Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for Dutch-speaking professionals to join the customer support team of Dyson, one of the world's most innovative and iconic names in consumer electronics. This is a fully remote Dutch speaking Customer Experts for Dyson position in Greece, ideal for motivated individuals who are passionate about cutting-edge technology and delivering exceptional customer experiences. Key Responsibilities - Provide expert-level customer support to Dutch-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Handle incoming customer inquiries via telephone, email, and live chat in a professional, timely, and empathetic manner. - Accurately diagnose and troubleshoot product-related technical issues, guiding customers through step-by-step solutions with clarity and confidence. - Process customer requests related to warranties, product returns, replacements, and repairs in accordance with Dyson's policies and consumer electronics industry standards. - Maintain thorough and precise records of all customer interactions within the CRM system, ensuring data integrity and follow-up accuracy. - Proactively identify opportunities to educate customers on product features, usage tips, and maintenance best practices to enhance their overall experience with Dyson technology. - Collaborate with internal teams and escalate complex cases where necessary to ensure swift and satisfactory resolution for every customer. - Consistently meet and exceed key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. - A valid EU passport or the legal right to work within the European Union is mandatory. - A genuine enthusiasm for consumer electronics, technology products, and delivering outstanding customer service experiences. - Previous experience in a customer support, technical support, or client-facing role is advantageous, particularly within the consumer electronics or technology industry. - Strong communication and interpersonal skills with the ability to handle challenging customer scenarios professionally and with empathy. - Good working knowledge of computers, CRM platforms, and digital communication tools; ability to work independently in a remote environment with a reliable internet connection. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training Program to prepare you thoroughly for the Dyson product range and customer service excellence standards. - Comprehensive Health Insurance coverage from your first day. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is effortless and stress-free. - Monthly Performance Bonus rewarding your dedication, results, and contributions to the team. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security beyond the standard employment package. - A fully remote working arrangement within Greece, allowing you to enjoy an outstanding work-life balance. - A dynamic, multicultural, and supportive team environment with genuine career growth opportunities. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class brands across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully guided recruitment experience.

• Bygga långsiktiga relationer med både nya och befintliga kunder • Följa upp leads och genomföra försäljning • Guidande lantbrukare genom köpprocessen och deras första tid med Nofence • Ge praktisk och teknisk support via telefon, e-post och digitala kanaler • Vara med och bygga upp den svenska organisationen och kundupplevelsen från grunden • Delta vid gårdsbesök, kundträffar och mässor vid utvalda tillfällen

Role Description As a technical senior developer, the candidate will be responsible for driving CRM development initiatives, collaborating with cross-functional teams, and ensuring the platform supports business growth and strategic goals. - Lead end-to-end development and customization of CRM solutions - Translate business requirements into scalable technical solutions - Design and implement workflows, automation, integrations, and custom modules - Ensure data integrity, security, and compliance across CRM systems - Collaborate with stakeholders across Sales, Marketing, Support, and IT - Manage CRM upgrades, migrations, and performance tuning - Mentor and guide a team of CRM developers and analysts - Stay updated with CRM trends, tools, and best practices Company Description

Role Description You might really grab our attention if you can: - Analyze competitive market strategies through analysis of related product, market, or share trends. - Synthesize current business intelligence or trend data to support recommendations for action. - Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends. - Manage timely flow of business intelligence information to users. - Collect business intelligence data from available industry reports, public information, field reports, or purchased sources. - Identify and analyze industry or geographic trends with business strategy implications. - Analyze technology trends to identify markets for future product development or to improve sales of existing products. - Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders. - Identify or monitor current and potential customers, using business intelligence tools. - Maintain or update business intelligence tools, databases, dashboards, systems, or methods. - Maintain library of model documents, templates, or other reusable knowledge assets. - Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs. - Conduct or coordinate tests to ensure that intelligence is consistent with defined needs. - Disseminate information regarding tools, reports, or metadata enhancements. Requirements - Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar. - Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration. Benefits - Flexible work arrangements. - Competitive benefits package, including medical, dental, vision, and 401(k). Company Description Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. We’re a company driven by a bold purpose: Together, we shape experiences for better futures. - Part of the $4.8 billion RPG Group. - Community of 10,000+ innovators across 30+ global locations. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized.