• Act as a liaison between LabCorp, customers, and patients • Maintain understanding of lab operations across departments • Resolve routine requests using internal systems and procedures • Communicate professionally with internal and external customers • Clarify and confirm customer needs to provide solutions • Meet productivity, quality, and service standards • Identify root causes and help prevent recurring issues • Multi-task effectively • Research and resolve complex inquiries using databases • Review test forms for accuracy and correct discrepancies per standard operating procedures • Support initiatives to improve customer satisfaction and performance • Maintain accurate records and CRM data in compliance with HIPAA • Troubleshoot basic technical issues to minimize disruptions • Participate in activities designed to improve customer satisfaction and business performance

Role Description Are you passionate about helping people, delivering exceptional service, and creating positive travel experiences? We are seeking enthusiastic individuals to join our growing remote team as Remote Travel Customer Care Advisors. In this role, you'll serve as a trusted resource for clients by providing travel support, assisting with trip-related arrangements, and helping ensure travelers feel informed and confident throughout the planning process. This opportunity is perfect for individuals who enjoy working with people, solving challenges, and building valuable skills in a flexible remote environment. - Assist clients with travel inquiries, planning support, and general service needs - Research vacation options, accommodations, transportation, cruises, tours, and destination experiences - Help travelers explore options that align with their interests, preferences, and budgets - Coordinate travel arrangements and assist with itinerary preparation - Communicate confirmations, reminders, travel documents, and important trip details - Provide support with schedule changes, updates, and special travel requests - Monitor active travel plans and follow up on outstanding items as needed - Maintain accurate client records and travel information within company systems - Utilize supplier resources and company tools to support client travel experiences - Participate in training programs, educational workshops, and professional development opportunities Qualifications - Excellent verbal and written communication skills - Strong customer service and relationship-building abilities - Effective organizational and multitasking skills - Ability to manage details while working independently - Comfortable using online platforms, software, and communication technology - Strong problem-solving and decision-making abilities - Professional, positive, and service-oriented attitude - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - 100% remote work environment - Flexible scheduling opportunities - Comprehensive training and onboarding program - Ongoing mentorship and leadership support - Professional growth and advancement opportunities - Performance-based rewards and recognition - Travel-related discounts and industry benefits - Collaborative and supportive virtual team culture - Access to continued learning and skill-development resources

Role Description Wil jij jouw ervaring in klantcontact inzetten om mensen écht verder te helpen bij financiële vraagstukken? Ben jij analytisch sterk, weet je de juiste vragen te stellen en blijf je rustig wanneer klanten financiële zorgen hebben? Dan is de functie van Klantenservice Medewerker Financieel bij Zilveren Kruis iets voor jou. In deze rol ga je verder dan alleen het beantwoorden van vragen. Je helpt klanten om overzicht te krijgen in hun financiële situatie, onderzoekt wat er echt speelt en zoekt binnen de mogelijkheden naar een passende oplossing. Daarmee maak je iedere dag directe impact op het leven van anderen. Als Klantenservice Medewerker Financieel werk je via KCD voor Zilveren Kruis. Je voert gesprekken met klanten die ondersteuning nodig hebben bij financiële vraagstukken rondom hun zorgverzekering. Sommige situaties zijn eenvoudig, andere vragen om extra onderzoek, analyse en empathie. Jij weet rust en overzicht te brengen, ook wanneer een klant stress ervaart of zich zorgen maakt over zijn financiële situatie. Door goed te luisteren, door te vragen en informatie uit verschillende systemen te combineren, kom je tot een passende oplossing. - Voeren van gesprekken met klanten over hun financiële situatie. - Achterhalen van de daadwerkelijke hulpvraag door actief te luisteren en door te vragen. - Analyseren van financiële situaties en het beoordelen van mogelijke oplossingen. - Verwerken en vastleggen van klantgegevens in verschillende systemen. - Informeren van klanten over betaalmogelijkheden en passende regelingen. - Bewaken van de kwaliteit en volledigheid van dossiers. - Zelfstandig beoordelen van situaties en het ondernemen van passende acties. - Samenwerken met collega's om klanten zo goed mogelijk te helpen. Benefits - Een bruto startsalaris vanaf €2.815,- per maand op basis van 40 uur per week. - Flexibel contract van minimaal 28 uur per week, inzetbaar van maandag tot en met vrijdag tussen 08:00 en 18:00 uur. - Laptop en extra beeldscherm in bruikleen plus €2,45 thuiswerkvergoeding per dag. - Volledig thuiswerken of hybride werken vanuit ons kantoor in Zoetermeer. - Opleidingsbudget van €300,- voor trainingen en cursussen. - Pensioenregeling die goed is geregeld voor later. - Doorgroeimogelijkheden richting bijvoorbeeld mentor, waarbij je nieuwe collega's begeleidt tijdens hun onboarding en ontwikkeling. Qualifications - Minimaal MBO 4 werk- en denkniveau. - Minimaal 1 jaar ervaring in telefonisch klantcontact. - Goede communicatieve vaardigheden en sterke doorvraagtechnieken. - Affiniteit met cijfers en financiële vraagstukken. - Beschikbaarheid van minimaal 28 uur per week. - Beschikbaarheid voor een fulltime (online) training van 5 weken, maandag tot en met vrijdag.

Role Description We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more. Key Responsibilities - Customer Support - Provide first and second-level support for business applications through the ticketing system. - Respond to user inquiries in a professional and timely manner. - Troubleshoot common application issues and provide effective resolutions. - Escalate complex or unresolved issues to internal teams or software vendors when appropriate. - Maintain regular communication with users regarding ticket progress and resolution. - User Administration - Process user onboarding and offboarding requests. - Create, modify, and deactivate user accounts. - Manage role assignments and access permissions. - Support password resets, authentication issues, and account maintenance. - Assist with periodic user access reviews. - Incident & Request Management - Manage service requests and incidents according to established SLAs. - Prioritize work based on business impact and urgency. - Document troubleshooting activities and resolutions. - Ensure accurate and complete ticket updates throughout the support lifecycle. - Contribute to maintaining a high level of customer satisfaction. - Application Support - Support day-to-day operation of cloud-based business applications. - Assist users with navigation, functionality, and general application usage. - Investigate basic data synchronization and application-related issues. - Coordinate with software vendors for issues requiring additional investigation. - Support application updates by validating functionality after changes. Typical daily activities include: - Password resets - User onboarding and offboarding - User access requests - Account provisioning - Ticket triage - Basic application troubleshooting - Data synchronization investigations - Vendor follow-up - Monitoring ticket queues - Updating support documentation Requirements - Experience supporting SaaS or cloud-based business applications. - Experience using ticket management platforms such as Jira, ServiceNow, Zendesk, Freshservice, or similar. - Basic understanding of user account administration and role-based access management. - Familiarity with Microsoft 365 and common business productivity applications. - Ability to troubleshoot application issues using structured problem-solving techniques. - Programming or software development experience is not required. Benefits - At TEAM International, you'll have the opportunity to work on impactful projects alongside top professionals, collaborate with international clients, and leverage the latest technologies. - Work with global IT talent in a flexible engagement model. - Be part of challenging, high-impact projects with modern tech stacks. - Full compliance with security and regulatory standards. - A supportive, collaborative, and people-first environment. - 23 days of paid time off per year, plus paid public holidays. - Sport allowance. - Private health insurance compensation.