Edgewater Federal Solutions is seeking a Service Desk Manager to support a federal client operations environment. This role provides advanced customer support and subject-matter expertise in a structured, compliance-driven service desk supporting enterprise users. Resolve complex customer issues escalated from front-line support teams Apply policy, system, and process knowledge to deliver accurate resolutions Document investigations, actions, and outcomes clearly and consistently Support knowledge base development and continuous process improvement Assist with onboarding, mentoring, and informal training of support staff Assist with technical issues Collaborate with program leadership to maintain service quality standards

This role involves providing virtual benefit consultations to clients across the nation. Host scheduled virtual benefit consultations via Zoom with clients nationwide Match individuals and families with appropriate life, accident, and supplemental coverage options Guide clients through the enrollment process with clarity and professionalism Maintain accurate and compliant digital documentation Participate in weekly team meetings, skill-building sessions, and performance coaching Collaborate with colleagues to share best practices and achieve collective goals

As a Client Operations Specialist, you’ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. You’ll become our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information. Connect with customers, partners and internal stakeholders to solve problems in support of the organization’s sales requirements. Prioritize and respond to incoming client calls and emails. Follow-up on all open client returns in a timely manner. Ensure orders are accurate, placed, fulfilled and shipped. Keep the sales teams informed of happenings within accounts. Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement. Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. Ensure contract compliance, where necessary. Assist in special projects for clients and our sales teams. Provide reporting, requesting and setting up new client sold-to’s, bill-to’s, and ship-to’s. Assist clients with Insight web accounts and provide ad hoc status updates.

We are looking for a Remote Planning Coordinator to support clients with researching destinations, coordinating travel details, and managing reservations from start to finish. This fully remote position focuses on delivering exceptional client service while organizing itineraries, handling bookings, and ensuring a seamless planning experience. Assist clients with planning and coordination based on their needs Research options and provide recommendations Manage scheduling, confirmations, and client communications Deliver exceptional customer support throughout the process