Role Description You will be a customer-focused individual who thrives in a dynamic, fast-paced work environment. You’re motivated, independent with excellent communication skills. You’re methodological and detail-oriented and have a record of communicating with people globally. You know how to identify challenges and solutions while engaging with customers and are passionate about technology and its ability to improve people's lives. You have customer success management experience in a B2B SaaS company with 5 years of experience. You are an English native speaker and willing to work Mon-Fri and accommodate our customers’ working hours. As Customer Success Manager, you will: - Provide guidance, support, and technical solutions to MineOS users’ questions - focusing and owning product adoption and day-to-day usage. - Communicate with Mine’s strategic customers on a daily basis, using written channels and meeting them face-to-face. - Develop expertise in our product and stay up to date on new features and improvements. - Analyze user behavior and feedback. - Work to improve the quality of our processes and customer journey by identifying knowledge gaps and problematic flows. - Develop and maintain positive customer relations and satisfaction achieving a trusted advisor role. - Influence the way we engage with our users and to ensure a great user experience. Qualifications - 5 years of customer success management experience in a B2B SaaS company. - Excellent communication skills. - Detail-oriented and methodological. - Ability to engage with customers globally. - Passionate about technology and its impact on people's lives. Requirements - Native English speaker. - Willingness to work Mon-Fri and accommodate customers’ working hours. Benefits - All social benefits (including health insurance). - Generous stock options plan. - Remote work. - You manage your own time. - Personal matters and family come first.

• Effectively communicate with existing and potential clients to deliver a great customer experience; • Deliver first line of support; investigate and find solutions for client queries; • Communication between clients and technical support departments; • Manage ongoing relationships: provide assistance and consultation services; • Analyze results and develop best practices for effective mobile messaging campaigns; • Provide periodic activity and progress reports;

Role Description We're looking for a Customer Success Manager for a fast-growing, venture-backed SaaS startup that's transforming the logistics industry through modern technology. If you're customer-focused, proactive, and have experience supporting B2B SaaS customers—especially within logistics or last-mile delivery—keep reading! - Lead customer onboarding and drive product adoption for new accounts. - Support existing customers by resolving questions, troubleshooting workflows, and ensuring a great experience. - Monitor customer health, identify churn risks, and proactively increase engagement. - Identify account expansion opportunities and help create long-term customer advocates. - Gather customer feedback and collaborate with Product, Engineering, and Sales to improve the platform. - Build scalable Customer Success processes, documentation, and best practices as the company grows. - Analyze customer data and usage trends to drive strategic recommendations. Qualifications - 3+ years of experience in Customer Success, Account Management, Onboarding, or another client-facing role within B2B SaaS. - Advanced English communication skills, both written and spoken. - Experience managing customer onboarding and product adoption. - Strong stakeholder management and relationship-building skills. - Ability to troubleshoot operational and workflow-related issues. - Experience using CRM systems and customer support platforms (Zendesk or similar). - Intermediate to advanced proficiency with Google Sheets and Microsoft Excel. - Strong organizational skills with the ability to prioritize multiple initiatives. - Comfortable working in fast-paced startup environments. Requirements - Experience working with logistics, last-mile delivery, courier companies, or transportation businesses. - Experience supporting small business customers or operational teams. - Familiarity with customer health metrics and churn analysis. - Basic knowledge of SQL, Zapier, automation tools, or workflow optimization. - Experience working closely with Product or Engineering teams to influence product improvements. - Previous experience in an early-stage startup environment. Benefits - 10 days of PTO - Salary in USD - Your local holidays - Flexible working hours - Company Equity - Great opportunities for career growth - Opportunity to work in an amazing environment

• Create an engaged, high-performing community where members consistently show up, participate, and support one another • Become the trusted voice inside our member Facebook groups, creating conversations that drive action and accountability • Welcome new members and establish community rituals that encourage long-term engagement • Review member work including sales letters, job ads, pricing documents, sales scripts, marketing campaigns, and operational documents • Provide expert feedback while encouraging meaningful peer-to-peer coaching and collaboration • Run multiple live Q&A coaching sessions each week, facilitating discussions that deliver practical outcomes