Lucet Health

Title: Engagement Coordinator (Temp-to-Perm) Location: United States Department: Team Member Job Description: - United States Location/Remote United States - Remote - Team Member - Full-Time - Requisition #: ENGAG002532 - This is a 90-day temporary role with the potential to convert to a permanent position with Lucet. Work Schedule: Monday - Friday, 9am - 5:30pm EST or 9:30am - 6pm EST Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Hourly compensation between $17.95 - $19.15. - *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. - At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The Engagement Coordinator plays an important role in reaching out to our active insured members to schedule their annual wellness/benefit exam. This role involves making outbound calls using a Progressive dialer, while being held accountable to minimum required that are in line with industry standards. - Member Relationship Building & Communication - Build strong, sustainable relationships with members through effective customer service techniques across all communication platforms. - Identify member needs, clarify information, and provide timely, accurate guidance and solutions. - Appointment Coordination & Support - Assist members with scheduling, rescheduling, and canceling appointments while coordinating with family members, caregivers, or healthcare proxies. - Provide clear instructions and education to prepare patients for in‑home exams and scheduled services. - Operational Efficiency & Documentation - Manage high volumes of inbound/outbound calls, emails, chats, and texts while maintaining service quality. - Accurately document member interactions, appointment outcomes, data entry tasks, and other details that support the primary care team. - Who You Are - Required Qualifications - Minimum of a High School diploma - Recent experience in a healthcare setting and/or 2-3 years of experience working in an outbound, sales focused, customer centered, production driven environment - Understanding of medical terminology - Proficient with Microsoft Office Suite and Dialer experience. - Flexibility and ability to adapt to changing work aspects that may include different campaigns, lists, leads, making manual calls, reminder calls, and follow up text messages as needed. - Ability to work schedule of Monday through Friday between 9am-6pm EST - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. - Living our Values: - - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. - Competencies - - Strong interpersonal and communication skills, with the ability to work effectively with diverse populations and flexibility in managing conversations around a variety of member needs and presenting concerns. - Effective critical thinking and problem-solving skills. - Demonstrated ability to establish trust quickly and motivate members through an engaging motivational approach. - Convey confidence and understanding of member needs and care resources. - Ability to problem solve and arrive at solutions timely and with consideration of the end user in mind. - Remains positive and keeps forward momentum when faced with challenges. - Have the ability to relate to others and connect quickly. - Demonstrate persistence in meeting objectives and personal development goals. - Working Conditions: - - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. - This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home. - A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment - - We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

• The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams. • Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency. • Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards. • Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA. • Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff. • Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions. • Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

• The Sr Analyst, Healthcare Data will be a business consultant to the rest of the organization in providing reports and analysis to support Lucet’s clinical and operational performance. • In addition, the analyst is responsible for translating evaluation questions into analytic plans, constructing analytic datasets, producing appropriate data summaries, and conducting valid data comparisons and statistical tests. • Lead reporting and analytics initiatives that support product innovation, program evaluation, and population health strategies. • Partner with clinical, account management, and strategy teams to identify target populations, define intervention cohorts, and develop meaningful performance measures. • Conduct claims and utilization analyses to identify cost drivers, savings opportunities, and actionable trends across member, provider, and demographic segments. • Model cost-savings scenarios, evaluate practice patterns, and develop recommendations to improve cost of care and financial outcomes for clients. • Assess the financial impact of contracts, negotiations, RFPs/RFIs, and other strategic initiatives to support informed decision-making. • Deliver timely analyses and reporting that help management and operational teams achieve business objectives while ensuring data-driven recommendations.

• Deliver comprehensive virtual care, including patient assessments, condition management, medication review, and appropriate escalation, while ensuring compliance with telehealth regulations and licensure requirements. • Collaborate with multidisciplinary teams and utilize telehealth workflows to support coordinated, continuous care and maintain accurate documentation of patient encounters. • Educate patients on preventive care, disease management, and healthy lifestyle behaviors to improve outcomes and encourage active participation in their health. • Provide compassionate, culturally sensitive care while maintaining professionalism, strong communication, and sound clinical judgment in all interactions. • Adhere to clinical guidelines, regulatory standards, and organizational policies while participating in quality improvement initiatives. • Ensure accurate, timely documentation, uphold patient privacy, and maintain high standards of safety, ethics, and confidentiality.

• Provide expert guidance to leaders on clinical hiring strategy, workforce planning, and market-informed decision-making. • Serve as a clinical recruiting SME, advising on role alignment, licensure, experience, and care delivery needs (with depth in physician, behavioral health and APP recruiting). • Partner with leadership and stakeholders to shape workforce strategies, compensation approaches, and agency utilization based on market dynamics and growth goals. • Own and advice external agency strategies and processes for clinical recruiting. • Lead end-to-end recruitment for complex clinical roles while building strong, sustainable talent pipelines. • Manage full-cycle recruiting across high-demand clinical roles, driving sourcing, engagement, offer strategy, and successful hiring outcomes in competitive markets. • Build and maintain proactive pipelines using diverse sourcing strategies, market mapping, and relationship management to support long-term hiring needs. • Ensure efficient, compliant, and scalable recruiting operations.

• The Revenue Cycle Analyst supports the full revenue cycle continuum, spanning front-end, mid-cycle, and back-end functions, while providing data-driven insights to improve revenue integrity, operational efficiency, and financial performance. • This role combines hands-on revenue cycle execution with analytics and reporting responsibilities, enabling accurate reimbursement, identifying performance trends, and supporting continuous improvement across billing operations and workflows. • Managed full revenue cycle processes (insurance verification through A/R follow-up), ensuring accurate, timely claims submission and compliance with payer requirements. • Resolved denials and billing issues, maintained detailed documentation, and supported high-volume workflows with strong accuracy and adherence to standards. • Create and manage reports and dashboards, ensuring data accuracy while monitoring KPIs to identify risks and performance issues. • Analyze financial and operational data (e.g., denials, A/R, payer trends) to uncover root causes and deliver actionable insights for improvement. • Supported and optimized EHR and billing systems, identifying workflow inefficiencies and implementing process and system improvements.

• The role of the Revenue Cycle and Coding Business Operations Manager supports the strategy, planning, and execution of key operational initiatives across the Revenue Cycle Management and Medical Coding functions. • This role partners with operational leaders, technology, product, and customer success to optimize how people, process, and technology align to deliver high-quality services that support our broader product portfolio. • This role requires a strategic thinker with strong analytical and communication skills, operational experience in healthcare services, and the ability to translate business goals into executable plans. • Drive operational excellence by designing scalable processes, improving efficiency and quality, and maintaining documentation, SOPs, and implementation tracking to support growth and workforce management. • Optimize operational technology and platforms by monitoring tool performance, identifying gaps, defining requirements, and aligning capabilities with business needs and priorities. • Drive data-informed decision-making by developing KPIs, dashboards, and analytics, analyzing trends and risks, and providing insights and recommendations to improve performance and outcomes.

• Perform concurrent and retrospective medical coding audits to ensure coding accuracy, regulatory compliance, reimbursement integrity, and documentation quality while providing actionable feedback and collaborating with stakeholders to drive continuous improvement in coding practices and audit outcomes. • Conduct concurrent and retrospective chart audits to validate coding accuracy, completeness, specificity, and adherence to coding guidelines and regulatory requirements. • Identify coding errors, compliance risks, and potential fraud, waste, or abuse concerns while maintaining coding integrity and supporting appropriate reimbursement. • Analyze audit trends, root causes, and error patterns; document findings and utilize reporting tools to support data-driven decision making. • Lead and support quality improvement initiatives by recommending workflow, process, training, and policy enhancements to improve coding quality and consistency. • Communicate audit findings effectively and provide constructive coaching and education to coders and internal partners. • Collaborate with coding leadership, educators, and operational teams to maintain audit consistency, support calibration efforts, and ensure adherence to organizational and regulatory standards.

• Provide proactive outreach, assessment, education, and care coordination support to families of children in the Autism Resource Program • Conduct outreach and screening calls to assess family needs, identify barriers, and evaluate gaps in care • Build relationships with families through education, support, and ongoing engagement • Facilitate referrals to clinical, community, and government resources • Educate families on benefits, coverage, behavioral health services, and program requirements • Provide administrative and operational support including documentation, communication, and compliance

• Creating strategic solutions from large amounts of data collected from various sources. • Organizing and analyzing the data, then interpreting the data and communicating the results to Lucet stakeholders. • Performing quantitative analyses, design behavioral health assessments, and apply advanced statistical methods to generate actionable insights. • Ensuring psychometric rigor (reliability, validity, predictive value) and validate models for generalizability and meaningful outcomes. • Partnering with cross-functional teams and external collaborators to design research, gather requirements, and translate findings into business and clinical insights. • Delivering presentations and producing clear, non-technical reports to communicate results, limitations, and strategic recommendations. • Leading and managing data-driven projects, including data cleaning, task delegation, and oversight of analytic workflows. • Identifying opportunities to leverage insights for business impact while staying current on data science advancements.