• Verify patient insurance eligibility and benefits before scheduled appointments. • Review deductibles, copays, coinsurance, and patient financial responsibility. • Ensure insurance information is accurate and updated within the EHR/EMR. • Document all eligibility verification activities accurately and thoroughly. • Submit and obtain prior authorizations through insurance portals and payer websites. • Monitor pending authorization requests and follow up with insurance companies as needed. • Communicate authorization updates promptly to providers and clinic staff. • Maintain accurate records of authorization status and supporting documentation. • Create new patient charts and update existing medical records. • Ensure patient demographics and insurance information remain complete and accurate. • Maintain organized documentation within the electronic medical record system. • Answer overflow inbound phone calls when the in-office team is unavailable. • Assist patients with general inquiries in a courteous, professional, and empathetic manner. • Route calls appropriately and ensure timely message delivery. • Support the front office with insurance-related administrative tasks. • Maintain strict HIPAA compliance and protect patient confidentiality at all times.

• Provide strategic, operational, and personal support to the CEO • Manage and optimise the CEO’s calendar in alignment with business priorities • Act as gatekeeper and facilitator, ensuring effective time utilisation • Track key business priorities, deadlines, and deliverables across divisions • Prepare high-quality briefing documents, reports, and summaries for meetings and engagements • Support strategic projects and initiatives across internal and external stakeholders • Coordinate the CEO’s travel itineraries including flights, hotel accommodation, transportation • Maintain detailed travel profiles, preferences, and records for seamless future coordination • Manage communication on behalf of the CEO with professionalism and discretion • Build and maintain strong relationships with key stakeholders • Oversee ad hoc projects and ensure delivery within agreed timelines • Develop and maintain effective systems, trackers, and workflows.

Role Description In this role you will provide day-to-day administrative and operational support to ensure the smooth running of business functions. This role combines administrative coordination with payroll support, document preparation, and internal communications. You will work closely with managers and team members to organize schedules, maintain records, assist with presentations, and support payroll processing. Qualifications - Bachelor's degree in business administration, Management, Human Resources, Accounting, or a related field preferred. - At least 1-2 years of experience in an Administrative Assistant, Office Administrator, Executive Assistant, or similar administrative support role. - Experience assisting with payroll processing, timesheet management, or payroll administration is highly preferred. - Strong written and verbal English communication skills. - Excellent organizational and time management skills with the ability to manage multiple priorities effectively. - Comfortable creating and delivering professional presentations. - High level of attention to detail and accuracy, especially when handling payroll and administrative records. - Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Google Workspace. - Experience with payroll, HRIS, or timekeeping systems is an advantage. - Familiarity with project management and collaboration tools such as Asana, Monday.com, ClickUp, or Trello is a plus. - Ability to maintain confidentiality and handle sensitive employee and company information with professionalism. - Self-motivated, dependable, and able to work independently with minimal supervision in a remote work environment. Requirements - Provide day-to-day administrative support to assigned clients or executives. - Manage and organize digital files, documents, and business records to ensure easy accessibility and accuracy. - Prepare reports, correspondence, forms, and other business documents as requested. - Perform data entry and maintain accurate records across various systems and databases. - Assist with email management, document organization, and other administrative tasks to support daily business operations. - Collect, verify, and maintain employee timesheets and attendance records. - Assist with payroll preparation by ensuring payroll data is accurate and complete. - Coordinate with payroll providers or internal finance teams regarding payroll-related concerns. - Maintain confidentiality of payroll and employee information. - Schedule meetings, appointments, and team events. - Coordinate meeting logistics, including sending invitations and preparing meeting materials. - Take meeting notes and track action items when required. - Create, edit, and format presentations for internal meetings, client updates, and leadership discussions. - Prepare reports, spreadsheets, and supporting documents using Microsoft Office and Google Workspace. - Ensure presentation materials are professional, accurate, and visually organized. - Draft, proofread, and distribute emails, announcements, and internal communications. - Respond to inquiries professionally and route requests to the appropriate team members. - Serve as a reliable point of contact for administrative requests. - Assist with process documentation and administrative workflows. - Support basic HR and operational tasks as assigned. - Help improve administrative processes and recommend efficiencies where appropriate. Benefits - A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands. - A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally. - A market competitive total compensation/rewards package including: - Day 1 HMO - Competitive pay including incentives and generous allowances - Payment of all statutory government benefits - 25 days of annual paid leave (some days are convertible to cash) - 13th month pay - Onsite medical support - Employee Engagement Events - Employee Referral Program - Skills, training for personal and professional development - A million possibilities are waiting to be ignited. Click "Apply Now"!

Role Description We are seeking an experienced Medical Virtual Assistant with a strong background in insurance eligibility verification, prior authorizations, and front office support. This role is ideal for someone who thrives in a fast-paced medical environment, enjoys working with insurance processes, and delivers exceptional patient service over the phone. The ideal candidate has hands-on experience navigating U.S. insurance portals, verifying patient benefits, obtaining prior authorizations, and supporting front office operations while maintaining the highest level of professionalism and HIPAA compliance. Key Responsibilities - Insurance Eligibility & Benefits Verification - Verify patient insurance eligibility and benefits before scheduled appointments. - Review deductibles, copays, coinsurance, and patient financial responsibility. - Ensure insurance information is accurate and updated within the EHR/EMR. - Document all eligibility verification activities accurately and thoroughly. - Prior Authorizations - Submit and obtain prior authorizations through insurance portals and payer websites. - Monitor pending authorization requests and follow up with insurance companies as needed. - Communicate authorization updates promptly to providers and clinic staff. - Maintain accurate records of authorization status and supporting documentation. - Patient Chart Management - Create new patient charts and update existing medical records. - Ensure patient demographics and insurance information remain complete and accurate. - Maintain organized documentation within the electronic medical record system. - Front Office & Patient Support - Answer overflow inbound phone calls when the in-office team is unavailable. - Assist patients with general inquiries in a courteous, professional, and empathetic manner. - Route calls appropriately and ensure timely message delivery. - Support the front office with insurance-related administrative tasks. - Maintain strict HIPAA compliance and protect patient confidentiality at all times. Qualifications - Minimum 2 years of experience working in a U.S. healthcare setting. - Hands-on experience with insurance eligibility verification and prior authorization processing. - Strong understanding of: - Commercial insurance plans - Deductibles - Copays - Coinsurance - Authorization requirements - Experience using insurance portals and payer websites. - Experience working with EHR/EMR systems (EasyDerm experience is a plus). - Previous experience handling inbound patient phone calls in a medical office. - Excellent English verbal and written communication skills with a professional phone presence. Preferred Qualifications - Experience working in a dermatology or other specialty medical practice. - Previous experience as a remote Healthcare Virtual Assistant. - Spanish-speaking ability is PREFERRED. Desired Skills - Exceptional attention to detail and accuracy. - Strong organizational and time management skills. - Ability to work independently with minimal supervision. - Excellent problem-solving and critical-thinking abilities. - Comfortable managing multiple insurance requests, authorizations, and patient calls simultaneously. - Ability to thrive in a fast-paced, patient-centered healthcare environment. - Strong customer service and interpersonal communication skills. Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.