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Solutions Engineer
Location
United States
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Solutions Engineer
SwiftConnect
• Act as the primary technical advisor for assigned customer accounts, building trusted relationships with technical stakeholders and champions. • Lead product demonstrations, technical discovery sessions, and solution design workshops tailored to each customer's unique environment and business goals. • Support the sales cycle by delivering compelling proof-of-concept (POC) engagements, responding to technical RFPs/RFIs, and addressing technical objections. • Guide customers through onboarding and implementation, ensuring solutions are configured correctly and integrated seamlessly into their existing tech stack. • Troubleshoot complex technical issues escalated by customers, collaborating with internal Engineering and Support teams to drive resolution. • Develop and maintain technical documentation including integration guides, architecture diagrams, and best-practice playbooks. • Partner with Customer Success Managers to conduct regular technical health checks, identify expansion opportunities, and mitigate churn risk. • Gather and synthesize customer feedback to share product improvement insights with the Product and Engineering teams. • Contribute to the Customer Experience team's internal knowledge base, training materials, and onboarding resources. • Stay current on product releases, industry trends, and the competitive landscape to position our solutions effectively.
Job Requirements
- 3–6 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar customer-facing technical role.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field — or equivalent practical experience.
- Strong technical foundation — comfortable with APIs (REST/GraphQL), cloud platforms (AWS, GCP, or Azure), and SaaS integrations.
- Experience with scripting or programming languages (Python, JavaScript, or similar) to support customer integrations and POC builds.
- Proven ability to explain complex technical concepts clearly and persuasively to both technical and non-technical audiences.
- Excellent problem-solving skills and the ability to think on your feet in live customer environments.
- Strong project management skills with the ability to manage multiple customer engagements simultaneously.
- Experience working in a B2B SaaS environment, ideally within a Customer Experience, Pre-Sales, or Post-Sales Engineering function.
- Proficiency with CRM and customer success tools (e.g., Salesforce, Zendesk).
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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