Medical Administrative Assistant

Administrative AssistantAdministrative AssistantFull TimeRemoteMid LevelTeam 201-500

Location

PST (UTC-8)

Posted

13 hours ago

Salary

$4 - $5 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Medical Administrative Assistant

WorkStaff360

Role Description - Answer incoming phone calls and respond to text messages. - Assist patients with general questions about clinic services. - Provide professional, friendly, and timely customer service. - Route patient concerns to the appropriate provider when necessary. - Schedule, reschedule, and confirm patient appointments. - Send appointment reminders and follow-up communications. - Coordinate patient intake and onboarding activities. - Maintain accurate appointment records. - Process medication refill requests according to clinic procedures. - Assist with patient orders and service requests. - Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed. - Maintain accurate patient records and documentation. - Update information within the clinic's electronic health record (EHR) and CRM systems. - Organize digital files and administrative documents. - Support general office administration and daily operations. - Utilize the clinic's EHR, CRM, and phone systems efficiently. - Learn new software and workflows during onboarding. - Ensure accurate data entry and timely record updates. Qualifications - Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Comfortable handling patient information with professionalism and confidentiality. - Proficient with Microsoft Office, Google Workspace, and cloud-based applications. - Experience working in a US-based medical practice, wellness clinic, or healthcare organization. - Experience with appointment scheduling, patient communication, and medication refill coordination. - Familiarity with EHR and CRM systems. - HIPAA knowledge or certification (training will be provided if needed). - Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services. - Previous remote work experience. Requirements - 40 hours per week. - Monday to Friday. - 9AM - 5PM Pacific Standard Time Zone. Benefits - Weeks 1–6: $4 USD/hour. - Weeks 7 onwards: $5 USD/hour.

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