• Answering inbound phone helping individuals in understanding their coverages and selecting the right products, services • Making outbound calls to follow up with customers • Demonstrating compassion when assisting individuals • Building customer relationships, earning their loyalty and trust • Assist with workflow of applications for Medicare consideration answering questions as it relates to policies

Role Description The Insurance Specialist I is responsible for verifying insurance eligibility and benefits, ensuring authorization requirements are met, and completing pre-registration processes for scheduled outpatient and inpatient services. This role ensures compliance with payor guidelines and provides timely and accurate communication with patients, providers, and medical office staff. The Insurance Specialist I supports the financial clearance process by educating patients on insurance benefits and financial responsibilities while maintaining high standards of accuracy and professionalism. - Verifies insurance eligibility and benefits for scheduled and unscheduled services to ensure coverage and compliance with payor requirements. - Calculates and communicates the patient’s estimated financial responsibility for scheduled services. - Identifies and ensures authorization and referral requirements are met in accordance with payor guidelines. - Validates and documents all authorizations and referrals according to established policies. - Reviews and determines the medical necessity of scheduled services based on payor criteria. - Accurately documents and maintains all required records and communications in compliance with organizational standards. - Communicates effectively and professionally with patients, physicians, and medical office staff to resolve inquiries and ensure adherence to payor requirements. - Educates patients on insurance coverage, benefits, and financial responsibility, ensuring clear understanding. - Processes and indexes incoming orders promptly and ensures compliance with documentation standards. - Provides timely notification of admission or observation status per payor guidelines for inpatient and observation services. - Performs other duties as assigned. - Complies with all policies and standards. This is a remote position. Qualifications - H.S. Diploma or GED - 0-1 years of experience in insurance verification, medical billing, or healthcare revenue cycle - Strong knowledge of insurance plans, authorization requirements, and medical necessity guidelines. - Proficiency in Microsoft Office Suite and healthcare information systems (e.g., EMR, eligibility portals). - Excellent attention to detail and organizational skills. - Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals. - Ability to work in a fast-paced environment and manage multiple priorities effectively. Benefits - PTO - Paid holidays - Employee Incentive Program (ICP) - Group Medical, Dental, & Vision - Educational Assistance - 401(k) Plan - Sick Time - Life Insurance/Accidental Death and Dismemberment - Long-Term and Short Term Disability - Medical and Child Care Flexible Spending Accounts - Employee Assistance Program (EAP)

Role Description The Commercial Processor is responsible for Loan Processing/Servicing for the Commercial/Consumer Loan Department. This position is responsible for creating and ensuring the accuracy of commercial loan documentation and accurately booking the loan into the core banking system in a timely manner. The ideal candidate has strong organizational skills, strong attention to detail, ability to multi-task, and strong interoffice communication skills. Qualifications - Associate’s degree or degree in Business, Finance, Accounting, or related field required. - Commercial loan processing experience required. - Working knowledge of commercial loan documentation, loan servicing, and regulatory requirements. - Demonstrates initiative by researching and learning new processes with minimal direction. - Strong customer service, organizational, and computer skills. - Excellent attention to detail, accuracy, and follow-through. - Ability to multi-task and work effectively in a fast-paced environment. Requirements - Prepare, book, detail and maintain commercial loan files. - Prepare, book, detail and maintain consumer loan files. - Prepare, book, detail and maintain BHG loan files. - Verify the underwriting of loan files. - Balance and prepare closing document packages. - Set up payment method (i.e. coupon book, auto transfer). - Ensure all titles, mortgages, UCC, and pertinent documentation requirements are met, and loan is properly recorded with county and state offices. - Set up loan participations with participant banks. - Scan and verify loan files. - Other duties as assigned.

• Process and organizational consulting: You analyze, optimize and implement business processes with a focus on digitization, automation, customer experience, workflow optimization and agile organizational structures. • Independent project leadership: You manage client projects responsibly from planning through implementation, ensuring schedules, quality and budgets are reliably met. • Innovation and business development: You identify new opportunities, develop innovative solutions and actively contribute to shaping our consulting portfolio. • Strategic advisory: You support the development of forward-looking concepts that move our clients forward. • Network cultivation: You build long-term relationships with clients and partners and sustainably maintain your professional network.