Keywords Studios logo
Keywords Studios

International technical and creative services provider to the global video games industry and beyond.

Freelance Community Manager, Chinese – Gaming

Community ManagerCommunity ManagerFull TimeRemoteMid LevelTeam 10,001+Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

3 days ago

Salary

0

Seniority

Mid Level

2 yrs expChineseEnglish

Job Description

Freelance Community Manager, Chinese – Gaming

Keywords Studios

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players. • Responding to comments and player queries in a timely manner. • Creating engaging content for social media. • Assisting the developer by forwarding them important information from all the issues you handle with customers. • Helping foster and maintain a safe and welcoming environment for a game community. • Moderating discussions and comments following set community guidelines. • Proactively suggesting new ways to grow and care for your community. • Creating and updating corresponding documentation and reports as needed.

Job Requirements

  • At least 1-2 years Community Management experience
  • Excellent knowledge of Chinese, native or near-native level
  • Very good English skills.
  • Excellent communication and writing skills.
  • Passionate about video games and social media.
  • Strong understanding and experience in different social media channels.

Benefits

  • As a remote role, we offer flexibility and a nice work-life balance.
  • Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
  • We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management.
  • Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

Related Categories

Related Job Pages

More Community Manager Jobs

RealManage logo

Community Association Manager – Licensed

RealManage

A New Standard in Community Management - Driven by Transparency. Powered by Technology.

Full TimeRemoteTeam 1,001-5,000Since 2004H1B No Sponsor

• This position is remote but applicants need to be local to Sarasota Florida and have a Florida CAM license. • Serves the Board as a consultant in a professional manner. • Working virtually will help cover open CAM positions when needed. • Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt. • Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures. • Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity. • Provides administrative, operational, and managerial advice to the Board of Directors. • Ability to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities, and the progress of specific key initiatives, and make clear and concise recommendations. • Orchestrates annual Board Orientation, Contract Review, and training workshops to assist the Board in education and goal setting as appropriate. • Assist the board with hiring contractors and insurance carriers to maintain and protect the community. • Provide vendor management oversight, including set-up, and bid process, through contract and oversight. • Oversee and approve payment of vendors providing service to the community association. • Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association. • Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents. • Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. • Possesses knowledge of cash balances and availability of funds for projects, monitors aging report to ensure timely legal action regarding collections, and any other legal action before the association. • Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. • Attend monthly Manager’s and training meetings as required. • Conduct business at all times with the highest standards of personal, professional, and ethical conduct. • Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.

Florida
$55K - $63K / year

Senior Community Manager

Scopely

Scopely is a touchscreen entertainment network that collaborates and partners with elite game developers and global entertainment companies to deliver industry-

Title: Senior Community Manager Location: United States Remote Job Description: Scopely is looking for a Senior Community Manager to join our Marketing team. This role is available remotely within the United States. At Scopely, we care deeply about what we do and aim to inspire play every day—whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers developing, publishing, and innovating within the mobile games industry, connecting millions of people worldwide daily. Our Marketing team is dedicated to building meaningful relationships with players through engaging content, authentic communication, and thriving online communities. We work closely with game teams to ensure our players feel heard, informed, and excited throughout every stage of the player journey. In this role, you will help shape and grow passionate player communities across multiple platforms, acting as the voice of both the players and the game team. You'll play a key role in fostering engagement, supporting live operations, building creator programs, and ensuring our communities remain welcoming, informed, and connected. The Senior Community Manager will lead community engagement initiatives across social and community platforms, working closely with cross-functional teams to deliver best-in-class player experiences. This role is responsible for managing community programs, supporting live game communications, growing creator and ambassador initiatives, monitoring player sentiment, and helping drive engagement across Scopely's player communities. What You Will Do: - Build, manage, monitor, and moderate community platforms including Discord, Reddit, and other external community channels, fostering healthy and engaged player communities. - Partner with Product, Marketing, Live Operations, and Development teams to communicate game updates, patch notes, announcements, and editorial content in a clear and engaging way. - Act as the voice of the community, gathering player feedback, identifying trends, and sharing actionable insights with internal stakeholders. - Identify, recruit, and support community moderators, ambassadors, and advocates across official community channels. - Develop, launch, and manage a multi-tiered Content Creator and Influencer program with clearly defined engagement goals and KPIs. - Monitor community sentiment using internal tools and platform analytics, providing regular reporting and recommendations. - Work with platform partners to maintain best-in-class community experiences, including moderation tools, bots, and automation where appropriate. - Identify live game issues and bugs reported by players, gathering detailed information to support investigation and resolution. - Create and execute community-focused campaigns and engagement programs aligned with broader marketing initiatives. - Represent the game team within player communities while advocating for player needs internally. - Stay current with emerging community platforms, trends, and best practices to continually evolve Scopely's community strategy. What We're Looking For: - 4+ years of experience in community management within the games industry. - Strong understanding of gaming communities, social media platforms, Discord, Reddit, and community moderation best practices. - Experience managing online communities for live service games. - Experience building and managing influencer, creator, or ambassador programs. - Strong written and verbal communication skills with the ability to communicate effectively across multiple departments. - Experience working cross-functionally with Product, Marketing, Development, and Customer Support teams. - Strong analytical skills with experience tracking community health, engagement, and sentiment metrics. - Highly organized with excellent time management, prioritization, and attention to detail. - Self-motivated, adaptable, and comfortable working in a fast-paced environment with changing priorities. - Passion for games and building meaningful player communities. Bonus Points - Experience working with live service mobile games. - Experience supporting esports, creator communities, or influencer marketing initiatives. - Familiarity with community management tools, bots, and automation platforms. - Experience creating community engagement campaigns that drive player retention. - Avid gamer with a strong understanding of modern gaming communities. Please ensure that the résumé/CV you attach is written in English. At Scopely, we create games for everyone—and we believe the people behind our games should reflect that. We are committed to building a diverse, inclusive, and supportive work environment where everyone is treated with respect and has the opportunity to thrive. For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $88,700 - $130,500 USD About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

United States
$88.7K - $130.5K / year
ExpressVPN logo

Junior Community Manager

ExpressVPN

ExpressVPN, a Kape Technologies company, is an equal opportunity employer. We promote equal recruitment and employment opportunities, and do not discriminate based on gender identity and/or expression, age, race, color, disability, culture, religion or belief, family and/or marital status, sexual orientation, or other characteristics protected by applicable law. We celebrate a diverse and inclusive work environment in which applicants and employees are treated with respect and dignity, and excel based on personal merit, qualifications, experience, and performance.

Full TimeRemoteTeam 501-1,000

Role Description The Junior Community Manager will act as the frontline voice for our industry-leading cybersecurity brands—ExpressVPN, CyberGhost, and Private Internet Access. They will be responsible for building, engaging, and protecting our communities across various social and review platforms. This role is ideal for an enthusiastic, detail-oriented professional who loves connecting with people and is passionate about digital privacy. Key Responsibilities - Voice of the Brand: - Represent our brands' voice, mission, and purpose across platforms, including Reddit, Trustpilot, Quora (other platforms TBC). - Proactive community engagement. - Draft and manage a content calendar of posts across channels for each brand, leveraging all thought leadership, product announcements, content, and marketing efforts to engage our communities and build trust. - Reactive Support: - Work with the Customer Support team to promptly respond to user complaints, questions, and comments to provide an exceptional customer experience, maintaining high response rates and reducing response times. - Community Moderation: - Moderate public conversations and community discussions on all forums to protect and grow brand reputation. - Customer Intelligence: - Surface recurring customer pain points and product feedback to inform development priorities. - SEO & Reputation: - Work to improve trust scores and increase brand visibility in AI-driven search overviews and review platforms. - Performance Tracking: - Help monitor and track responses, tone, sentiment and response time with the wider customer support team. Qualifications - Native-level English communication skills with exceptional writing skills. - 1-3 years of experience in social media or community management, community management or customer service, preferably on the B2C side. - Deep familiarity with major social platforms (specifically Reddit) and a passionate interest in cybersecurity, VPNs, and information technology. - Ability to work in a fast-paced global (mostly remote) environment. - High EQ with the ability to engage a privacy-conscious community, navigate delicate customer situations and collaborate effectively with customer support, product and marketing teams. Preferred - Cybersecurity, privacy, VPN, identity protection, or digital rights experience. - Experience working cross-functionally across product, customer service and marketing teams. - Understanding of SEO and performance marketing. - Proficiency in other European languages is a plus. What ExpressVPN Is Likely Looking For - Experience working in fast-growing global technology companies. - Interest in online privacy, security, and digital freedom. - Comfort working across international teams and multiple time zones. - Enthusiastic and willing to grow.

Worldwide
SHE HR Consulting logo

Community Philanthropy Coordinator

SHE HR Consulting

Providing simple, honest & efficient HR support for small businesses & individuals

Part TimeRemoteTeam 1-10H1B No Sponsor

• Opportunity to work at the Foundation for Rural & Regional Renewal (FRRR), focusing on Australia's remote, rural and regional communities. • Coordinate the day-to-day delivery of FRRR's community philanthropy, community foundations and philanthropic partner support work. • Part-time (0.8 FTE), 24-month fixed term contract. • This role can be performed remotely from anywhere in Australia. • Support connections between internal teams and external stakeholders, bringing together information, relationships and practical support to strengthen partner experience and delivery of FRRR's community philanthropy work. • Reporting to the Social Infrastructure Manager, work collaboratively across teams to coordinate partner servicing, maintain strong administrative systems, and contribute to effective delivery of philanthropic services and community philanthropy activity.

Australia
$73.8K - $79.4K / year