The Technical Success Manager is responsible for ensuring customers achieve maximum value from platform technologies and solutions. This role combines deep technical expertise with exceptional customer engagement skills to drive successful implementations, resolve technical challenges, and foster long-term client relationships. Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships. Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed. Communicate complex technical concepts clearly to both technical and non-technical audiences. Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations. Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA). Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes. Interpret solution architecture components and design deployment configurations that optimize platform capabilities. Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments. Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations.

The Business Manager is responsible for managing, coordinating, and directing the administrative support and non-clinical operations of the agency, and for ensuring that all duties are performed in a timely manner. The Business Manager is also responsible for ensuring that all administrative support to the Executive Director and/or Clinical Director functions are operating effectively and efficiently. Overseeing and maintaining contracts, binders, and HR/medical files for all agency employees and contract staff in accordance with policy and applicable regulations Reviewing, reconciling, and submitting invoices to Home Office in accordance with LHC Group policy, ensuring payment is issued timely, following up on concerns, and maintaining a positive relationship with all vendors Performing and/or managing billing audits per policy and following up with corrections Managing clerical staff and all non-clinical workflow and process in the office, including timely completion of all clerical tasks and providing input into hiring, disciplinary, and separation decisions

Position Summary: The In-house CRA II provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonisation (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The In-house CRA ll is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities. Essential functions of the job included but not limited to: Assist with the investigator recruitment activities utilizing phone scripts, questionnaires, study site materials and other tools for use in evaluating investigative sites. May assist in identifying study sites by performing site feasibility and recruitment tasks, e.g., completing, disseminating, and reviewing responses to site recruitment questionnaires. Schedules internal and external meetings as required. Prepares Investigator Site Files including distribution to study sites (electronically or physically), coordination with shipping vendor, if required. Performs ongoing essential document collection and review, maintenance, and close-out activities, organizing and maintaining site level data in the trial master file (TMF) under general supervision ensuring that sponsor and investigator obligations are being met and are compliant with ICH/GCP guidelines and applicable local regulations. Assist with sets up and maintains site-related data in applicable clinical systems according to procedures and guidelines. Utilizes the Clinical Trial Management System (CTMS) to ensure milestones and activities are accurately tracked. Acts as site contact/liaison for study and site management issues including addressing questions, assists with managing study supplies, and may support offsite central monitoring activities. Escalates issues and risks as needed. Ensures timely and complete data entry by site in EDC or any other system that requires data entry. Sends email blasts/newsletter, updates, and updated study core documents to study site personnel. Assists in providing logistics support in samples management and tracking, where applicable and in study supply management. Supports investigators and investigative staff in fulfilling obligations regarding local submissions according to local regulatory and Institution Review Board (IRB)/Independent Ethics Committee (IEC) requirements. Assists in data review inclusive of site level data review, resolutions provided by sites to queries, facilitates database closure and freezing procedures as per study plans. Assist with study tracking via the CTMS, Study specific trackers or Sponsor designated system to ensure that the study reporting is current, accurate and complete. Documents site and Sponsor contact and study interactions in a timely and professional manner. Assist in remote review of the electronical Investigator Site File, where applicable. Assists with Investigational Product accountability, where applicable. Consults with project team members regarding study site issues. Provides quality review of the amended site level informed consent template. Follows up with sites for trial invoices and ensures the CTMS is accurately updated to allow the timely processing of Investigator Payments. May attend site visits as needed, supporting the CRA to ensure sponsor and investigator obligations related to the study documentation are being met and are compliant with applicable regulatory requirements and guidelines. May serve as an Independent Essential Document Reviewer post-SIV. Supports on-site visits activities if needed. May mentor an In-house CRA Trainee (New Graduate Level) Performs other duties as assigned by management. Performs all tasks in accordance with applicable guidelines, (e.g., ICH-GCP), company and sponsor SOPs, project plan, study-specific processes, local regulatory requirements. Qualifications: Minimum Required: Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline. Minimum of 2 years of relevant experience. Other required: High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint). Customer service demeanor; demonstrate flexibility and teamwork. Ability to focus on detail for extended periods of time, high attention to accuracy. Fluency in English communication, verbally and in writing. Working knowledge of the drug development process. Ability to travel as needed. Preferred: Solid experience in clinical research or related experience. Excellent organizational skills. Ability to work efficiently in a remote work environment Competencies: Good knowledge and utilization of ICH-GCP, Precision SOPs, and regulatory guidance. Demonstrates solid interpersonal skills. Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment. Good written and verbal communication skills and presentation skills. Ability to deliver on commitments. Commitment to performing professionally consistent with Precision Principles. Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice . Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com . It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

We are looking for an Sr. Database Administrator who has hands-on experience designing and administering cloud-based Database systems. Additionally, this engineer will be responsible for ensuring the reliability and efficiency of the data infrastructure, including maintenance, upgrades, monitoring, performance tuning, scaling, and query optimization. Our user base is currently doubling annually, and you would share the responsibility of orchestrating a reliable, sustainable, and scalable infrastructure. Manage and maintain our PostgreSQL, DynamoDB and Athena databases running on AWS Cloud, ensuring high availability and reliability. Monitor the performance and overall health of our databases, proactively identifying and resolving the issues. Design and implement growth strategies for our databases, ensuring they can handle the rapidly increasing demands of our organization. Develop, implement and maintain very high security standards to protect our highly sensitive PHI data from both external and internal threats. Ensure compliance with various database privacy regulations and frameworks like HIPAA, SOC2 etc. Design and implement Business Continuity Plan(BCP) and Disaster Recovery(DR) Plan. Develop and maintain a pipeline to restore anonymized data from production to the lower environments. Work closely with the security team to develop comprehensive risk analysis and response for data infrastructure. Collaborate with development, architecture, and release teams providing architectural design recommendations to effectively adapt the database environment to support new platform features and capabilities. Work closely with the Data Engineering team to build, maintain and troubleshoot ETL jobs for downstream applications. Support software development teams to drive proper coding practices and assist in the development of complex queries, tuning of DML.