• Build relationships across your team and familiarize yourself with its surface area - Batch Changes, Agentic Batch Changes, Code Monitors, Code Insights, src CLI - by running them as a user and an agent would, and form a point of view on the most important product and technical bets to make next. • Meet your cross-functional partners in Product, Design, Solutions Engineering, and adjacent engineering teams, and start translating customer feedback into a concrete view of what the team should ship. • Join the team's on-call support rotation. • Own a meaningful slice of Agentic Batch Changes end-to-end and ship critical pieces yourself. • Be the technical lead for the team's roadmap, scoping and sequencing projects across the team's product surfaces, setting clear expectations for ownership, and clarifying priorities. • Strengthen the team practices that make their work reliable: how we design, review, test, and deliver. • Mentor teammates and continue to build high-trust relationships. • Be the recognized technical visionary for Code Plane: to your teammates, and increasingly the wider department, defer to on architecture, quality, and product trade-offs in this space. • Be known across the company as the person who deeply understands what customers and agent ecosystems need from Code Plane, and where Sourcegraph should invest next. • Be setting the direction of the team's roadmap with conviction backed by evidence, and mobilizing other engineers to execute on it.

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: Gusto is seeking a Money Services Manager to lead our Tier 2 team. This team plays a critical role in empowering ICs to navigate complex customer interactions with confidence, clarity, and strong ownership from intake through resolution. The ideal Leader for this role will bring deep expertise in banking, disputes, and money movement, along with a strong commitment to Continuous Improvement and AI-driven innovation. They will also be an exceptional coach and people leader who is deeply invested in developing each team member and strengthening the team's overall impact. About the Team: This Tier 2 Money Advanced Care team sits within Gusto's Money Services Care organization and owns our most complex banking, disputes, and money movement escalations. The team of 10-12 ICs handles everything from cash account applications and banking error investigations to funds recovery and financial institution escalations, always with a focus on timely, accurate, and customer-centered outcomes. They partner closely with cross-functional teams to translate company priorities into daily execution, and they're continually building a culture of coaching, continuous improvement, and AI-driven innovation that reduces customer friction and repeat contacts. Here’s what you’ll do day-to-day: - Lead a Tier 2 Money Advanced Care team of 10–12, delivering high-quality support across Money Services, including banking, disputes, money movement escalations, and other advanced care work - Oversee complex case resolution across disputes, cash account applications, banking error investigations, funds recovery, and financial institution escalations, with a focus on timely, accurate, and customer-centered outcomes - Serve as a subject matter expert in banking and money movement operations, coaching team members to navigate nuanced cases with precision, empathy, and sound judgment - Drive operational excellence by leading initiatives, aligning resources to business goals, and using data to improve workflows, tools, and team performance - Build a culture of continuous development and continuous improvement through coaching, feedback, process design, and scalable solutions that reduce customer friction and repeat contacts - Partner cross-functionally to advance high-impact improvements, translate company priorities and OKRs into team execution, and support broader business goals - Champion adoption of AI, automation, and strong incident management practices, helping the team evolve how work gets done while elevating issues affecting Gusties and customers - Show strong leadership through planning, decision-making, and execution, consistently operating with next-level impact in alignment with role and craft expectation Here’s what we're looking for: - Deep expertise in payroll operations, banking, and financial services, including tax filings, payroll corrections, off-cycle runs, ACH and wire activity, disputes, funds recovery, and regulatory compliance - Strong experience resolving high-stakes customer and partner issues with sound judgment, urgency, and care in regulated financial environments - Proven success coaching and developing people, building thoughtful growth plans, and creating high-performing teams - Strong continuous improvement mindset, with a track record of using data, AI, automation, and better workflows to improve quality, efficiency, and customer outcomes - Passion for building a customer-forward care organization known for creative problem solving, operational excellence, and exceptional service Our cash compensation amount for this role is $92,245 to $119,919/yr in Denver & most major metro locations. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

• Own and influence the architectural direction of the platform across frontend, backend, integrations, and supporting services. • Design scalable, maintainable, and resilient solutions that align with business objectives and technical strategy. • Evaluate architectural tradeoffs and make informed, decisive recommendations. • Establish and promote engineering standards, design patterns, and development best practices. • Drive technical consistency and quality across multiple teams and services. • Lead technical design reviews and provide guidance on complex engineering initiatives. • Contribute hands-on to the development of high-quality software across the full technology stack. • Design and implement solutions that prioritize performance, reliability, security, and maintainability. • Collaborate with engineers to solve complex technical challenges and unblock critical initiatives. • Review code and system designs to ensure adherence to engineering standards and architectural principles. • Champion continuous improvement of development processes, tooling, and operational excellence. • Lead investigation and resolution of complex production issues and system failures. • Demonstrate exceptional debugging and root cause analysis capabilities across distributed systems and application layers. • Identify systemic issues and implement long-term solutions that prevent recurrence. • Drive post-incident reviews and foster a culture of learning and operational excellence. • Serve as a mentor and technical coach for Senior Engineers and other technical leaders. • Help develop engineering talent through knowledge sharing, technical guidance, and constructive feedback. • Raise the technical capabilities of the organization by promoting best practices and engineering excellence. • Influence technical decision-making through strong communication, collaboration, and credibility. • Partner with Product Management, Engineering Leadership, and other stakeholders to align technical solutions with business needs. • Communicate complex technical concepts clearly to both technical and non-technical audiences. • Build consensus among teams while maintaining the ability to make and advocate for difficult technical decisions when necessary. • Drive alignment across multiple engineering teams on architecture, priorities, and execution strategies.

• Designs, programs, monitors, maintains, and optimizes industrial automation systems and graphical user interfaces. • Participates in project development and cost estimation for various digital service offerings. • Assists with and manages industrial automation or digital service focused projects by leading progress meetings, supervising subcontractors, ordering material, and managing budgets. • Responds to and rectifies customer support requests in a timely manner. • Creates and manages project implementation schedules to deliver projects on time. • Communicates with customers to deliver a customer driven, quality product. • Communicates with internal project managers (i.e. other Veregy departments) and verify project expectations and execution standards are met. • Creates internal and external facing technical documentation. • Assigns and manages project engineering tasks. • Performs QA/QC tasks for project software and documentation deliverables. • Manages project budgets and report progress. • Develops close-out or system documentation for customer.