• Transform client’s businesses and your own careers • Collaborate with teams to realize opportunities

• Build and maintain Power Automate workflows for inbox-driven task identification, action item routing, multi-step approvals, and exception handling • Automate document detection, ingestion, and periodic summarization into SharePoint to support centralized knowledge management • Design and configure SharePoint as a centralized repository for document retention, meeting records, briefs, and institutional knowledge • Build Microsoft Forms-based or Canvas App-based intake tools for standardized capture and routing of meeting requests and action items • Design and build Canvas Apps providing tailored, intuitive user experiences with guided workflows and embedded automation in lieu of standard form-based tools • Connect Canvas Apps to Dataverse, SharePoint, and third-party data sources via connectors and custom APIs • Implement RBAC, row-level security, and table permissions • Configure AI Builder, Copilot Studio, or Azure AI capabilities to support predictive task modeling, document summarization, and AI-assisted meeting documentation • Support integration of Power BI dashboards for executive visibility into operational metrics and sprint progress • Modernize manual, email-based, and document-driven front office processes through targeted automation • Participate in sprint planning, backlog grooming, daily standups, milestone reviews, and retrospectives within an agile delivery cadence • Collaborate with the Business Systems Analyst to translate business requirements and current-state process documentation into sprint-ready development tasks • Ensure all solutions operate within the customer's approved technology environment, minimizing security, accreditation, and sustainment risk

Role Description We are looking for a versatile and experienced KMS Lighthouse Platform Specialist who can successfully analyze, monitor, report and optimize enterprise knowledge management and content management platforms during and after content migration initiatives. - Monitor KMS Lighthouse dashboards and similar knowledge management tools to assess content health and usage trends. - Analyze article consumption metrics, search behavior, customer feedback, engagement patterns and content performance indicators. - Track and report on content effectiveness, search success rates, feedback trends and overall platform utilization. - Develop actionable recommendations to improve content quality, findability and customer experience. - Support enterprise-level content migration initiatives across CMS and Knowledge Management platforms. - Validate migrated content performance and identify post-migration optimization opportunities. - Produce weekly, monthly and periodic operational reports for internal leadership and client stakeholders. - Translate platform data into meaningful business insights and recommendations. - Monitor operational performance against established service level agreements (SLAs) and project delivery timelines. - Track content migration milestones, reporting requirements, and performance commitments. - Identify recurring content feedback themes and unresolved customer pain points. - Support data-driven recommendations for content enhancement, restructuring and optimization. - Provide analytical inputs for content prioritization, roadmap planning and future content investments. Qualifications - 3-5 years of experience supporting enterprise content management, knowledge management or content migration programs. - Degree in Information Management, Communications, Business, Information Systems, Technical Communication or related field. - Experience working with KMS Lighthouse or similar knowledge management platforms. - Experience with enterprise CMS platforms and large-scale content repositories. - Strong analytical and reporting skills with the ability to transform data into actionable business insights. - Experience monitoring KPIs, performance metrics, and operational dashboards. - Ability to manage multiple priorities and deadlines in a fast-paced environment. - Excellent written, verbal, and stakeholder communication skills. - Ability to work independently and as part of a team in a fast-paced environment. - Excellent time management and organizational skills. - Team player with excellent communication and interpersonal skills. - Reliable home internet service. Requirements - Location: PHL NCR Makati Work-at-Home - Time Type: Full time

• design logging, metrics, and tracing patterns that the entire engineering organization depends on • reduce toil, surface actionable signals, and turn chaos into clarity • report to Head of Platform Engineering as an individual contributor • architect and implement a modern observability stack