• Serve as the subject matter expert for one or more product lines, providing guidance to Project Management team members and educating customers on operational services. • Independently lead the planning, setup, monitoring, and closeout phases of study management, including projects involving multiple service lines. • Gather customer requirements and communicate project objectives to internal stakeholders. • Develop study documentation and oversee the distribution and tracking of study equipment. • Create, distribute, and manage project reports and study-related documentation. • Archive study data and documentation in accordance with company procedures. • Set and manage customer expectations while ensuring high levels of client satisfaction. • Monitor project timelines and manage financial components, including: Budget reviews Revenue forecasting Scope change management Invoice reconciliation • Identify potential project risks, develop mitigation plans, and escalate issues when appropriate. • Lead internal and external discussions to promote collaboration, effective communication, and efficient resource utilization. • Apply problem-solving strategies to resolve customer concerns and maintain issue-tracking documentation. • Serve as the department lead for operational readiness related to new product initiatives. • Support cross-trained team members working in other service lines. • Act as a liaison between Project Management and other departments to facilitate collaboration and communication. • Conduct quality control reviews of systems and project documentation to ensure deliverable accuracy and consistency. • Ensure compliance with training completion and documentation requirements. • Present study services during Investigator Meetings and Site Initiation Meetings when required. • Participate in client meetings alongside Business Development and Operational teams to present company services and operational workflows. • Support sales initiatives that contribute to incremental revenue growth. • Mentor and assist in the onboarding and training of new Project Management team members. • Perform additional duties, assignments, and special projects as needed.

• Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines. • Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development. • Ensure appropriate onboarding, training, and documentation processes are completed and maintained. • Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs). • Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting. • Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness. • Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution. • Lead hiring, onboarding, training, and performance management activities for Project Management team members. • Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution. • Develop and implement strategies to enhance customer service and streamline Project Management processes. • Ensure compliance with training requirements and documentation standards. • Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions. • Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows. • Participate in customer meetings and presentations alongside Business Development and Operations teams as required. • Perform additional responsibilities and special projects to support organizational objectives.

• Electrical Project Managers, Superintendents & Estimators Direct Hire Opportunities • Connect with experienced Electrical Project Managers, Superintendents, and Estimators for direct hire opportunities with leading electrical contractors in New England

• Actively building a network of experienced Electrical Project Managers, Superintendents, and Estimators for direct hire opportunities • Skilled Trades Partners connecting with electrical contractors in New England • Having confidential career discussions for upcoming opportunities