Role Description As a technical senior developer, the candidate will be responsible for driving CRM development initiatives, collaborating with cross-functional teams, and ensuring the platform supports business growth and strategic goals. - Lead end-to-end development and customization of CRM solutions - Translate business requirements into scalable technical solutions - Design and implement workflows, automation, integrations, and custom modules - Ensure data integrity, security, and compliance across CRM systems - Collaborate with stakeholders across Sales, Marketing, Support, and IT - Manage CRM upgrades, migrations, and performance tuning - Mentor and guide a team of CRM developers and analysts - Stay updated with CRM trends, tools, and best practices Company Description

Role Description You might really grab our attention if you can: - Analyze competitive market strategies through analysis of related product, market, or share trends. - Synthesize current business intelligence or trend data to support recommendations for action. - Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends. - Manage timely flow of business intelligence information to users. - Collect business intelligence data from available industry reports, public information, field reports, or purchased sources. - Identify and analyze industry or geographic trends with business strategy implications. - Analyze technology trends to identify markets for future product development or to improve sales of existing products. - Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders. - Identify or monitor current and potential customers, using business intelligence tools. - Maintain or update business intelligence tools, databases, dashboards, systems, or methods. - Maintain library of model documents, templates, or other reusable knowledge assets. - Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs. - Conduct or coordinate tests to ensure that intelligence is consistent with defined needs. - Disseminate information regarding tools, reports, or metadata enhancements. Requirements - Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar. - Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration. Benefits - Flexible work arrangements. - Competitive benefits package, including medical, dental, vision, and 401(k). Company Description Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. We’re a company driven by a bold purpose: Together, we shape experiences for better futures. - Part of the $4.8 billion RPG Group. - Community of 10,000+ innovators across 30+ global locations. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized.

• Proporcione un servicio al cliente de primer nivel a los usuarios de la plataforma, asistiendo con varias consultas y problemas relacionados con sus cuentas. • Responder llamadas telefónicas entrantes (Inbound) de clientes en EE. UU. • Los asesores supervisan la recepción de chats para resolver problemas técnicos que proponen los clientes. • Buscar las herramientas proporcionadas por el cliente para solucionar el problema. • Mostrar habilidades blandas para guiar a los clientes y adaptarse al estilo de comunicación de los clientes con las palabras adecuadas. • Ofrecer soporte técnico claro y preciso a los usuarios, guiándoles a través de los pasos para la resolución de problemas.

• Coordinate and prepare new buyer’s advocate client documentation and follow up on compliance documents. • Complete engagement agreements, invoices, and file management to completion. • Obtain post-purchase/service feedback from all clients. • Manage our client’s gifting initiatives. • Oversee Google review management. • Manage onboarding and induction processes for new hires. • Maintain the leave calendar and public holiday/out-of-office schedules. • Prepare employee files, including compliance checks (BLA, Agent’s Rep). • Implement and roll out new office policies and procedures. • Organize training, wellness, and development programs for all staff. • Oversee the management of our client’s IT systems, laptops, desktops, and phones. • Order stationery and office supplies. • Prepare written administration instructions and procedures as part of the company’s quality system. • Coordinate and organize all our client’s events. • Serve as the primary point of contact for incoming calls via the office number and WhatsApp. • Daily update Insightly, leads lists, and budget spreadsheets. • Attend Monday Morning Advocacy Team Meetings – prepare stock lists, leads list, + EDM mail out. • Monitor and report on the efficiency and productivity of current policies. • Track sales and leads data. • Report on lost business, opportunities, and feedback. • Create and close client files. • Prepare weekly EDMs for the database + filter to the team. • Update social media team with client briefs + new clients. • Update and prepare property reports and CMAs. • Manage Buxton Geelong: client leads list, conversions, client invoices + payments + reporting of. • Handle general admin overflow tasks.