• Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines. • Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development. • Ensure appropriate onboarding, training, and documentation processes are completed and maintained. • Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs). • Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting. • Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness. • Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution. • Lead hiring, onboarding, training, and performance management activities for Project Management team members. • Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution. • Develop and implement strategies to enhance customer service and streamline Project Management processes. • Ensure compliance with training requirements and documentation standards. • Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions. • Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows. • Participate in customer meetings and presentations alongside Business Development and Operations teams as required. • Perform additional responsibilities and special projects to support organizational objectives.