• Architect, design, and implement scalable full stack applications with integrated AI/ML capabilities • Lead technical teams, mentor junior engineers, and establish best practices in AI-driven development • Design and optimize API integrations with OpenAI, Azure Cognitive Services, AWS AI/ML stack, and Google Vertex AI • Collaborate with stakeholders to align AI solutions with business goals and compliance standards • Ensure robust monitoring, logging, and governance of AI API usage • Evaluate emerging AI APIs and frameworks for adoption in enterprise projects

• Design, develop, test, and deploy solutions for our software on your own or in collaboration with other developers • Provide thoughtful feedback on team code reviews and actively participate in architectural discussions • Work with Product Managers and Designers on your team to create workable solutions • Participate in Oncall support for Production issues related to team domain

The Software Solutions Architect, reporting to the Senior Manager, Front End Engineering, is responsible for designing and governing scalable, secure, and high-performing digital commerce architectures across a wide range of client engagements. With a strong emphasis on BigCommerce and other modern, API-first, headless commerce platforms, this role ensures the delivery of best-in-class technical solutions that align with client business goals. You will translate strategy into technical execution, define architectural blueprints, guide cross-functional teams, and serve as a trusted advisor to clients throughout their digital transformation journey. The Architect collaborates closely with client stakeholders, delivery teams, and technical leadership to shape solutions, drive project success, and ensure architectural integrity end-to-end. Key Responsibilities: Commerce Architecture & Solution Design: - Define and maintain commerce platform system architecture including product data models, module and capability selection, integration patterns, and client-specific adaptations. - Lead solution design for BigCommerce implementations, including Stencil, headless/Storefront API, B2B Edition, and multi-storefront configurations. - Support implementations across other modern commerce platforms (e.g., Shopify Plus, commercetools, Salesforce Commerce Cloud, Adobe Commerce) as needed. - Develop architecture blueprints, technical roadmaps, and documentation to support scalable and modular solution delivery. Platform Evaluation & Technology Advisory: - Evaluate and advise clients on commerce technology platforms, participating in platform selection processes and providing strategic recommendations aligned to business goals. - Guide clients on composable, MACH, and headless strategies across the modern commerce landscape. Technical Leadership & Problem Solving: - Work alongside client technical teams and Zaelab development teams to solve emerging platform or integration challenges. - Ensure solutions are scalable, secure, resilient, and aligned with best practices. - Act as a technical escalation point for architecture, integration, and performance-related issues. Pre-Sales Architecture & Discovery Support: - Define solution architecture concepts and technical approaches during pre-sales efforts. - Collaborate with sales teams, delivery leads, and client stakeholders to shape proposals and advise clients on platform, integration, and technology strategies. - Conduct technical assessments, discovery workshops, and scoping engagements. Legacy System Modernization: - Assess existing or legacy commerce platforms to identify technical debt, performance limitations, refactoring opportunities, and modernization pathways. - Guide clients through phased modernization or replatforming strategies toward headless, API-driven architectures. Risk Management & Delivery Alignment: - Partner with Project Managers and delivery leads to identify project technical risks, evaluate alternative solutions, and implement mitigation strategies. - Ensure architectural decisions align with timelines, scope, and delivery constraints. Communication & Stakeholder Engagement: - Effectively communicate architectural designs, technical constraints, design rationale, and implementation roadmaps to client teams and internal delivery teams. - Serve as a trusted advisor, aligning technical decisions with business goals and helping stakeholders make informed tradeoffs.

• You will own critical infrastructure components that ingest, enrich, and route billions of data points — ensuring performance, reliability, and horizontal scalability. • Your work will directly impact throughput, customer SLAs, billing accuracy, and platform reliability. • As a Senior Engineer, you'll operate at the intersection of deep system design, hands-on implementation, and technical leadership. • You’ll collaborate with Infrastructure and Product teams to design fault-tolerant, observable, and cost-efficient systems that support our distributed workloads.