• Collects payment on assigned delinquent accounts • Reviewing documentation • Contacting customers/clients by telephone and/or written correspondence • Arranging repayment schedules in order to minimize loss to the organization

Title: Remote - Account Recovery Specialist (CO, NY, TN, OK, KY, FL, SC, NC, IL) Location: CO, NC, NY, SC, TN, or VA, United States Department: Operations Job Description: Reliant Capital Solutions is now hiring a remote Account Recovery Specialist for residents of Illinois. Do you enjoy Uncapped Commission? Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join our team! About This Role - Work schedule: Full Time; Monday – Friday, 8am to 5pm/10am to 7pm EST (two late nights required), with an occasional Saturday morning hours - Training schedule: 2 weeks; Monday – Friday 9:30am – 6pm EST - Engage consumers and assist them with managing their delinquent accounts - Using a consultative approach, help consumers identify the most suitable solutions - Negotiate to resolve the balance due in the best interests of all parties - Create a sense of urgency using a customer service demeanor - Remain compliant, positive and professional at all times We Offer - Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission! - Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays - Professional Growth: Reliant is committed to individual growth and advancement - Full time work: (40 hours per week) schedule - Paid Training: designed to set you up for success Day 1! - Supportive team and collaborative culture What You’ll Do - Provide methods and solutions with consumers to resolve delinquent accounts - Continuously receive inbound calls from and place outbound calls using an auto dialer system - Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments - Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete - Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required - Perform proper skip tracing techniques to identify consumer contact information - Abide by the FDCPA and other Federal and State collection regulations at all times - Adhere to both internal/company policies/procedures and industry-wide compliance regulations What You’ll Need To be successful, you’ll need: - Must be at least 18 years old - HS Diploma or GED required; College Degree a plus but not required - Punctuality (Must have reliable attendance) - 1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking - Must attend full training schedule - Ability to commit to working a full time schedule with weekends as assigned - Coachable (Must have willingness to learn) - Must have reliable transportation - Strong verbal communication skills (ability to persuade and negotiate) - Computer skills: document calls and navigate software packages, databases and the internet - Ability to maintain confidentiality and high level of trustworthiness - Ability to maintain professionalism within the work environment Work from home requirements: - We will provide you with the equipment needed to be successful - You must live in CO, NC, NY, SC, TN, or VA - Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc. - High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported. - You must meet all the technical requirements prior to the first day of training Why Join Us? Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. - insideARM’s Best Places to Work in Collections (2019, 2020) - BBB A+ Rating (2007-2021) - BBB Accredited (2019-2021) - BBB Torch Award for Ethics Recipient – Category: Customers (2020) - CV Magazine Corporate Excellence Award (2020) - Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019) - Columbus Business First - Fast 50 (2010, 2011, 2018, 2021) - Columbus Smart Business - Smart 50 (2018, 2019) - Columbus CEO Women Owned Businesses (2018) Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply. Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law. Respect. Recover. Reclaim. Qualifications Experience Preferred 1-3 years: 1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking

Title: Remote - Collections Specialist (Tennessee) Remote - TN Nashville, TN, USA Job Category: Operations Requisition Number: REMOT001074 - Full-Time Job Description: Municipal Collection Services has opportunities as a Remote Customer Service/Collection Representative for residents of Tennessee. Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join our team! Municipal Collection Services has established itself as the leading agency for municipalities for over 25 years. We are looking for customer service professionals who want to join a competitive and fast paced team. MCSI provides extensive paid training and mentoring to ensure that employees have the skills and confidence to succeed. As a Collections Representative you will: Engage consumers to inform and assist them with managing their delinquent accounts - Using a consultative approach, help consumers identify the most suitable solutions - Negotiate to resolve the balance due in the best interests of all parties - Create a sense of urgency using a customer service demeanor - Remain compliant, positive and professional at all times Responsibilities: - Provide methods and solutions with consumers to resolve delinquent accounts - Continuously receive inbound calls from and place outbound calls using an auto dialer system - Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments - Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete - Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required - Perform proper skip tracing techniques to identify consumer contact information - Abide by the FDCPA and other Federal and State collection regulations at all times - Adhere to both internal/company policies/procedures and industry-wide compliance regulations Position Details: - Full time (40 hours per week), schedule - Monday – Friday, 8:30am to 5pm, Central time zone - Competitive, pay - $15 to $18 per hour, based on experience - Potential for monthly UNCAPPED commission or bonus based on meeting performance goals/metrics - Benefits – Medical, Dental, Vision, Life and Disability insurance; 401K, Paid Vacation and Holidays - Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution - Advancement potential - Remote work with all equipment provided Job Requirements: - Must be at least 18 years old - Collections experience strongly preferred - 1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking - Strong verbal communication skills with the ability to persuade and negotiate - Computer skills to document calls and navigate software packages, databases and the internet - Ability and history of maintaining confidentiality and high level of trustworthiness - Ability and history of interacting well with team members with professionalism - Ability to commit to working a full time, 40 hour per week, work schedule - MUST LIVE IN TENNESSE Work from home requirements: - Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc. - High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported. - You must meet all the technical requirements prior to the first day of training. - We will provide you with the equipment needed to be successful Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply. Municipal Collection Services affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law. Qualifications Experience Required 1-3 years: 1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking

Role Description Timely collections of North America customer accounts receivable to achieve targeted results. Accounts receivable include multi-million-dollar transactions. To achieve these results, candidate will be required to develop, foster and manage key relationships with Cadence account managers/directors and customers. - Review open accounts receivable and engage in required collection efforts. - Make outbound collection calls/emails in a professional manner while maintaining and improving customer relations. - License key extensions – manage customer software access in line with customer payments. - Prepare cash flow forecasts for customer account portfolio, involving examination of existing and future billings for all order types and an assessment of the expected collection dates. - Prepare various reports as required. - Occasional project work. Qualifications - At least 5 years of collections experience including interaction with a large customer base. - Some credit experience preferred. - Proficiency in Microsoft Office including Excel and Word is essential. - Excellent communication, problem solving, and analytical skills required. - SAP, SharePoint, and Salesforce experience are preferred. - Must be a self-starter capable of identifying and completing critical tasks independently with a sense of urgency. - Must be detail oriented with an eye for accuracy. - Experience in high tech industry beneficial. Requirements - Resolve client-billing problems and address accounts receivable delinquency, applying good customer service in a timely manner. - Provide weekly and quarterly metrics reports with updates on collection status and analysis of movements on the accounts receivable ledger. - Cash receipts – liaise with Order Management and Accounting teams to ensure correct cash application to customer accounts. Company Description This is not a Call Center. This is a corporate office, and we are looking for a Sr. Credit & Collections Specialist to join our team.