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German Speaking Technical Team Lead Support
Location
Germany
Posted
4 days ago
Salary
€60K - €75K / year
Seniority
Lead
No structured requirement data.
Job Description
German Speaking Technical Team Lead Support
Eco Plus Solutions AB
Role Description In this role, you will balance the functional and disciplinary leadership of the support team with reduced, hands-on operational involvement in technical support. - Team Leadership & Development: - Take over the functional and disciplinary leadership of the support team. - Prioritize tasks and allocate resources. - Strategically scale the team in a distributed environment. - Process Optimization: - Drive the continuous improvement and structuring of our 1st and 2nd-level support and operations processes. - Customer Care & Escalation: - Serve as a competent primary point of contact for IT staff and PACS teams in hospitals/practices. - Handle escalation management for key accounts. - Technical Support: - Troubleshoot and resolve complex incidents (1st & 2nd level) relating to our cloud/archive solutions, front-end servers, and applications. - Monitoring & Operations: - Monitor services on both internal and customer systems. - Manage the operation of archive applications within our data centers. - Knowledge Management: - Structure and expand our system documentation and internal knowledge base. Qualifications - Experience: Minimum of 5 years of relevant professional experience in technical customer support (1st & 2nd level). - Leadership Skills: Initial leadership experience (functional or disciplinary), ideally working with remote teams. - Education: Completed IT apprenticeship (e.g., Fachinformatiker) or a relevant degree (a university degree is not mandatory). - Technical Foundation: Practical know-how regarding Windows Server environments and SQL databases. - Languages: Professional German language skills (minimum C1) and good English skills (minimum B2). - Mindset: Proactive, service-oriented communicator who thrives on driving change, optimizing processes, and collaborating effectively in a remote-first setup. Requirements - Please note: Due to regulatory and operational requirements, you must reside within Germany. Benefits - Maximum Flexibility: Work 100% remotely from anywhere within Germany, giving you the ultimate work-life balance. - Room for Impact: High level of autonomy to actively shape processes, structure support workflows, and grow your own team. - Purpose-Driven Work: An innovative healthcare product with a high, tangible social impact. - Culture: A motivated, down-to-earth team that operates eye-to-eye without arrogance, collaborating closely across departments (Engineering & Operations) via modern digital tools. - Attractive Package: A competitive base salary up to €75,000 alongside further attractive corporate benefits.
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