Role Description The Sales Associate is responsible for delivering an exceptional client experience while driving individual and team sales performance. This role combines expert product knowledge with a consultative selling approach to exceed customer expectations and build long-term relationships. The Sales Associate actively engages with clients in a welcoming environment, leverages clienteling tools and technology to expand business opportunities, and promotes loyalty programs to enhance customer value. In addition, this role supports operational excellence by maintaining visual standards, ensuring compliance, and adapting to the evolving needs of the business. What You Will Do - Create a welcoming environment by greeting and approaching customers - Exceed customer expectations - Recommend merchandise based on product knowledge and customer preferences - Be knowledgeable and educate self and others on merchandise - Demonstrate follow-up on customer requests and commitments - Create a welcoming environment through teamwork - Utilize mobile devices to communicate with customers and expand business - Effectively use available clientele tools to increase personal business - Frequently advise customers of the benefits of the InCircle program - Work to develop long term customer relationships - Help maintain visual and merchandise presentation standards on the selling floor - Ensure audit compliance - Demonstrate flexibility to the changing needs of the business Qualifications - Motivated and results driven - Strong attention to detail - Commission sales experience - Previous retail experience - Standing, bending, lifting, climbing stairs - Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays - Comfortable working in a remote environment Benefits - Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation - Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate - Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) - An amazing employee discount - The starting hourly rate for this position is $25 per hour - Benefits include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

• Assess, plan, implement, coordinate, monitor, and evaluate options and services required to meet an individual’s health needs through the use of plan benefits and community resources. • Practices nursing within the scope of licensure and adheres to policies, procedures, regulations, URAC standards and individual state regulations. • Provides specialized education and knowledge on disease specific conditions as needed and assigned. • Remains current with up-to-date medical and surgical procedures, products, healthcare services and drugs, general trends in health care delivery.

• Manage relationships with assigned Key Accounts and Tier 1-3 MGAs/NAs, acting as a trusted operational partner • Serve as an escalation resource for distributors when issues cannot be resolved through established support channels • Coordinate cross-functional teams to investigate, communicate, and resolve complex operational issues • Advocate on behalf of distributors and advisors while balancing business requirements and operational standards • Deliver training and enablement sessions to support awareness and adoption of Manulife tools and processes • Participate in tier-based meetings, conferences, and relationship-building activities

Role Description Works within the customer support team. This position supports the sales force and coordinates fittings of the LifeVest product throughout the country. Essential Functions - Provide internal support for Field Sales with delivery of the LifeVest. - Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.). - Coordinate patient appointments with PSR contractors including fittings, follow-up visits, and in-services. Responsible for ensuring time to fit metric is met. - Manage the selection of PSR contractors based on availability, activity levels, etc. - Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need. - Acts as the single point of coordination for inventory and PSR management. - Negotiates with PSR contractors regarding fees for services. - Act as a liaison between internal and external customers. - Provide quality and timely customer support for product installations and post-installation inquiries. - Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest. - Assist Reimbursement/Intake in obtaining necessary insurance information. - May assist and participate in the development and implementation of policies and procedures. - Solicits and acts on Field Sales feedback. - Support company and department change initiatives. - Manage customer (internal/external) relationships effectively. - Demonstrate ability to multi-task in a fast-paced work environment. - Support on-boarding effort for new hires. Qualifications - Associate's Degree required. - 2+ years customer service experience preferred. Knowledge, Skills and Abilities - Knowledge of Microsoft Office Suite. Physical Demands - Standing - Occasionally. - Walking - Occasionally. - Sitting - Constantly. - Talking - Occasionally. - Hearing - Occasionally. - Repetitive Motions - Frequently. Compensation The hourly pay rate for this position is: $21.00 to $23.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Company Description ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.