• Oversee enterprise computing, telecommunications, and end-user support services for U.S. operations. • Control and management of PBX and VOIP solutions. • Ensure implementation and ongoing management of IT security controls. • Lead business change requests and infrastructure projects. • Work with IT Operations leader and Director in preparing IT strategy and managing budget. • Manage IT procurement processes and vendor contracts.

• Responsible for leading teams to deliver project(s) that span one or more business units • Manage resources, schedules, financials and adhere to standard SDLC control guidelines throughout the full systems development life cycle • Manage issues, budgets, risks, and project change requests • Contribute to process improvement initiatives • Typically responsible for 2 to 5 high complexity projects • Collaborate with executive-level managers and directors • Define and create project plans for project, portfolio, and product prioritization and implementation • Proactively manage and report on all financial aspects of the projects • Build, lead, and coach multiple project teams throughout project lifecycles • Assess and resolve all high priority project risks as they are encountered

Role Description The Clinical IT Specialist at Beckman Coulter Diagnostics is responsible for the successful implementation, configuration, validation, and support of Clinical IT solutions within customer laboratories across Europe. This role operates in highly regulated In Vitro Diagnostics (IVD) environments, requiring strong hands-on experience with laboratory workflows, diagnostic instruments, middleware, and LIS/LIMS systems. Acting as a trusted technical and clinical partner, the Clinical IT Specialist collaborates closely with customers and internal teams to ensure compliant, reliable, and high-quality system deployments. Success in this position depends on deep IVD knowledge, strong technical expertise, and the ability to manage complex projects while delivering exceptional customer satisfaction. In This Role, You Will: - Deploy and configure Total Laboratory Automation solutions in accordance with approved designs, project timelines, and customer requirements. - Maintain rigorous control of projects, including documentation, reporting, and compliance with quality standards. - Proactively manage risks and issues during implementation, identifying corrective actions to meet project milestones. - Build and sustain strong customer relationships through continuous engagement and solution-driven support. - Act as a trusted consultant for customers and internal stakeholders, including Pre-Sales teams. - Capture and relay customer feedback in accordance with Beckman Coulter processes. - Contribute ideas for continuous improvement and future development of Clinical IT solutions. Qualifications - Degree or Higher Education Level in Biomedical engineering or equivalent. - Hands-on experience in In Vitro Diagnostics (IVD), including laboratory workflows, diagnostic instruments, Total Laboratory Automation solutions. - Proven ability to self-organize, manage competing priorities, and perform in a demanding environment. - Languages: German; English; French. Requirements - Flexibility to travel 50–70% of the time primarily within Switzerland and Austria, with additional travel across Europe as business needs require, and the ability to work flexible hours. Benefits - This role is eligible for a remote work arrangement, allowing you to work from home while remaining closely connected to your team and customers. - Encouragement to try new things, develop skills, and grow your career, supported by strong leadership, proven systems, and the stability of a global leader.

Role Description Are you a strong communicator who enjoys solving problems and helping customers feel confident with their products? We’re looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information. This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn. Prior call center or product support experience is helpful, but not required — the right attitude, willingness to learn, and ability to stay calm and professional with customers are key. What You’ll Do - Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information. - Provide clear, professional, and helpful guidance to customers while following company procedures. - Evaluate product concerns and determine whether an item may need repair, replacement, or additional support. - Assist consumers with product features, models, installation techniques, and basic troubleshooting. - Accurately document customer interactions and product details while speaking with consumers. - Direct customers to the appropriate resource or next step when additional support is needed. - Handle challenging customer situations with patience, tact, and a strong service mindset. Qualifications - Strong customer service skills and a positive, professional communication style. - Ability to troubleshoot, problem-solve, and stay calm in difficult customer situations. - Basic computer skills for data entry and information retrieval. - Technical mindset with a willingness to learn. - Self-motivated personality and ability to learn through hands-on experience. - Basic mechanical aptitude. - Ability to type 35+ WPM. - High school diploma or equivalent. - Bilingual Spanish or French skills are a plus. - Previous call center, customer support, hardware, or home improvement experience is preferred but not required. Ideal Candidate The ideal candidate is someone who enjoys helping people, can explain information clearly, and is comfortable learning technical product details. You do not need to be an expert on day one — we’re looking for someone who is dependable, curious, coachable, and motivated to build knowledge over time. Key Skills - Customer Service - Call Center Support - Technical Support - Troubleshooting - Product Support - Communication - Problem Solving - Mechanical Aptitude - Data Entry Job Type & Location This is a Contract to Hire position based out of Lake Forest, CA. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 20, 2026.