Spending Accounts - Tuition Reimbursement - myFlexPay - Family Support - Mental Health Services - Company Paid Life Insurance - Award/Recognition Programs