Role Description As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform. This position is a people manager role reporting to the Director, Site Reliability Engineering. - Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. - Ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience. - Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust. - Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. - Foster a culture of continuous learning, psychological safety, and technical excellence. - Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. - Implement and champion the adoption of the Internal Developer Platform (IDP). - Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery. - Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms. Qualifications - 10+ years of experience in Infrastructure, SRE, or Software Engineering. - Minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment. - Experience guiding teams that build tools and automation, viewing infrastructure as code. - Experience managing complex technical projects and handling incident management efficiently. - Experience making technical priority decisions based on user impact. - Experience solving modern operational problems with software automation. - Experience with modern programming languages (such as Go or Python). Requirements - Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS). - Experience contributing to or implementing Internal Developer Platforms (IDPs). - Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines. - Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures. Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region. - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement. - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment. - Retirement Plans: select retirement and pension programs with potential for employer contributions. - Learning and Development: options for coaching, online courses and education reimbursements. - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

• Analyze, design, develop and implement robust, scalable, high-quality software solutions aligned with architectural best practices. • Work directly on .NET development (C#, .NET Core / .NET 6+) and on configuring and tuning CI/CD pipelines in Azure DevOps and/or GitHub Actions. • Actively participate in the modernization of legacy systems, proposing and implementing structural improvements (refactoring, migration, decomposition of monoliths). • Configure and maintain integrations via APIM and Sensedia, ensuring governance, security and API standardization. • Ensure stability, performance and security of production applications, handling incidents and driving continuous improvements. • Serve as a technical reference within the team, mentoring more junior developers and promoting best practices, including the use of AI in development. • Collaborate with multidisciplinary teams (business, architecture, security, infrastructure and data), ensuring alignment between technical and business needs. • Ensure compliance with security, governance and corporate standards, including the use of tools such as SonarQube and Veracode.

• Analyze, design, develop and implement high-quality software solutions. • Work closely with the team to ensure continuous integration and delivery of projects within established deadlines. • Participate in agile ceremonies (planning, review, and others), ensuring alignment between project objectives and business goals. • Identify and resolve technical and operational issues, ensuring application stability and strong performance. • Contribute to the continuous improvement of development and deployment processes. • Use code assistants to accelerate feature development. • Create effective prompts for code generation, refactoring and documentation. • Critically validate AI suggestions before approval/staging.

Role Description We're looking for a Senior SRE to join our team and help us build and maintain reliable, observable, and scalable infrastructure. You'll work closely with developers, own reliability practices, and contribute to the team's DevOps culture. Qualifications - Linux — confident troubleshooting in terminal, logs, processes, networking basics, resource usage. - Kubernetes / GKE — strong hands-on understanding of workloads, pods, services, ingress/gateway, probes, RBAC, resources, autoscaling, and troubleshooting. - GCP — practical experience with cloud infrastructure, especially around GKE, IAM, networking, load balancing, artifact registry, and production diagnostics. - Docker / Containers — images, registries, runtime debugging, container lifecycle. - Helm — understands Helm releases, values, deployment state, and rollback. - GitOps / FluxCD — able to understand and troubleshoot GitOps deployment flow, drift, image automation, and Git-based rollback. - CI/CD understanding — can investigate failed pipelines and deployment issues; does not need to be the main pipeline builder if DevOps owns that. - Observability — Prometheus, Alertmanager, Grafana; understands metrics, logs, traces, dashboards, alerting, and production monitoring. - Networking fundamentals — DNS, load balancers, ingress, gateways, TLS, routing, firewall/security rules. - SLI / SLO / SLA — can define and apply reliability targets, not just explain the terms. - Incident response — experience with production incidents, rollback, service recovery, RCA/postmortem. - Databases / messaging operational basics — PostgreSQL, Couchbase, Kafka, Elasticsearch/ELK or similar; enough to monitor health, migrations, indexes, topics, and failure signals. - Security / compliance basics — secrets, IAM/RBAC, audit trail, release/change evidence. Requirements - Can assess if a release is technically safe to proceed. - Can define what should be monitored during and after deployment. - Can verify production health after release. - Can prepare or validate rollback plans. - Can lead or support post-release watch. - Can improve runbooks and incident response procedures. - Can identify gaps in dashboards, alerts, deployment checks, and release evidence. - Can work with DevOps without duplicating their ownership. Soft Skills - Ownership and accountability — follows production issues through to closure. - Calm under pressure — can operate clearly during incidents, failed deployments, and rollbacks. - Clear communication — gives concise updates: impact, current action, ETA, risk, decision needed. - Structured troubleshooting — breaks issues down by app, infra, network, database, config, release diff, external dependency. - Risk awareness — can say when a release is risky and explain why. - Collaboration — works well with Dev, QA, Product, Support, Release Manager, and DevOps. - Documentation discipline — maintains runbooks, rollback steps, incident timelines, and operational evidence. - Blameless mindset — focuses on root cause and prevention. - Proactivity — finds missing alerts, dashboards, runbooks, and process gaps before incidents. - Prioritization — separates real production impact from alert noise. Nice To Have - Terraform / IaC experience. - Advanced GCP infrastructure design. - ArgoCD or other GitOps tools. - Advanced database or performance tuning. - Service mesh experience. - On-call rotation experience with PagerDuty/Opsgenie or similar. - Experience facilitating RCA/postmortem sessions. - Betting/gaming domain experience. - Good written English for incident updates, release notes, and audit evidence. - Basic understanding of AI-related concepts: agents, skills, MCP. Responsibilities - Own production reliability practices together with DevOps and engineering teams. - Monitor production health and improve observability. - Support releases, hotfixes, rollback, and post-release watch. - Validate deployment readiness and rollback readiness. - Participate in incident response and RCA/postmortem. - Maintain runbooks, dashboards, alerting rules, and operational documentation. - Ensure release evidence is traceable and audit-ready. - Coordinate with Dev, QA, Product, Support, Release Manager, and DevOps during production events.