Edgewater Federal Solutions

Role Description Edgewater Federal Solutions is seeking a Business Process Consultant to support a major government client in the Washington D.C. area. This team supports the department-wide E-Travel system used for this government entity. The team provides department-wide E-Travel support services for Headquarters, Field Offices, and the Power Marketing Administrations (PMAs), excluding Bonneville Power Administration. The Integrated E-Travel customer service support team is responsible for the technical support to assist in the identification and resolution of system issues with the vendor through systems testing and helpdesk support. This will involve coordination with Federal points of contact and contractor support staff. In addition, this team supports E-Travel web pages, with the responsibility for assisting in the maintenance of these pages to ensure content is continually updated with current documents and information as well as to ensure a consistent and professional format is provided and easily accessible. Web application hosting efforts involve coordination with a variety of technical personnel, federal POC’s, and user groups for testing. Responsibilities - Assist in technical support and maintenance of the ETS Travel System and in customer outreach to organization and site administrators. - This includes updating existing or creating new routing, funding codes and user accounts. - Assist in the planning and implementation actions related to migration of software system/platform changes. - Participate in testing and verification of accessibility (but not functionality) to E-Travel and other intra-functional ETS vendor systems. - Assist in coordinating access to archived travel documents. - Maintain current knowledge relating to Government regulation changes that impact official travel. - Actively participate in customer help desk assistance requests via the Service Now/DAYS incident tracking system, email, text message, or phone. - Create reports from the ETS system. - Participate in review of travel-related messaging that is shared with the ETS travel user group community regarding the E-Travel system by email. - Provide input for the Monthly User Group Meetings that they attend. - Verify consistency of standard and professional display of web applications and content. - Assist in the travel software support and conduct training provided to the user community via use of web-based reference guides, web and video conferences, organizational briefings, direct training of and assistance to travel support and administrators. - Assist in creating training plans, scheduling events, and conducting the event. - Assist in documentation of technical information and training materials. - Provide input for monthly reports of help desk activity for the E-Travel system and bi-weekly task activity reports. - Assist in task planning and other general technical assistance to the OCBS (Office of Corporate Business Systems). - Participate in Federal Agency-wide E-Travel and travel-related meetings. Qualifications - Bachelor's degree in business management, Computer Science, Information Technology, or other related field. - 3-5 years' experience in production or process management. - Experience in requirements gathering techniques; ability to translate into solutions. - Self-starter with the ability to quickly learn complex business processes. - Ability to multitask and manage multiple small enhancements to large projects in a cross-functional setting. - Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues and vendor representatives. - Work closely with business partners documenting business requirements. - Standard knowledge of Microsoft Windows and Microsoft Office programs. - Strong interpersonal, problem solving, and communication skills. - Certification or Basic Project Management experience are desired. - Proven track record in application development and implementation with demonstrated ability to define solutions in a complex business environment. - Flexibility and adaptability to move quickly from broadly defined user and business requirements to solution frameworks. - Excellent verbal and written communication skills. - E-travel systems (ETS) experience. - Experience providing end-user support in a helpdesk or customer support environment. - Working knowledge of SAP Concur (ConcurGov or commercial Concur Travel) is ideal. - Proficiency in Microsoft Excel, including formulas, formatting, and basic automation (macros). Requirements - Salary: $95,000 - $100,000 Benefits - Paid Time Off & Holiday Pay - Medical Insurance - Dental Insurance - Vision Insurance - Disability, Life Insurance, and AD&D - Flexible Spending Accounts - Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) - Tuition and Technical Training Reimbursement - Exercise Reimbursement - Computer Reimbursement - Employee Assistance Program

Role Description General Team Leads provide administrative oversight for a team of 7–8 Help Desk Analysts supporting Tier 1 inquiries from DoD travelers in a 24/7 environment. The role ensures adherence to established procedures, manages workflow standards, and applies independent judgment to maintain service quality and operational continuity. - Oversee Tier 1 support workflows across phone, chat, and e-ticket channels, ensuring alignment with policies, SOPs, and quality standards. - Analyze performance metrics (FCR, handle time, quality, CSAT) and implement improvements based on trends and operational insights. - Serve as the administrative escalation point for complex issues, ensuring adherence to established procedures and escalation pathways. - Maintain and update SOPs and knowledge-base content based on operational patterns, policy updates, and system enhancements. - Coordinate cross-functionally with other General and Specialty Leads to ensure smooth shift transitions and consistent service delivery. - Provide administrative leadership for staffing, workload distribution, documentation quality, and training needs. Qualifications - U.S. Citizenship and active Secret clearance. - Minimum 2 years of experience in a contact center, help desk, or customer service supervisory or lead role. - Demonstrated ability to coach, mentor, and develop team members in a fast-paced environment. - Comfort working rotating shifts, including evenings, weekends, and holidays, to support 24/7 operations. - Bachelor’s degree or equivalent combination of education and experience. - Strong communication skills and a commitment to delivering excellent customer service. Requirements - Experience with the Defense Travel System (DTS) or military/DoD travel support. - Familiarity with ticket management systems (Oracle Service Cloud, ServiceNow, or similar). - Experience with NICE CXone or similar ACD platforms. - Current TAC analysts with strong performance records and leadership initiative are encouraged to apply. - Prior experience on a government contract supporting DoD end users. Physical Demands - The employee is regularly required to talk or hear. - Ability to fulfill any and all office activities normally expected in an office setting, including remaining seated for periods of time to perform computer entry, participating in filing activity, and lifting and carrying office supplies. - The employee must occasionally lift and/or move up to fifteen (15) pounds. - May require more than 40 hours per week to perform the essential duties of the position. - Fine hand manipulation (keyboarding). Work Environment - May work prolonged or irregular hours. - Frequent local travel; occasional statewide or out-of-state travel. - The noise level in the work environment is usually moderate. - Exposure to general office conditions while conducting office duties. Company Description Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Edgewater Federal Solutions is seeking a Senior Applications Engineer to support a federal client in Washington, D.C. Analyzes and studies complex business and system requirements. Designs software applications and subsystems to support software reuse and domain analyses and manages their implementation. Translates detailed design into Computer program-coded instructions. Tests, debugs, and refines programs to produce desired results. Revises programs to make enhancements, reduce operating time, or improve efficiency. Monitors system logs to ensure optimal system performance and resolution of errors. Ensures all software is patched and meets cyber security requirements. Provides phone as well as email support to users in the areas of applications developed under this contract. Serves as the initial point of contact for fulfilling service requests and resolving unplanned service interruptions. Provides necessary documentation including updating existing or creating new standard operational procedures, block diagrams, logic flows, interconnection specifications, release documents, IT service management tickets, and user communications. Provides reliable software development level of effort and schedule.

Edgewater Federal Solutions is seeking a Data Center Virtual System Administrator to support a major national laboratory. The successful candidate will provide comprehensive support across all dimensions of the Data Center environment. Deliver Level I and/or Level II technical support to server technicians, network administrators, and support personnel for various systems, including cabling, power management, space planning, and cooling management in a large and complex Data Center setting. Troubleshoot complex problems that span multiple subsystems and systems, requiring in-depth knowledge of the sophisticated Data Center environment. Have a strong background in IT and High-Performance Computing (HPC) infrastructure, with a solid understanding of cooling, heat transfer, fluid mechanics, and chemical analysis for both open and closed-loop water systems. Collaborative on data center consolidation efforts, engaging with customers to evaluate, design, and plan consolidation activities as needed. Develop innovative solutions to significant and unusual problems, applying new principles, concepts, and practices to address complex or strategic issues. Be a resource to executive management providing analysis of information, trends, and goals at a corporate level, contributing to the overall success and efficiency of the Data Center operations.

Edgewater Federal Solutions is seeking a Service Desk Manager to support a federal client operations environment. This role provides advanced customer support and subject-matter expertise in a structured, compliance-driven service desk supporting enterprise users. Resolve complex customer issues escalated from front-line support teams Apply policy, system, and process knowledge to deliver accurate resolutions Document investigations, actions, and outcomes clearly and consistently Support knowledge base development and continuous process improvement Assist with onboarding, mentoring, and informal training of support staff Assist with technical issues Collaborate with program leadership to maintain service quality standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Edgewater Federal Solutions is currently seeking a talented, professional Web Application Developer to join a proficient development team supporting the Department of Energy in a remote work environment. Candidate will develop and enhance web applications. Experience with Angular, Java, Ext JS is REQUIRED. This position requires US Citizenship. - Perform UI/UX and back-end web application development in a J2SE/J2EE environment, while working in a team setting. - Working in some new development but mostly existing/legacy code/development. - New work is mostly in Angular, legacy work in Ext JS. Qualifications - U.S. citizenship is required per Contract to obtain and maintain U.S. Department of Energy Clearance; Preferred active Top Secret or Q Clearance - 5-7 years of related experience - Previous UI/UX design experience; Page layout, screen/form mock-ups, and wireframe development experience is required - High proficiency and previous experience developing transactional web applications (UI/UX and web services) in Angular, Bootstrap, HTML/JavaScript, CSS, Servlets, Java, AJAX, XML, Spring Framework, JSP, Oracle SQL and PL/SQL - High proficiency in developing RESTful and SOAP Web Services (WSDL and related technologies, XML, JSON, etc.) - Previous experience developing applications using Oracle WebLogic/J2EE application server - Previous experience developing applications using Oracle RDBMS - Previous experience in GIT version control tools - Previous experience in IDE tools such as VSCode, Visual Studio, Eclipse - Previous experience in Ext JS 3.x/4.x a plus - Previous experience in Jasper iReport is a plus - Experience in translating requirements into design and developing applications - Excellent analytical and troubleshooting skills - Ability to work independently and in a team setting - Excellent organizational skills and attention to detail - Excellent English-language oral and written communication skills and interpersonal skills - Must be able to collaborate with other web developers on the team to standardize application design, structure, and share ideas for efficient and effective application development during the development process - Must be willing to contribute to the application development process improvement efforts with the team - Must be able to adapt to the current lifecycle workflow, in our iterative release process - Should be able to perform technical tasks independently and as a team member, while working multiple tasks, as priorities shift Requirements - Salary: $110,000.00 - $130,000.00 Benefits - Paid Time Off & Holiday Pay - Medical Insurance - Dental Insurance - Vision Insurance - Disability, Life Insurance, and AD&D - Flexible Spending Accounts - Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) - Tuition and Technical Training Reimbursement - Exercise Reimbursement - Computer Reimbursement - Employee Assistance Program