Title: Lead Case Manager, Bilingual (San Fernando Valley) Location: San Fernando Valley United States Job Category: Individual Contributor Requisition Number: LEADC006023 Full-Time Hybrid Job Description: This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. Candidates must be based in San Fernando Valley (SPA 2). You have the option to elect to a 9/80 flex work schedule after the first six months of employment. The pay range for this role is between $21.38-$24.60 per hour. $7,500 sign-on bonus for external candidates. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a bilingual Lead Case Manager (internally referred to as Lead Care Manager), you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery. Primary Duties - Serves as the primary point of contact for the Member, Member's family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member. - Assesses member needs in the areas of physical health, mental health, substance use, community-based Long Term Services & Supports (LTSS), oral health, palliative care, trauma-informed care, social supports, and housing as appropriate for individuals experiencing homelessness. - Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole-person approach is taken in identifying gaps in treatment or gaps in available and needed services. - Implements Care Plan services and development of health action plan. - Offers services where the ECM member lives, seeks care, or finds most easily accessible. - Connects ECM member to other social services and supports member may need. - Advocates on behalf of members with health care professionals. - Uses motivational interviewing, trauma-informed care, and harm-reduction practices. - Works with hospital staff on discharge plan as needed. - Conducts outreach to and engages with eligible HHP members to encourage enrollment in the program. - Accompanies ECM members to office visits, as needed. - Monitors treatment adherence including medication. - Provides health promotion and self-management health coaching. - Meets Agency Client service expectations. - Arranges transportation. - Other duties as assigned. Position Requirements - Fluency in the required language for assigned program (Spanish). - High School Diploma or GED required. Bachelors degree in social work, psychology, counseling, nursing, or related field preferred. - 2+ years of experience working with Medi-Cal members, particularly in care management or mental health services. - Current California driver's license, car insurance, and a driving record acceptable to the Agency's insurance carrier. - Comfortable working with diverse populations. - Exceptional ability to connect and engage with people. - Willingness to work in various environments including 1:1 in member's homes, clinical settings, and/or shelters. - Ability to engage members. - Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers. - Ability to use a personal computer and document care management activities. - Motivational interviewing. - Current knowledge of clinical standards of care and disease processes. - Knowledge of community resources in area of residence. - Familiarity with trauma-informed care and harm reduction practices. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Goal-oriented team player with strong experience working in large and complex systems. - Outstanding communication skills with the ability to engage any individual regardless of background. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-KJ1 #LI-Hybrid