• Provide individual Underwriter coaching, mentoring, and training on the expectations, processes, guidelines, system work (Encompass), etc., escalating questions as needed for clarification. • Serve as the primary point of contact for all questions, clarification, and instruction for Underwriters. • Ensure Underwriters understand, apply, and grow their knowledge base of guidelines, processes, and procedures at CCM. • Complete CTC reviews until Underwriters have earned lending authority. • Review the CR Lending Authority, ACES, Denial, Suspense, Failed, and 2nd Tier Review Pipeline reports daily. • Provide valid findings, training, and coaching issues weekly to the VP. • Complete at least 2 spot reviews per week on files not reviewed by another department/team (i.e. QC, CRUM, etc.). • Assist with the review of reports and findings regarding Underwriter quality as needed. • Manage the pipeline making sure loans for all areas are within SLA, and all loans placed in any external Underwriter status are for no more than 24 hours (for branch rebuttal, 72 hours). • Communicate all load balancing, designated underwriting assignments, and rush/priority reviews (VIP, Transition, etc.) to the Production Coordinators. • Assist with loan level production (underwriting, clearing conditions) based on staffing/volume needs. • Review and complete non-health/safety escrow holdbacks. • Review loan scenarios as needed/required. • Review post-closing/credit risk findings to identify and determine training needs. • Conduct new branch welcome calls and existing branch calls as needed (daily, weekly, monthly). • Report on Underwriter final bonus numbers; communicate to the VP. • Interview prospective Underwriters for hire. • Review and approve timecards and PTO requests. • Attend weekly meetings with the VP and Monthly National Underwriting department calls conducted by the SVP of Underwriting; hold bi-weekly team meetings with direct reports.

• Provide strategic insight and direction for the underwriting organization on assigned LOB • Leads, researches, and coordinates the ownership, execution, strategy, administration and/or development of the most complex products and programs at enterprise level • Creates and communicates best practices and underwriting guidance for assigned LOB to the whole enterprise • Serves as the highest technical expert, consultant, and mentor in Corporate Underwriting on responses to questions for assigned LOB • Leads, and directs the workload and performance of the assigned Underwriting team • Acts as a strategic partner to branch offices on assigned underwriting related matters • Influences strategies through effective communication of underwriting recommendations

Role Description FCCI is seeking a strategic and technically strong Director, Inland Marine to lead the growth and profitability of our Inland Marine lines of business. Working collaboratively with Corporate Underwriting, Regional leadership, Distribution, Operations, and IT, you will shape the future of FCCI's Inland Marine portfolio while supporting agency relationships and developing underwriting talent across the organization. This position will be in an FCCI regional office or remote. - Manage portfolio performance, including profitability, rate adequacy, retention, and new business growth. - Develop and maintain underwriting standards, pricing guidelines, and best practices in partnership with Corporate Underwriting, Regional leadership, Distribution, and Operations. - Serve as the highest level of field Inland Marine underwriting authority for the organization. - Partner with Information Technology and business stakeholders to develop and implement technology solutions that support online Inland Marine products and business growth. - Monitor market trends, competitive activity, and emerging risks to recommend product and underwriting enhancements. - Act as a trusted technical resource for Inland Marine underwriting across FCCI. - Build and maintain strong relationships with agency partners and represent FCCI in the marketplace. Benefits - Flexible Work Environment - Paid Family Leave - Competitive PTO & Holidays - Recognition & Bonus Programs - Medical, Vision, Dental & Life Insurance - Employee Referral Bonus - Paid Volunteer Time - 401(k) Match & Profit-Sharing Company Description FCCI Insurance Group has built a reputation on trust and relationships. As a leading super-regional property & casualty insurer with strong financials and excellent partnerships with our independent agents, FCCI is committed to creating connections and looking for employees who share our vision. If you value loyalty, integrity, vision, excellence and service like we do, and you want a rewarding career you can be proud of, you belong at FCCI.

Role Description Come join our amazing team and work from home! The Loss Mitigation Underwriting Quality Control Specialist primary responsibilities consist of reviewing the accuracy of work performed by the Loss Mitigation Underwriters including the review of approvals, denials, income calculations and final conversion calculations. Incumbent will review Underwriter documentation to determine if borrower applications and/or final calculations were reviewed and computed correctly, ensure required tasking is performed, that all required documentation is saved for future audit reviews. Perform all duties in accordance with company policies and procedures and all state and federal regulations. The target pay range for this position is $29.00 - $31.00 per hour. - Review decisions and final modification calculations completed by Underwriters. - Check files for completeness and accuracy. - Ensure files are structured and saved based on company policies and procedures. - Ensure Fiserv tasks are completed correctly. - Track errors and/or issues to identify trends and training opportunities. - Provide error reporting to management to assess potential process changes to streamline and improve results. - Provide training to incoming new hires. - Serve as a leader to peers and assist supervisor and manager on special projects. Qualifications - High school diploma or equivalent required. - Four (4) plus years of loss mitigation experience in either Underwriting, QC, HRD or Auditing required! Benefits - Comprehensive healthcare plans for you and your family. - Discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. Company Description Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate.