Role Description The Overnight Care & Monitoring Representative position combines alarm monitoring responsibilities with customer care and basic to advanced troubleshooting to ensure a positive customer experience during overnight hours. This position plays a critical role in protecting our customers by monitoring alarm activity, dispatching appropriate authorities when needed, and providing exceptional customer support. This role begins August 31, 2026. - Work in a dynamic, collaborative environment supporting customers and teammates. - Handle inbound and outbound customer calls related to: - Basic to advanced troubleshooting - Billing - Alarm activity - General customer inquiries - Navigate multiple applications and systems while prioritizing tasks in a fast-paced environment. - Use strong problem-solving skills to resolve customer concerns and de-escalate situations when needed. - Assist customers with alarm system, security, and home automation questions. - Monitor and process residential and small business alarm signals. - Dispatch appropriate emergency authorities and notify responsible parties when required. - Accurately document alarm activity and customer interactions in company systems. - Complete all alarm and customer care activities in accordance with departmental procedures. - Handle calls from VIP customers and our custom homes division, including celebrities and corporate board members. Qualifications - High school diploma or equivalent required. - Minimum of 1 year of call center experience required. - Minimum of 1 year of troubleshooting experience required. - Strong communication and customer service skills. - Ability to multitask across multiple systems and applications. - Excellent problem-solving and organizational skills. - Ability to work independently and in a fast-paced, constantly changing environment. - Ability to remain calm and focused during emergency situations. - Reliable, dependable, and committed to regular attendance. Benefits - Play an important role in helping save lives. - Paid training and ongoing development opportunities. - Competitive pay and comprehensive benefits package. - 401(k) with company match, medical benefits, paid time off, and additional employee programs. - Career growth opportunities throughout the ADT organization. - Shift differential opportunities for overnight schedules. - Starting pay of $18.00 per hour with a .50 increase in pay every 30 days until reaching $21.00 per hour. - Access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, well-being benefits, and paid time off. - Employees accrue up to 120 hours in their first year, with an increased accrual rate after the first year. - 6 paid holidays.

• We are looking for Occupational Therapist Support Officers to support us to deliver our vision of supporting people to achieve what matters to them, living independently in a place they call home. • Collaboration and co-production are at the heart of what we do. Working alongside partners, community organisations, carers, and most importantly the people we support to shape meaningful and personalised outcomes.

• Provide direct patient care within the Ascend model, maintaining a clinical schedule that balances administrative duties, as determined by organizational leadership. The team lead position is slated for 80% to 85% direct patient care,15% to 20% administrative responsibilities. • Oversight of assigned Therapy direct reports by monitoring productivity, documentation timeliness, and schedule utilization; serve as the first point of escalation for operational efficiencies. • Support onboarding initiatives and integration of new Therapists. • Provide proactive coaching, conduct bi-annual performance evaluations, and assist with professional development opportunities, ensuring a consistent level of accountability is maintained related to patient impact and quality of care. • Address routine clinical questions when appropriate, while ensuring providers follow supervision and CEED guidance channels. • Participate in training, orientation, and quality assurance initiatives, including chart reviews, to ensure documentation is accurate and meets regulatory compliance. • Contribute to policy and procedure development, compliance initiatives, and timely resolution of patient complaints. • Coordinate with Clinical Operations, CEED, Clinical Supervisors and Therapy leadership to optimize interdisciplinary workflows and training programs.

Role Description Asher Health is hiring a Patient Success Specialist (Part-Time, Weekend Coverage) to support patients throughout their medical weight loss journey and ensure they feel fully supported every step of the way. This role owns the patient intake review and ongoing patient support experience, helping ensure intake forms are complete and ready for provider review while also serving as a trusted point of contact for patients after onboarding. You will work closely with clinical providers, patient admin staff, and operations teams to ensure patients receive timely support, accurate guidance, and a smooth care experience. Your job is to help patients remain engaged, supported, and successful in their treatment plan, while maintaining accurate documentation and escalating any clinical concerns appropriately. Key Responsibilities - Patient Intake Review - Ensure patient intake forms are complete, accurate, and ready for provider review. - Review medication intake forms for completeness and accuracy. - Flag missing or unclear information before provider review. - Coordinate with the Patient Admin team to ensure intake workflows move efficiently. - Help maintain a smooth onboarding process for new patients. - Patient Communication and Support - Serve as a primary support contact for patients throughout their treatment journey. - Conduct weekly patient check-ins via text, email, and phone. - Answer questions related to medication experience and treatment expectations. - Provide encouragement and accountability to help patients stay on track. - Support patient engagement and retention. - Clinical Monitoring and Escalation - Help monitor patient progress and escalate concerns to the clinical team when necessary. - Monitor patient responses and feedback during check-ins. - Identify clinical flags or potential safety concerns. - Escalate patient issues to medical staff when appropriate. - Ensure patient safety remains a top priority. - Documentation and Compliance - Maintain accurate records of all patient interactions and ensure compliance standards are followed. - Document patient communications in our CRM (Go High Level). - Maintain HIPAA-compliant communication and recordkeeping. - Ensure patient notes are clear, organized, and accessible for the clinical team. - Keep documentation up to date and audit-ready. - Cross-Team Collaboration - Work closely with internal teams to ensure patients receive seamless support. - Coordinate with Patient Admin regarding medication fulfillment status. - Assist with post-onboarding surveys and patient satisfaction initiatives. - Communicate patient feedback to improve the overall patient experience. - Support operational improvements related to patient care workflows. Qualifications - 2 or more years of experience in patient support, health coaching, nursing support, or client success. - Strong written and verbal communication skills. - Ability to build trust and rapport with patients quickly. - Highly organized with strong attention to detail. - Comfortable using CRM systems and digital communication tools. - Must be comfortable discussing sensitive health topics with patients. Preferred Experience - Experience in telehealth or digital healthcare. - Experience supporting medical weight loss programs. - Background in nursing, health coaching, or patient care support. - RN, LPN, health coach certification, or similar healthcare training. - Experience using Go High Level or similar CRM platforms. - Experience working in a startup or fast-growth environment. Compensation Range - Base Hourly: $6 – $9 USD, weekend coverage. What We Are Looking For Asher Health wants people who embody seven core principles: humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member. The ideal candidate is a go-getter. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast-moving startup environment. What We Offer - Part-time role, weekend coverage with flexible work schedule. - Clear paths for career growth and advancement as the company scales! - Exceptional leadership and coaches built to drive you forward.