Role Description This is a role within a customer service/call center environment, focusing on evaluating agent performance and improving service quality. This is NOT a software testing or IT QA position. - Monitor and evaluate performance of agents specifically on product knowledge, accuracy, tone, compliance and adherence to company policies. - Conduct root cause analysis, case sharing and coaching of individuals, including providing timely feedback. - Analyze quality reports to identify performance trends and recurring issues or areas to improve or value-add. - Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and proactively identify new ways to improve overall QA work. - Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance. - Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy. - Collaborate and coordinate with different departments such as Operation, Training, HR to align initiatives and processes in ensuring efficiency and effectiveness. - Keep abreast with latest updates of the industry and product information, including emerging user concerns in order to update evaluation criteria. Qualifications - Minimally 2-3 years of experience in a customer service environment, i.e., a call center or BPO. - Excellent English and required languages communication skill and reading and writing proficiency is required. - Experience as a Quality Analyst responsible for supporting customers on email and chat channels is highly advantageous. - Prior knowledge in setting goals for continuous improvement of service quality standards and the level of client satisfaction; able to conduct root cause analysis. - Ideally but not limited to, a Bachelor’s degree in Business Administration, Finance/Economics, Communication, Data Science/Analytics. - Advantageous if you have working experience in the finance industries or BPO supporting financial clients. - Able to work under pressure and adapt to a fast-paced environment, show strong sense of responsibility and a passion for customer service management, work proactively with service mindset, strong problem solving and delivery skills. - No problem working on site and rotational shifts if necessary. Benefits - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Role Description - Desenvolver e executar testes automatizados utilizando Playwright, aplicando o padrão Page Objects; - Realizar testes manuais e automatizados com autonomia e qualidade; - Executar testes de integração, regressão, aceitação, exploratórios e de usabilidade; - Validar APIs REST utilizando ferramentas como Postman, Insomnia, Apidog, Bruno ou Swagger; - Utilizar Git/GitHub para versionamento de código e participação em code reviews; - Atuar de forma ativa nas reuniões do time e nos encontros do chapter de QA; - Aplicar pensamento crítico na definição dos cenários de teste mais relevantes para o negócio; - Colaborar com o ciclo de CI/CD, integrando testes automatizados em pipelines (ex: GitHub Actions); - Garantir organização, manutenção e escalabilidade dos testes automatizados. Qualifications - Experiência com automação de testes utilizando Playwright, garantindo a escolha assertiva de seletores e a aplicação rigorosa do padrão Page Object para manutenção e escalabilidade do código; - Domínio na execução de testes manuais e automatizados; - Criar e executar testes robustos para APIs REST utilizando ferramentas como Postman, Swagger, Apidog, Bruno ou Insomnia; - Experiência com versionamento de código (Git/GitHub), participando ativamente de code reviews para garantir a qualidade técnica da suíte de testes; - Capacidade de gerenciar suas entregas com autonomia, garantindo entregas consistentes dentro dos prazos das sprints e ciclos de release; - Executar uma estratégia de testes abrangente, incluindo testes funcionais, de regressão, integração, exploratórios e de usabilidade; - Colaborar com o ciclo de CI/CD, integrando os testes automatizados em pipelines (GitHub Actions); - Aplicar pensamento crítico na priorização de cenários, identificando as funcionalidades de maior valor e criticidade para o negócio dentro da plataforma; - Perfil comunicativo, proativo, resiliente e com vontade de aprender continuamente. Requirements - Experiência com testes de regressão visual (ex: Percy) para garantir a integridade da UI; - Conhecimento em testes de carga/performance (ex: K6); - Experiência em validar a comunicação entre microsserviços para evitar quebras em produção; - Conhecimento em ambientes AWS e vivência em testes executados em ambientes efêmeros; - Experiência com ferramentas como LambdaTest (TestMu); - Familiaridade com PHP (Laravel), Vue ou Nuxt, facilitando a compreensão do código da aplicação e colaboração com os desenvolvedores; - Uso de inteligência artificial aplicada a testes (geração de scripts, massa de dados ou análise de dados); - Experiência com JIRA para gestão de tarefas. Benefits - 💪🏽 TotalPass\Wellhub; - 👨🏾‍🤝‍👩🏽‍🤝‍👩🏼 Seguro de vida em grupo; - 🍕🛒 Vale Refeição/ Alimentação; - 🏨 Plano de saúde e odontológico - Bradesco; - 💻 Ações de treinamento: palestras, fóruns, trocas e conversas de conhecimentos relativos ao nosso negócio. Estamos em constante conexão para aprender mais e juntos; - 👉 Programa +MJVer: programa interno de indicação onde você indica um colega para trabalhar conosco e se esse relacionamento der match, você ganha um prêmio; - 💲 Parcerias: quer desconto? Temos um grupo no Workplace onde divulgamos parcerias com instituições de ensino, escolas de idiomas, academias, restaurantes, produtos e outros serviços;

The Quality Assurance Officer II (Quality Officer II) coordinates development and management of Quality Management Systems documents as needed, performs audits as appropriate, co-hosts and may lead customer audits, supports quality issue/deviation/CAPA closures, participates in regulatory inspections, and performs quality control review of regulatory documents as needed of Allucent Quality Department and other quality activities as directed. This position monitors quality activities.   **In this role your key tasks will include:** - Development and management of quality documentation, including but not limited to, SOPs, training, and sponsor documentation as directed - Co-host and may lead customer audits - Participate in regulatory inspections - Perform audits (e.g., process, project, vendor, investigator site), as appropriate - Perform quality control review of regulatory documents as needed - May lead quality issue/deviation investigation, follow-up/closure, and CAPA closures as directed - Provide essential training oversight management, leading maintenance of training curricula and learning management system administration as directed - Assist with the development and delivery of training materials as agreed with senior management - Actively support staff learning & development within the company - Draft and contribute, as Subject Matter Expert (SME) in the field of Quality Officer, activities to the evaluation and harmonization of processes and procedures within the Quality Management System - Assure good communication and relationships with (future) clients - May contribute and take part in client evaluations, visits and bid defenses - May act as primary contact within the quality staff for dedicated areas/assignments - Support other quality activities (e.g., RFI and vendor questionnaire, quality metrics and CSV) as directed - Contribute to other areas of business and other duties as assigned

Role Description At Exerizon, quality isn't an afterthought — it's built into every stage of delivery. We're looking for a Junior Tester to join our team and help make sure the systems and data platforms we build for customers meet a high bar. - Work side by side with developers, business analysts, and architects across SAT and UAT cycles. - Write precise test cases. - Help bring modern, AI-assisted practices into day-to-day testing. - Grow in a technically demanding, fast-moving environment. Qualifications - 2–4 years of hands-on experience in SAT and UAT testing. - A clear grasp of the test pyramid concept and familiarity with test automation principles. - Preferably, experience with AI tools that support the SDLC. - Working knowledge of ISTQB fundamentals (certification is a plus). - Ability to write clear, accurate, and thorough test cases. - Basic SQL and test automation skills. - Experience working with technical and business documentation. - Polish and English in professional capacity. Requirements - 100% remote work — collaborate from anywhere. - B2B contract with a competitive rate [80–110 PLN/h + VAT]. - Flexible working hours. - Modern tech stack with AI-assisted tooling in the SDLC. - Real ownership and direct impact on the quality of what we ship. - A supportive, low-bureaucracy team that values clear communication.