Role Description Wil jij jouw ervaring in klantcontact inzetten om mensen écht verder te helpen bij financiële vraagstukken? Ben jij analytisch sterk, weet je de juiste vragen te stellen en blijf je rustig wanneer klanten financiële zorgen hebben? Dan is de functie van Klantenservice Medewerker Financieel bij Zilveren Kruis iets voor jou. In deze rol ga je verder dan alleen het beantwoorden van vragen. Je helpt klanten om overzicht te krijgen in hun financiële situatie, onderzoekt wat er echt speelt en zoekt binnen de mogelijkheden naar een passende oplossing. Daarmee maak je iedere dag directe impact op het leven van anderen. Als Klantenservice Medewerker Financieel werk je via KCD voor Zilveren Kruis. Je voert gesprekken met klanten die ondersteuning nodig hebben bij financiële vraagstukken rondom hun zorgverzekering. Sommige situaties zijn eenvoudig, andere vragen om extra onderzoek, analyse en empathie. Jij weet rust en overzicht te brengen, ook wanneer een klant stress ervaart of zich zorgen maakt over zijn financiële situatie. Door goed te luisteren, door te vragen en informatie uit verschillende systemen te combineren, kom je tot een passende oplossing. - Voeren van gesprekken met klanten over hun financiële situatie. - Achterhalen van de daadwerkelijke hulpvraag door actief te luisteren en door te vragen. - Analyseren van financiële situaties en het beoordelen van mogelijke oplossingen. - Verwerken en vastleggen van klantgegevens in verschillende systemen. - Informeren van klanten over betaalmogelijkheden en passende regelingen. - Bewaken van de kwaliteit en volledigheid van dossiers. - Zelfstandig beoordelen van situaties en het ondernemen van passende acties. - Samenwerken met collega's om klanten zo goed mogelijk te helpen. Benefits - Een bruto startsalaris vanaf €2.815,- per maand op basis van 40 uur per week. - Flexibel contract van minimaal 28 uur per week, inzetbaar van maandag tot en met vrijdag tussen 08:00 en 18:00 uur. - Laptop en extra beeldscherm in bruikleen plus €2,45 thuiswerkvergoeding per dag. - Volledig thuiswerken of hybride werken vanuit ons kantoor in Zoetermeer. - Opleidingsbudget van €300,- voor trainingen en cursussen. - Pensioenregeling die goed is geregeld voor later. - Doorgroeimogelijkheden richting bijvoorbeeld mentor, waarbij je nieuwe collega's begeleidt tijdens hun onboarding en ontwikkeling. Qualifications - Minimaal MBO 4 werk- en denkniveau. - Minimaal 1 jaar ervaring in telefonisch klantcontact. - Goede communicatieve vaardigheden en sterke doorvraagtechnieken. - Affiniteit met cijfers en financiële vraagstukken. - Beschikbaarheid van minimaal 28 uur per week. - Beschikbaarheid voor een fulltime (online) training van 5 weken, maandag tot en met vrijdag.

Role Description We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more. Key Responsibilities - Customer Support - Provide first and second-level support for business applications through the ticketing system. - Respond to user inquiries in a professional and timely manner. - Troubleshoot common application issues and provide effective resolutions. - Escalate complex or unresolved issues to internal teams or software vendors when appropriate. - Maintain regular communication with users regarding ticket progress and resolution. - User Administration - Process user onboarding and offboarding requests. - Create, modify, and deactivate user accounts. - Manage role assignments and access permissions. - Support password resets, authentication issues, and account maintenance. - Assist with periodic user access reviews. - Incident & Request Management - Manage service requests and incidents according to established SLAs. - Prioritize work based on business impact and urgency. - Document troubleshooting activities and resolutions. - Ensure accurate and complete ticket updates throughout the support lifecycle. - Contribute to maintaining a high level of customer satisfaction. - Application Support - Support day-to-day operation of cloud-based business applications. - Assist users with navigation, functionality, and general application usage. - Investigate basic data synchronization and application-related issues. - Coordinate with software vendors for issues requiring additional investigation. - Support application updates by validating functionality after changes. Typical daily activities include: - Password resets - User onboarding and offboarding - User access requests - Account provisioning - Ticket triage - Basic application troubleshooting - Data synchronization investigations - Vendor follow-up - Monitoring ticket queues - Updating support documentation Requirements - Experience supporting SaaS or cloud-based business applications. - Experience using ticket management platforms such as Jira, ServiceNow, Zendesk, Freshservice, or similar. - Basic understanding of user account administration and role-based access management. - Familiarity with Microsoft 365 and common business productivity applications. - Ability to troubleshoot application issues using structured problem-solving techniques. - Programming or software development experience is not required. Benefits - At TEAM International, you'll have the opportunity to work on impactful projects alongside top professionals, collaborate with international clients, and leverage the latest technologies. - Work with global IT talent in a flexible engagement model. - Be part of challenging, high-impact projects with modern tech stacks. - Full compliance with security and regulatory standards. - A supportive, collaborative, and people-first environment. - 23 days of paid time off per year, plus paid public holidays. - Sport allowance. - Private health insurance compensation.

Role Description The Customer Support - Applications Specialist is responsible for providing first and second-level support for business applications used across the organization. This role focuses on delivering timely assistance to end users, resolving common application issues, managing user access, and coordinating with internal teams and software vendors to ensure a positive support experience. The ideal candidate is customer-focused, organized, and capable of managing multiple support requests while maintaining high service standards. This position requires strong communication skills, basic technical troubleshooting abilities, and a proactive approach to problem-solving. Key Responsibilities - Customer Support - Provide first and second-level support for business applications through the ticketing system. - Respond to user inquiries in a professional and timely manner. - Troubleshoot common application issues and provide effective resolutions. - Escalate complex or unresolved issues to internal teams or software vendors when appropriate. - Maintain regular communication with users regarding ticket progress and resolution. - User Administration - Process user onboarding and offboarding requests. - Create, modify, and deactivate user accounts. - Manage role assignments and access permissions. - Support password resets, authentication issues, and account maintenance. - Assist with periodic user access reviews. - Incident & Request Management - Manage service requests and incidents according to established SLAs. - Prioritize work based on business impact and urgency. - Document troubleshooting activities and resolutions. - Ensure accurate and complete ticket updates throughout the support lifecycle. - Contribute to maintaining a high level of customer satisfaction. - Application Support - Support day-to-day operation of cloud-based business applications. - Assist users with navigation, functionality, and general application usage. - Investigate basic data synchronization and application-related issues. - Coordinate with software vendors for issues requiring additional investigation. - Support application updates by validating functionality after changes. - Documentation & Process Improvement - Maintain knowledge articles and user documentation. - Identify recurring issues and recommend improvements to support processes. - Share knowledge and best practices with team members. Daily Responsibilities - Password resets - User onboarding and offboarding - User access requests - Account provisioning - Ticket triage - Basic application troubleshooting - Data synchronization investigations - Vendor follow-up - Monitoring ticket queues - Updating support documentation Expected workload: Approximately 20-30 support requests per day, primarily ticket-based support with occasional meetings or calls. Qualifications - 2-4 years of experience in one or more of the following: - Customer Support - Application Support - Technical Support - Service Desk - Help Desk - Business Systems Support Requirements - Technical Skills - Experience supporting SaaS or cloud-based business applications. - Experience using ticket management platforms such as Jira, ServiceNow, Zendesk, Freshservice, or similar. - Basic understanding of user account administration and role-based access management. - Familiarity with Microsoft 365 and common business productivity applications. - Ability to troubleshoot application issues using structured problem-solving techniques. - Programming or software development experience is not required. - Soft Skills - Excellent customer service skills. - Strong written and verbal English communication. - Strong organizational and time management skills. - Ability to prioritize multiple requests in a fast-paced environment. - Attention to detail. - Ability to work independently while collaborating with cross-functional teams. Preferred Qualifications - Experience supporting enterprise SaaS applications. - Exposure to ITIL service management practices. - Experience working with third-party software vendors. - Experience supporting remote or global organizations. Benefits - Real flexibility. Real balance: Competitive PTO + strong health coverage so you can actually disconnect. - Work that challenges you (in a good way): Global projects. Complex problems. Zero "maintenance-only" roles. - Build your AI edge: Access to AI-driven projects, upskilling opportunities, and certifications that keep you ahead of the curve. - A team you'll actually learn from: Collaborate with top-tier engineers across LATAM, Europe & the US. - Remote-first, no friction: Work where you perform best-with the structure and trust to deliver. - Grow fast, not just stay busy: Exposure to modern tech, cross-functional teams, and real career paths.

Role Description Deliver Outstanding Support That Keeps Businesses Connected. Reliable customer support creates lasting business relationships. The Level 1 Customer Support role helps deliver responsive technical assistance, exceptional service, and seamless telecommunications experiences for businesses across Australia. Every interaction strengthens customer confidence while supporting long-term business success. Build a rewarding global career with Emapta, where top 1% talent enjoys stability, continuous growth, and meaningful opportunities with international teams. Qualifications - 1 to 3 years of experience in customer support, telecommunications, technical support, or related roles - Strong customer service orientation - Excellent written and verbal English communication skills - Strong troubleshooting and problem-solving skills - Ability to work independently in a remote environment - Strong time management and organizational skills - Adaptability and willingness to learn new technologies - Professional presentation and conduct - Understanding of broadband service delivery, including the operation and troubleshooting of Network Termination Devices (NTD) and Customer Premises Equipment (CPE) Requirements - Reliable internet connection and a suitable home office environment - Ability to work rostered hours - Ability to complete required training and compliance checks Benefits - Competitive Salary Package - Day Shift schedule - Permanent WFH arrangement - HMO coverage with free dependent upon regularization - Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) - Unlimited upskilling through Emapta Academy courses - Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! - Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) - Unlimited opportunities for employee referral incentives across the organization - Standard government and Emapta benefits - Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash) - Fun engagement activities for employees - Mentorship and exposure to global leaders and teams - Career growth opportunities - Diverse and supportive work environment