Title: Hybrid - Account Recovery Specialist Location: Columbus, Ohio, 43230, United States Department: Operations Job Description: Reliant Capital Solutions is now hiring onsite Account Recovery Specialists in our call center conveniently located off I-270 in Columbus, OH Do you enjoy Uncapped Commission? Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join our team! About This Role - Work schedule: Monday – Friday, 8am to 5pm with (two late nights required) at 10am to 7pm EST, Occasional Saturday morning hours - Training schedule: Monday – Friday 9:30am – 6pm EST - Engage consumers and assist them with managing their delinquent accounts - Using a consultative approach, help consumers identify the most suitable solutions - Negotiate to resolve the balance due in the best interests of all parties - Create a sense of urgency using a customer service demeanor - Remain compliant, positive and professional at all times We Offer - Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission! - Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays - Full time work: (40 hours per week) schedule - Paid Training: designed to set you up for success Day 1! - Supportive team and collaborative culture - Professional Growth: Reliant is committed to individual growth and advancement What You’ll Do - Provide methods and solutions with consumers to resolve delinquent accounts - Continuously receive inbound calls from and place outbound calls using an auto dialer system - Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments - Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete - Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required - Perform proper skip tracing techniques to identify consumer contact information - Abide by the FDCPA and other Federal and State collection regulations at all times - Adhere to both internal/company policies/procedures and industry-wide compliance regulations What You’ll Need To be successful, you’ll need: - Must be at least 18 years old - HS Diploma or GED required; College Degree a plus but not required - Punctuality (Must have reliable attendance) - 1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking - Must attend full training schedule - Ability to commit to working a full-time schedule with weekends as assigned - Coachable (Must have willingness to learn) - Must have reliable transportation - Strong verbal communication skills (ability to persuade and negotiate) - Computer skills: document calls and navigate software packages, databases and the internet - Ability to maintain confidentiality and high level of trustworthiness - Ability to maintain professionalism within the work environment Why Join Us? Reliant Capital Solutions is an accounts receivable management company headquartered in Columbus, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. - insideARM’s Best Places to Work in Collections (2019, 2020, 2023, 2025) - BBB A+ Rating (2007-2021) - BBB Accredited (2019-2021) - BBB Torch Award for Ethics Recipient – Category: Customers (2020) - CV Magazine Corporate Excellence Award (2020) - Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019) - Columbus Business First - Fast 50 (2010, 2011, 2018, 2021) - Columbus Smart Business - Smart 50 (2018, 2019) - Columbus CEO Women Owned Businesses (2018) Want to know what it's like working here? Check out our Glassdoor reviews! Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply. Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law. Respect. Recover. Reclaim.

• Develop and implement effective collection strategies to recover delinquent accounts, exceeding established targets and performance metrics. • Conduct thorough research and analysis of customer accounts to understand outstanding balances, delinquency history, and potential reasons for non-payment. • Proactively contact customers with past-due accounts through phone calls, emails, or letters, adhering to ethical collection practices and legal regulations. • Communicate effectively with customers, demonstrating empathy and understanding while clearly explaining collection procedures and payment options. • Negotiate and establish realistic payment plans or arrangements to recover outstanding debts, aiming for a win-win resolution for both the customer and the company. • Process customer payments (including adjustments and credits) with accuracy and efficiency, ensuring adherence to company policies. • Manage and update customer account records within the collection system or CRM, maintaining data integrity and security. • Document all customer interactions and collection activities thoroughly and accurately for future reference and audit purposes. • Analyze collection data (e.g., call volume, payment rates, skip rates) to identify trends and opportunities for improvement in collection strategies, communication approaches, and overall efficiency. • Collaborate with internal departments (e.g., legal) to ensure adherence to collection laws and regulations, and escalate complex cases as needed. • Maintain a professional and positive demeanor throughout all customer interactions, even in challenging situations. • Coach and mentor junior Collection Specialists, fostering a collaborative and knowledge-sharing team environment. • Stay up-to-date on industry best practices, collection laws, and regulatory changes impacting the collections process.

Title: Manager, Billing And Collections Location: Concord, MA Job Description: Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. Manager, Billing & Collections is a key leadership role within Tripleseat's Finance team, responsible for overseeing the full order-to-cash cycle and driving operational excellence across billing, accounts receivable, and collections. You will lead a team focused on accuracy, efficiency, and an exceptional customer experience at every stage of the billing process. This role is an opportunity to make a measurable impact by modernizing workflows, improving cash realization, and scaling operations alongside a fast-growing SaaS business. This position has a hybrid work schedule based out of our Concord, MA office. This position is open to candidates eligible to work in the United States. Additional travel may be required for meetings, company events, and training. What You'll Own • Lead and manage the billing and collections team, providing coaching, development, and day-to-day oversight to build a high-performing, scalable function • Own the end-to-end order-to-cash process, ensuring timely and accurate invoicing, cash application, and collections across the customer base • Drive reduction in Days Sales Outstanding (DSO) and improve accounts receivable aging through proactive collections strategies and process discipline • Partner cross-functionally with Sales, Customer Success, and Legal to resolve billing disputes, support contract execution, and align on revenue recognition • Identify and implement automation and AI-powered tools to reduce manual effort, improve data quality, and increase team capacity • Develop and maintain reporting and dashboards that track key metrics including billing accuracy, collection effectiveness, and cash realization • Ensure compliance with internal controls, audit requirements, and company policies related to billing and revenue operations • Other related duties as assigned What You'll Bring • Bachelor's degree in Accounting, Finance, Business, or related field • 5+ years of progressive experience in billing, accounts receivable, collections, or order-to-cash operations • 2+ years of people management experience • Experience working in a SaaS, software, technology, or subscription-based business • Strong understanding of billing operations, accounts receivable management, and cash collections • Advanced Excel skills, including pivot tables, lookups, data analysis, and reporting • Experience with NetSuite, Salesforce, or comparable ERP and CRM platforms • Demonstrated success improving processes through automation and systems enhancements • Strong analytical, organizational, and problem-solving skills • Experience in hospitality technology, event technology, payments, or related industries • Experience with AI-powered operational tools and workflow automation platforms • Knowledge of SaaS metrics and recurring revenue business models • Experience with business intelligence and reporting tools The salary range for this role is $100,000–$120,000 annually. Compensation is based on a variety of factors, including relevant experience, skill set, geographic location, and alignment with our internal compensation framework. This role is also eligible for additional benefits and incentives. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind our success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Benefits are subject to change and may vary based on role and location. Here are some of the awesome benefits that Tripleseat offers to its employees: * Competitive Medical, Dental, and Vision Insurance: Comprehensive coverage to support health and well-being. * Company Paid Life Insurance, Short- and Long-Term Disability Plans: Protection and peace of mind in unforeseen circumstances. * Supplemental Insurance Options: Optional critical illness, accident, and hospital plans. * Commuter Benefits: Transit and parking benefits, where applicable. * 401(k) with Company Match: Helping employees save and plan for retirement. * Parental Leave: Support for new parents through birth, adoption, or foster care. * Flexible Paid Time Off: Encouraging work-life harmony and balance. * LinkedIn Learning Access: On-demand professional development courses. * Pet Insurance: Supporting the well-being of furry family members. * Employee Discount Programs: Exclusive savings through employee perk platforms. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team. We are proud to be an equal-opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Everyone Valued – Everyone Included.

Title: Collections Specialist WFH Location: Nashville United States Job Description: Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Collections Specialist WFH today with Work from Home. Job Summary and Qualifications As the Collections Representative, you will contribute to the companys mission, vision, and values by completing follow-up and collections for patient services. Under the supervision of the Business Office Manager/Business Office Supervisor, you will obtain payment from third party payers and self-pay accounts to enhance cash flow and gather reimbursement based on established contracts. What you will do in this role: You will perform follow up activities on accounts to ensure prompt payment You will identify coding or billing errors from EOBs and work to correct them You will monitor insurance claims and contact insurance companies to resolve claims You will update the patient account record to identify actions taken You will assign bad debt to the collection agency You will act as a liaison accounts and administer contracts in collection of third party accounts (Medicare and Medicaid) You will complete account reconciliation of accounts turned over to outside agencies You will negotiate payment plans on self-pay accounts You are responsible for maintaining accounts receivable and creating a reduction in bad debt Qualifications you will need: Minimum (1) year of experience in a medical office setting highly preferred. (i.e. ambulatory surgery center, hospital, doctors office) preferred Knowledge of managed care payers and medical terminology is preferred Benefits Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsLearn more about Employee Benefits Note: Eligibility for benefits may vary by location.Consider a fulfilling and secure career with Surgery Ventures, in partnership with HCA Healthcare. Our team of over 3,400 physicians manages more than 150 surgery centers across 16 states in the United States. As a dedicated unit within HCA Healthcare, we prioritize providing safe, efficient, and premium surgical services. With over 30 years of pioneering experience in the industry, our physician partners offer exceptional outpatient care to over 800,000 patients in communities across our network. We do so with the backing of the clinical, operational, and financial expertise of a Fortune 100 healthcare leader. At Surgery Ventures, we are committed to supporting your career growth and advancement at every stage. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Collections Specialist WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply share Share Email X Facebook LinkedIn bookmark_border Save Job bookmark Unsave Job