• Make outbound calls to customers — save accounts, offer solutions, and close retention conversations with confidence (~100 calls per day) • Upsell and cross-sell relevant products based on customer needs and purchase history (50% success rate from connected calls) • Handle inbound inquiries via live chat and phone — order updates, returns, exchanges, refunds, and product inquiries • Coordinate with internal teams and 3PL partners to resolve shipping or fulfillment issues • Maintain accurate and complete customer interaction records • Identify recurring issues and suggest improvements to processes or templates • Meet or exceed performance targets for response time, resolution rate, and customer satisfaction • Perform other customer experience–related tasks as assigned (responsibilities are not limited to the above and may evolve based on team needs and performance)

Title: Intake Specialist (PST 9-6/EST 11-8) Location: Remote (United States) Schedule: 11:00 a.m. – 8:00 p.m. Eastern Time (EST) / 9:00 a.m. – 6:00 p.m. Pacific Time (PST) Work Arrangement: 100% Remote (United States) Position Overview Mindset was founded to create a better experience for those with a mental illness and their caregivers in applying for Social Security Disability benefits. Our team of Social Security Disability lawyers and representatives has helped thousands of individuals through the arduous process of obtaining Social Security Disability Insurance (SSDI) and/or Supplemental Security income (SSI) through the Social Security Administration. Mindset Care, Inc. is seeking a Remote Intake Specialist to assist individuals applying for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) benefits. This role serves as the first point of contact for clients, conducting intake assessments, gathering documentation, and coordinating with internal team members to ensure a smooth client experience. Key Responsibilities - Conduct initial client intake assessments. - Determine client needs and potential eligibility for services. - Collect and accurately document confidential client information. - Explain services and answer client questions. - Provide compassionate support throughout the intake process. - Coordinate with internal team members to ensure timely service delivery. - Maintain complete and accurate client records. - Participate in team meetings and ongoing training. Qualifications Required - Previous experience as an Intake Specialist or in a similar client-facing role. - Knowledge of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs. - Experience assisting with SSDI and/or SSI applications. - Excellent verbal and written communication skills. - Strong interpersonal and customer service skills. - Ability to work in a fast-paced environment. - Strong organizational and multitasking abilities. - Proficiency with Google Workspace. - Reliable high-speed internet connection. - High school diploma or equivalent. Preferred - Experience working in a fully remote or virtual office environment. - Familiarity with: - Virtual phone systems - Online scheduling software Schedule - Full-time - 8-hour shifts - 5 days per week - Regular schedule: - 11:00 a.m. – 8:00 p.m. Eastern Time - 9:00 a.m. – 6:00 p.m. Pacific Time - Overtime opportunities may be available. Compensation Pay: $18.00–$25.00 per hour Benefits - 100% Remote work within the United States - Remote-first company culture - Opportunities for career growth and advancement - Early ownership and responsibility - Collaborative, mission-driven team environment

Role Description Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. - Onboard new clients and ensure a smooth transition from sales to service delivery - Build strong relationships with clients to maximise product adoption and satisfaction - Conduct regular check-in calls, QBRs and health score reviews with assigned accounts - Proactively identify churn risks and escalate to retention teams as appropriate - Gather client feedback and collaborate with product teams to improve the offering - Track customer success metrics and contribute to team reporting and strategy Qualifications - 2+ years of customer success, account management or client services experience - Excellent communication and relationship-building skills - Proficient in CRM and customer success platforms such as Salesforce or Gainsight - Empathetic and solutions-focused with a track record of improving client retention - Self-motivated and able to manage a large portfolio independently from home Benefits - R27,000/month - 100% remote, UK business hours - Career growth and professional development - Exposure to leading UK businesses and practices Company Description Remote Recruitment – connecting top South African talent with UK employers. Apply today.

Company Description Hi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $180M in Series D financing for a company valuation of $1.1B, but we're just getting started. Job Description Join our Global Sales Operations team at Nexthink, the leader in Digital Employee Experience. Based in our Madrid office, this unique opportunity involves managing and facilitating the renewal process for contracts and subscriptions between Nexthink and its Partners and clients Your primary focus will be on retaining and increasing subscription revenue in existing customer accounts. Madrid Office based, the role is expected in the office a minimum 3 days a week. Key Responsibilities: - Contract Renewals: Collaborate with clients to understand their needs, negotiate contract renewal terms and maximize renewal rates. Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing. Establish a framework and process to track, manage, and maximize renewal contracts. - Client Communication: Maintain regular communication with clients throughout the renewal process, including contacting and follow-up with customers and partners to ensure a seamless experience. Address any concerns or questions they may have and provide information on the benefits of renewal. - Customer Retention: Work to retain existing customers by building and maintaining strong relationships. Identify opportunities for upselling or cross-selling additional products or services. - Data Analysis: Analyze customer usage patterns, satisfaction levels, and other relevant data to identify potential risks or opportunities for renewal. Use this data to create strategies for improving customer retention. - Negotiation: Skillfully negotiate terms, pricing, and contract details with clients to ensure a win-win situation for both the company and the customer. - Documentation: Maintain accurate and up-to-date records of all client interactions, contract details, including Terms & Conditions, and renewal processes. Ensure that all documentation complies with company policies and industry regulations. - Collaboration: Work closely with sales, marketing, and customer support teams to gather information, address customer concerns, and streamline the renewal process. - Forecasting & Reporting: Provide accurate forecasting, generate reports on renewal metrics, including renewal rates, and customer satisfaction scores. Present findings to management to inform decision-making and strategy development. - Customer Education: Educate clients on the value of continuing their relationship with the company, highlighting any new features, benefits, or improvements that have been made since their initial contract. #LI-Hybrid Qualifications - English & Arabic fluency is mandatory. - 3+ years experience in a similar position. - Strong business acumen, superior negotiation skills, and a customer service mindset are a must. - Experience in a SaaS company; high growth Scale-up experience is a plus. - Highly organized, with attention to detail. - Demonstrates effective teamwork, independence, and a proactive, energetic approach, showcasing resourcefulness and success in a fast-paced environment. - Salesforce experience is a plus Additional Information We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.