JETCOOL Technologies Inc.

• Own delivery of all commercial and operational aspects of the account in line with SOW and contract. • Ensure adherence to contract agreements, managing scope, change control, and risk. • Accountable for P&L performance, including cost control, revenue, and margin protection. • Lead customer engagement through regular reviews (QBRs / service reviews). • Manage forecasting (FOL), pricing updates, and financial alignment. • Lead end-to-end Field Service operations, including: Installation & commissioning of cooling systems. • Preventative & reactive maintenance. • On-site technical support and troubleshooting. • Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors). • Act as escalation point for critical site issues, particularly in live data centre environments. • Ensure readiness for site deployment (materials, documentation, permits, RAMS). • Lead the Customer Focus Team (CFT) to deliver program and service outcomes. • Coordinate across engineering, supply chain, logistics, and field teams. • Support new product introduction (NPI) and deployment using structured methodologies. • Drive customer satisfaction and retention, particularly through service performance. • Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades). • Ensure full compliance with Health, Safety & Environmental (HSE) standards on all sites. • Enforce safe systems of work, especially in high-risk / live environments. • Oversee contractor compliance and third-party service provider performance. • Track and report field service metrics and program KPIs. • Lead root cause analysis (RCA) for field failures and implement corrective actions. • Drive continuous improvement initiatives across service delivery and operations.