We are currently expanding our remote team and looking for customer-centered individuals who enjoy supporting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for those who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Assist clients with coordinating personalized service arrangements Research and compare available options to meet client preferences Confirm reservations and ensure accuracy of details Provide clear, professional communication via email and phone Support updates, modifications, and service-related inquiries Maintain accurate records and documentation Complete required training

Role Description We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry. - Assist clients remotely via email, phone, and messaging platforms - Answer travel-related inquiries in a clear, professional, and friendly manner - Support itinerary updates, cancellations, changes, and special requests - Provide guidance on destinations, travel requirements, and agency procedures - Monitor upcoming trips and proactively communicate with clients when needed - Resolve issues efficiently while maintaining a positive customer experience Qualifications - Strong written and verbal communication skills - Customer service experience (travel, hospitality, call center, or support roles preferred) - Highly organized, dependable, and detail-oriented - Comfortable working independently in a remote environment - Able to learn new systems, tools, and processes quickly - Passionate about travel and helping others travel with confidence Benefits - 100% remote, work-from-home position - Flexible scheduling options - Full training and ongoing support - Growth opportunities within a travel-focused company - Access to travel-related perks and industry discounts - Supportive and collaborative remote team environment

Role Description Multilingual Customer Support Roles – Greece (Remote & On-site) International Environment | Full-time Speak Danish, Dutch, German, Italian, Portuguese, or Spanish? Turn your language skills into a stable career opportunity in Greece — whether you prefer working remotely or on-site. We are hiring Customer Support Specialists for international projects and will match your profile with the most suitable team. - Support customers via phone, chat, and email - Provide clear, accurate, and professional solutions - Deliver a positive customer experience - Collaborate within international teams Qualifications - Fluency in one of the following languages: Danish, Dutch, German, Italian, Portuguese, Spanish - Good English level - Customer-oriented mindset - Ability to work independently Requirements - Candidates must be currently living in Greece (remote or on-site) - Applicants must hold EU citizenship or a valid Greek residence and work permit or Certificate of Protection Benefits - Competitive salary (14 salaries per year) - Performance-based bonus - Private health insurance - Full-time position (40h/week) - Career growth opportunities - Relocation support available for candidates moving to Greece

• Resolve complex support cases requiring specialized PAY product knowledge and technical expertise across all PAY products • Provide guidance & troubleshooting on complex customer scenarios to all stakeholders involved in E2E Journey (CXM, payment partners, other interface partners, Accounting/Finance departments, product house, Service teams or Sales) ensuring timely and effective solutions • Identify and escalate critical issues to the appropriate team and leadership to mobilize resources • Participate in customers calls requiring in-depth PAY expertise, contributing to the customer success alongside other teams • Build collective expertise through knowledge sharing & best practices across the CXM team • Partner with cross functional teams to foster a culture of continuous learning, making available up to date documentation • Conduct train-the-trainer sessions that build internal capabilities and ensure consistent support quality • Actively drive measurable impact on the team KPIs and customers satisfaction metrics via continuous performance enhancement • Use insights from customers interactions and data analysis to uncover the root causes of recurrent issues and develop actionable recommendations • Contribute to optimizing issues resolution workflows and the overall PAY Customer journey