• Deliver an exceptional customer experience through phone, email, chat, and other communication channels. • Assist customers with product information, order placement, order management, returns, warranties, and general inquiries. • Manage inbound and outbound customer communications in a professional and timely manner. • Maintain accurate customer, order, return, and warranty records through data entry and documentation. • Research and resolve customer concerns, order issues, shipping inquiries, and product-related questions. • Collaborate with internal departments to ensure timely and accurate resolution of customer needs. • Follow company policies, procedures, and service standards. • Demonstrate strong problem-solving skills and sound judgment when resolving customer concerns. • Effectively prioritize workload, manage multiple tasks, and adapt to changing business needs. • Participate in ongoing training and development to maintain product, process, and system knowledge. • Maintain professionalism and confidentiality in all customer and company communications. • Demonstrates reliability, accountability, and consistent attendance.

• Responding to customer enquiries via email, chat, and other digital channels in a professional and timely manner. • Identifying and assessing customers' needs to achieve satisfaction and resolution. • Providing accurate, valid, and complete information by using the right methods and tools. • Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution. • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents. • Assisting with data management and other administrative tasks as part of our digital workflow solutions. • Collaborating with team members and other departments to ensure a seamless service for our clients.

• acts as a dedicated customer champion • build strong relationships with customers • take ownership of customer queries • resolve issues and deliver a positive customer experience • support Account Managers and Service Managers • contribute to delivering world-class customer service • identify opportunities to enhance the customer experience

• Acquire an understanding of the payment processes & Treasury functions • Respond to queries in a timely manner & ensure all items are actioned as expected • Communicate all relevant information to colleagues within the team precisely and correctly • Ensure that all information pertaining to a customer is retained within the pertinent file. • Ensure all tasks are completed daily in a timely and effective manner, escalate outstanding items to management • Provide support to the payments team by contacting global banking partners in relation to incoming and outgoing payment transactions • Authenticate documentation and transaction information • Maintain effective communication between the Treasury department, internal departments and counterparty banks • Ensure that all policies and procedures regarding Anti-Money Laundering, along with, all the Company’s internal controls and policies pertaining to the Money Transfer services are adhered to at all times.