Role Description This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company, and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! Responsibilities - Provide product support for a wide range of customer inquiries received via telephone, email, social media, and chat. - Assess the nature of product or service issues and resolve a variety of complex support problems. - Log customer interactions and tag/categorize issues accordingly. - Resolve a monthly volume of tickets consistent. - Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary. - Identify ways to improve existing processes and procedures. - Mentor newer members of the Customer Support team with customer issues. - Contribute content to knowledge base to support team and customer enablement. - Ensure Support SLAs and CSAT goals are consistently met, and ticket queues are well managed. - Incident report and Oncall. Qualifications - 3-4 years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies. - A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback. - Experience communicating complex technical issues to both technical and non-technical audiences via phone or email. - Strong, creative problem-solving skills. - Quick learner, willing to take initiative, and has great follow-through. - A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. - A high-energy, optimistic outlook and positive attitude. - An empathetic approach to troubleshooting and customer service. - A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs. - Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. - Self Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others. - Focus - Achieve what they set out to do before launching new initiatives. - Experience with incident communication and on-call. - Experience with the following: - Supporting Email (or similar) REST APIs. - Email Deliverability. - JIRA/Confluence Experience (a plus). - Snowflake. - Terminals (command prompt). Requirements - Reading/Debugging HTML (a plus). - SQL (a plus). - Snowflake & Splunk (a plus). - Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing). - Postman or other APIs client. - Zendesk is preferable. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - And much more. Offerings vary by location.

Role Description In this role, you will balance the functional and disciplinary leadership of the support team with reduced, hands-on operational involvement in technical support. - Team Leadership & Development: - Take over the functional and disciplinary leadership of the support team. - Prioritize tasks and allocate resources. - Strategically scale the team in a distributed environment. - Process Optimization: - Drive the continuous improvement and structuring of our 1st and 2nd-level support and operations processes. - Customer Care & Escalation: - Serve as a competent primary point of contact for IT staff and PACS teams in hospitals/practices. - Handle escalation management for key accounts. - Technical Support: - Troubleshoot and resolve complex incidents (1st & 2nd level) relating to our cloud/archive solutions, front-end servers, and applications. - Monitoring & Operations: - Monitor services on both internal and customer systems. - Manage the operation of archive applications within our data centers. - Knowledge Management: - Structure and expand our system documentation and internal knowledge base. Qualifications - Experience: Minimum of 5 years of relevant professional experience in technical customer support (1st & 2nd level). - Leadership Skills: Initial leadership experience (functional or disciplinary), ideally working with remote teams. - Education: Completed IT apprenticeship (e.g., Fachinformatiker) or a relevant degree (a university degree is not mandatory). - Technical Foundation: Practical know-how regarding Windows Server environments and SQL databases. - Languages: Professional German language skills (minimum C1) and good English skills (minimum B2). - Mindset: Proactive, service-oriented communicator who thrives on driving change, optimizing processes, and collaborating effectively in a remote-first setup. Requirements - Please note: Due to regulatory and operational requirements, you must reside within Germany. Benefits - Maximum Flexibility: Work 100% remotely from anywhere within Germany, giving you the ultimate work-life balance. - Room for Impact: High level of autonomy to actively shape processes, structure support workflows, and grow your own team. - Purpose-Driven Work: An innovative healthcare product with a high, tangible social impact. - Culture: A motivated, down-to-earth team that operates eye-to-eye without arrogance, collaborating closely across departments (Engineering & Operations) via modern digital tools. - Attractive Package: A competitive base salary up to €75,000 alongside further attractive corporate benefits.

Role Description Das Project Delivery & Engineering Team von Blue Projects sucht einen Fachplaner TGA / HKLS – Industrieprojekte (m/w/d) zur Verstärkung unseres Teams in Deutschland. Wir suchen einen Fachplaner TGA / HKLS (m/w/d), der multidisziplinäre gebäudetechnische Projekte von der Initiierung bis zum Abschluss verantwortet — einschließlich Planung, Koordination, technische Abstimmung, Stakeholder‑Management und Projekt‑Governance, um Termin‑, Kosten‑ und Qualitätsziele sicherzustellen. Als Fachplaner im Bereich TGA / HKLS verantwortest du multidisziplinäre gebäudetechnische Projekte von der Planung bis zur Inbetriebnahme. Du koordinierst Gewerke, triffst technische Entscheidungen, stellst Qualität & Performance sicher und bist die zentrale technische Schnittstelle im Projekt. Responsibilities - Planung, Koordination & Überwachung von Heizungs‑, Klima‑, Lüftungs‑ und Sanitär‑Gewerken im Industriebereich - Abstimmung mit Architekten, Fachplanern, Projektmanagern & Nachunternehmern - Sicherstellung von Terminen, Kosten, Qualität - Prüfung & Optimierung technischer Konzepte und Layouts - Berechnungen (z. B. Luftmengen, Heiz-/Kühllast) sowie Systemauswahl & technische Spezifikation - Baustellenbegehungen, Fortschrittskontrollen & technische Dokumentation - Unterstützung bei Inbetriebnahmen, Funktionsprüfungen & Abnahmen Qualifications - Erfahrung in TGA‑Projekten im industriellen Umfeld - Sehr gute Kenntnisse HLK(S), Versorgungstechnik und technischen Normen (VDI, DIN, ISO) - Fit in AutoCAD, MS Office, idealerweise Revit/BIM - Starke Kommunikations‑ und Koordinationsfähigkeiten - Selbstständige, strukturierte Arbeitsweise – du behältst den Überblick - Abgeschlossenes Studium im Bereich Versorgungstechnik, Energie‑/Gebäudetechnik, Maschinenbau o. Ä. - Reisebereitschaft innerhalb Deutschlands - Deutsch & Englisch sehr sicher in Wort und Schrift Benefits - Betriebliche Krankenversicherung - Zugang zu Sport‑ und Entspannungsangeboten - Leistungsbezogener Jahresbonus - Bereitstellung rollenspezifischer Arbeitsmittel wie Laptop, Mobiltelefon und Datentarif Company Description Blue Projects ist ein Full-Service-Dienstleister für Design, Engineering, Projektmanagement und Construction Management. Wir verfügen über internationale Erfahrung in der Umsetzung komplexer Neubau- und Modernisierungsprojekte für globale Blue‑Chip‑Kunden in den Bereichen Industrie, Handel und Gewerbe. - Präsenz in über 53 Ländern und 26 Niederlassungen - Über 500 erfolgreich abgeschlossene Projekte mit einem Gesamtwert von über 8 Milliarden Euro - Wert auf Sicherheit, Integrität, Flexibilität und partnerschaftliche Zusammenarbeit - Engagement für Inklusion, Würde und Respekt

Role Description Diversified Systems is searching for a Technical Specialist who will be responsible for developing, deploying, supporting, and maintaining enterprise integration solutions using MuleSoft technologies. The consultant will provide technical guidance, support integration development activities, develop and maintain APIs and integrations, and collaborate with architects and business analysts to design and implement scalable enterprise integration solutions. Responsibilities: - Ability in implementing Mule recommended best practices and solution, meeting the acceptance criteria. - Conduct reviews of developed code. - Perform development and support activities for the integration development team. - Develop and deploy Mule projects on CloudHub, implementing exception handling, logging and auditing. - Participate in the development phase, developing validations and business logic implementation. - Participate in the end-to-end development of projects covering all phases of software development. - Work with Architects and Business Analysts to develop service-related strategies, including versioning, upgrades, and production monitoring. - Set up Mule ESB for the development environment. - Develop and guide team members in enhancing their technical capabilities and increasing productivity. - Take ownership of projects and manage statuses and timelines effectively. - Perform data analysis and data profiling against source systems. - Be responsible for providing technical guidance and solutions. - Perform unit testing covering positive and negative scenarios. Qualifications - Bachelor's Degree in Computer Science, Computer Engineering, or a closely related field required. - MuleSoft Developer certification and/or Architect level certifications required. - Intermediate level Java, Python or other modern-day language development experience highly desired. - Strong understanding of IT Standards, including ITIL required. - Strong experience in Application Integration Architecture Solution Design and Development using SOAP and REST required. - 7 plus years of hands-on experience with Anypoint/Mule platform required. - Solid programming skills using J2EE, Design Patterns, JMS, SOAP / REST Web Services, Spring Framework, handling XML and JSON files required. - Strong experience building APIs and integrating with third party systems required. - Experience integrating Salesforce and MuleSoft required. - Experience in Agile environments and methodologies required. - Strong knowledge of ESB, Mule Connectors Manager and RAML design required. - Excellent verbal/written communication and effective interpersonal skills to work with user community required. - Salesforce experience and related certifications highly desired. Requirements - MuleSoft Certifications preferred. - Salesforce certifications preferred. Benefits - Flexible and competitive compensation benefit packages.