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Verity Group

Somos Humanos. Somos Digitais. Somos Verity!

UX Writer, Mid-level

Content WriterContent WriterFull TimeRemoteSeniorTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor DegreePortuguese

Job Description

UX Writer, Mid-level

Verity Group

• The UX Writer will be essential in optimizing the customer journey and experience across our automated communication channels, with a focus on WhatsApp and Chatbot. • Your main challenge will be to gain an in-depth understanding of the business flow and ensure traceability and measurement of the entire experience through data tagging (instrumentation) across the customer journey. • This professional will act as the guardian of the experience, turning data into insights to design more efficient, intuitive flows that drive higher satisfaction and conversion. • Optimize the customer journey and experience in automated communication channels, focusing on WhatsApp and Chatbot. • Perform a deep understanding of the business flow. • Ensure traceability and measurement of the entire experience through data tagging (instrumentation) across the customer journey. • Act as the guardian of the experience, transforming data into insights to design more efficient, intuitive flows that generate greater satisfaction and conversion.

Job Requirements

  • Proven experience in Conversational Design (Conversational UX/CUX).
  • Experience designing chatbots, IVR and WhatsApp journeys, including creating flows, scripts and conversational personas.
  • Strong command of tools and methodologies for mapping user journeys, service blueprints and high-complexity flow diagrams.
  • Experience defining tagging (instrumentation) strategy and requirements to measure UX and business metrics.
  • Proficiency in prototyping tools (Figma, Miro or similar).
  • Experience conducting usability testing, A/B testing and heuristic analysis in conversational channels.
  • Familiarity with chatbot platforms and WhatsApp Business APIs.
  • Ability to conduct qualitative and quantitative research (UX Research).
  • Experience working in agile squads (Scrum/Kanban) and collaborating with Product Owners (POs) and engineers.

Benefits

  • Meal allowance
  • Food allowance
  • Home office allowance
  • Health insurance
  • Dental insurance
  • Life insurance
  • Discount partnerships
  • Agreements with merchants and educational institutions
  • Recurring agile trainings
  • Verity Learning
  • Verity Break
  • #VerityWithYou
  • Viva Engage

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