Role Description Als AI Operations Manager bist du verantwortlich dafür, künstliche Intelligenz und Automatisierung in unsere täglichen Arbeitsprozesse zu integrieren und kontinuierlich zu optimieren. Dein Ziel: Prozesse schneller, skalierbarer und effizienter machen. - Analyse bestehender Prozesse und Identifikation von Automatisierungspotenzialen - Entwicklung und Implementierung von AI-gestützten Workflows und Automationen - Integration von AI-Tools in bestehende Systeme und Arbeitsabläufe - Aufbau effizienter interner Prozesse für Marketing, Operations und Reporting - Automatisierung repetitiver Aufgaben innerhalb des Unternehmens - Dokumentation und Strukturierung von Workflows und Automationen - Enge Zusammenarbeit mit allen Teams zur Optimierung der täglichen Arbeit - Kontinuierliche Evaluation neuer AI-Tools und Technologien Qualifications - Starkes Interesse an AI, Automatisierung und Prozessoptimierung - Erfahrung mit AI-Tools oder Automationsplattformen - Analytisches und strukturiertes Denken - Fähigkeit, komplexe Prozesse zu vereinfachen - Selbstständige und lösungsorientierte Arbeitsweise - Nice to have: - Erfahrung mit Tools wie Make, Zapier, Notion, Airtable oder APIs - Erfahrung mit Low-Code / No-Code Automationen - Erfahrung in einem Startup, Agenturumfeld oder schnell wachsenden Unternehmen Benefits - Ein junges Team, bestehend aus Digital Natives, das Bock hat, die Branche aufzumischen und dem die Ergebnisse der Kunden wirklich am Herzen liegen - Enge Zusammenarbeit der einzelnen Teammitglieder, gegenseitige Unterstützung und Zusammenhalt - Flache Hierarchien und lockere Arbeitsatmosphäre - Ein hohes Maß an Eigenverantwortung und Raum für deine Kreativität & Lösungsansätze - Spannende, vielseitige Kundenprojekte aus den verschiedensten E-Commerce Bereichen - Deine Bedürfnisse im Mittelpunkt: 100% remote work mit flexiblen Arbeitszeiten - so, wie es dir passt - Wellpass Mitgliedschaft - Kein Kickertisch, aber echte Wertschätzung und Zusammenarbeit auf Augenhöhe

• Own delivery of all commercial and operational aspects of the account in line with SOW and contract. • Ensure adherence to contract agreements, managing scope, change control, and risk. • Accountable for P&L performance, including cost control, revenue, and margin protection. • Lead customer engagement through regular reviews (QBRs / service reviews). • Manage forecasting (FOL), pricing updates, and financial alignment. • Lead end-to-end Field Service operations, including: Installation & commissioning of cooling systems. • Preventative & reactive maintenance. • On-site technical support and troubleshooting. • Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors). • Act as escalation point for critical site issues, particularly in live data centre environments. • Ensure readiness for site deployment (materials, documentation, permits, RAMS). • Lead the Customer Focus Team (CFT) to deliver program and service outcomes. • Coordinate across engineering, supply chain, logistics, and field teams. • Support new product introduction (NPI) and deployment using structured methodologies. • Drive customer satisfaction and retention, particularly through service performance. • Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades). • Ensure full compliance with Health, Safety & Environmental (HSE) standards on all sites. • Enforce safe systems of work, especially in high-risk / live environments. • Oversee contractor compliance and third-party service provider performance. • Track and report field service metrics and program KPIs. • Lead root cause analysis (RCA) for field failures and implement corrective actions. • Drive continuous improvement initiatives across service delivery and operations.

• Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded • Responsible for soliciting new group sales accounts and maintaining relationships with existing accounts • Solicit new and existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication • Achieve or exceed Sales Goals related to sales transactions and Lead closure rates • Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented • Coordinate various departments’ participation in servicing accounts • Respond to inbound Lead Flow quickly and efficiently to close new business within set time parameters • Detail Banquet and Catering events accurately in proposal, contract and sales systems • Provide overall direction, coordination, and ongoing evaluation of operations • Monitor group room blocks and pick up, generate detailed resumes for the operating departments • Develop and conduct persuasive verbal sales presentations to prospective clients • Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account • Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers • Comply with attendance rules and be available to work on a regular basis • Prepare correspondence to customers, internal booking reports and file maintenance • Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required • Attend trade shows, community events and industry meetings • Knowledge of market trends, competition and key customers of the hotel

Role Description Shields Facilities Management, LLC (SFM) is hiring a Field Manager to perform site visits, inspect property conditions, and keep service execution moving across customer locations. This role is well suited for someone who works independently in the field, communicates directly with customers and internal partners, and adapts quickly as priorities shift from site to site. This is a remote position; however, candidates based in Massachusetts, Pennsylvania, New Jersey, and Florida are preferred. - Manage field visit requests and schedule site visits and meetings with appropriate vendor partners and customer contacts - Communicate schedules, visit details, and updates to internal operations team members - Conduct site inspections across service areas such as landscaping, snow management, and parking lot sweeping and maintenance - Check in with customer contacts on site, review adherence to scope of work, and identify opportunities to improve site appearance or address safety concerns - Walk properties, document issues, coordinate follow-up with service partners, and capture photos using required software - Prepare inspection reports, weekly field visit summaries, quality scores, and expense reports using designated tools and systems Qualifications - Ability to work independently while managing multiple site visits and follow-up tasks - Clear, direct communication with customers, service partners, and internal team members - Comfort working in a fast-moving environment with changing schedules and field-based priorities - Practical judgment when identifying service issues, safety concerns, and improvement opportunities - Ability to document findings accurately using required software and reporting tools Requirements - Facilities maintenance experience required - Working knowledge of Microsoft Office; Excel skills are a plus - Access to a laptop or desktop computer and an updated smartphone; print/scanner optional - Ability to travel via car and plane as needed - Consistent travel required Benefits - Comprehensive compensation package including competitive salaries - Multiple healthcare plans including supplemental coverage - 401(k) Plan with company match