TEAM International Services, Inc.

Role Description We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more. Key Responsibilities - Customer Support - Provide first and second-level support for business applications through the ticketing system. - Respond to user inquiries in a professional and timely manner. - Troubleshoot common application issues and provide effective resolutions. - Escalate complex or unresolved issues to internal teams or software vendors when appropriate. - Maintain regular communication with users regarding ticket progress and resolution. - User Administration - Process user onboarding and offboarding requests. - Create, modify, and deactivate user accounts. - Manage role assignments and access permissions. - Support password resets, authentication issues, and account maintenance. - Assist with periodic user access reviews. - Incident & Request Management - Manage service requests and incidents according to established SLAs. - Prioritize work based on business impact and urgency. - Document troubleshooting activities and resolutions. - Ensure accurate and complete ticket updates throughout the support lifecycle. - Contribute to maintaining a high level of customer satisfaction. - Application Support - Support day-to-day operation of cloud-based business applications. - Assist users with navigation, functionality, and general application usage. - Investigate basic data synchronization and application-related issues. - Coordinate with software vendors for issues requiring additional investigation. - Support application updates by validating functionality after changes. Typical daily activities include: - Password resets - User onboarding and offboarding - User access requests - Account provisioning - Ticket triage - Basic application troubleshooting - Data synchronization investigations - Vendor follow-up - Monitoring ticket queues - Updating support documentation Requirements - Experience supporting SaaS or cloud-based business applications. - Experience using ticket management platforms such as Jira, ServiceNow, Zendesk, Freshservice, or similar. - Basic understanding of user account administration and role-based access management. - Familiarity with Microsoft 365 and common business productivity applications. - Ability to troubleshoot application issues using structured problem-solving techniques. - Programming or software development experience is not required. Benefits - At TEAM International, you'll have the opportunity to work on impactful projects alongside top professionals, collaborate with international clients, and leverage the latest technologies. - Work with global IT talent in a flexible engagement model. - Be part of challenging, high-impact projects with modern tech stacks. - Full compliance with security and regulatory standards. - A supportive, collaborative, and people-first environment. - 23 days of paid time off per year, plus paid public holidays. - Sport allowance. - Private health insurance compensation.

Role Description The Customer Support - Applications Specialist is responsible for providing first and second-level support for business applications used across the organization. This role focuses on delivering timely assistance to end users, resolving common application issues, managing user access, and coordinating with internal teams and software vendors to ensure a positive support experience. The ideal candidate is customer-focused, organized, and capable of managing multiple support requests while maintaining high service standards. This position requires strong communication skills, basic technical troubleshooting abilities, and a proactive approach to problem-solving. Key Responsibilities - Customer Support - Provide first and second-level support for business applications through the ticketing system. - Respond to user inquiries in a professional and timely manner. - Troubleshoot common application issues and provide effective resolutions. - Escalate complex or unresolved issues to internal teams or software vendors when appropriate. - Maintain regular communication with users regarding ticket progress and resolution. - User Administration - Process user onboarding and offboarding requests. - Create, modify, and deactivate user accounts. - Manage role assignments and access permissions. - Support password resets, authentication issues, and account maintenance. - Assist with periodic user access reviews. - Incident & Request Management - Manage service requests and incidents according to established SLAs. - Prioritize work based on business impact and urgency. - Document troubleshooting activities and resolutions. - Ensure accurate and complete ticket updates throughout the support lifecycle. - Contribute to maintaining a high level of customer satisfaction. - Application Support - Support day-to-day operation of cloud-based business applications. - Assist users with navigation, functionality, and general application usage. - Investigate basic data synchronization and application-related issues. - Coordinate with software vendors for issues requiring additional investigation. - Support application updates by validating functionality after changes. - Documentation & Process Improvement - Maintain knowledge articles and user documentation. - Identify recurring issues and recommend improvements to support processes. - Share knowledge and best practices with team members. Daily Responsibilities - Password resets - User onboarding and offboarding - User access requests - Account provisioning - Ticket triage - Basic application troubleshooting - Data synchronization investigations - Vendor follow-up - Monitoring ticket queues - Updating support documentation Expected workload: Approximately 20-30 support requests per day, primarily ticket-based support with occasional meetings or calls. Qualifications - 2-4 years of experience in one or more of the following: - Customer Support - Application Support - Technical Support - Service Desk - Help Desk - Business Systems Support Requirements - Technical Skills - Experience supporting SaaS or cloud-based business applications. - Experience using ticket management platforms such as Jira, ServiceNow, Zendesk, Freshservice, or similar. - Basic understanding of user account administration and role-based access management. - Familiarity with Microsoft 365 and common business productivity applications. - Ability to troubleshoot application issues using structured problem-solving techniques. - Programming or software development experience is not required. - Soft Skills - Excellent customer service skills. - Strong written and verbal English communication. - Strong organizational and time management skills. - Ability to prioritize multiple requests in a fast-paced environment. - Attention to detail. - Ability to work independently while collaborating with cross-functional teams. Preferred Qualifications - Experience supporting enterprise SaaS applications. - Exposure to ITIL service management practices. - Experience working with third-party software vendors. - Experience supporting remote or global organizations. Benefits - Real flexibility. Real balance: Competitive PTO + strong health coverage so you can actually disconnect. - Work that challenges you (in a good way): Global projects. Complex problems. Zero "maintenance-only" roles. - Build your AI edge: Access to AI-driven projects, upskilling opportunities, and certifications that keep you ahead of the curve. - A team you'll actually learn from: Collaborate with top-tier engineers across LATAM, Europe & the US. - Remote-first, no friction: Work where you perform best-with the structure and trust to deliver. - Grow fast, not just stay busy: Exposure to modern tech, cross-functional teams, and real career paths.

Role Description This is a Data Engineer role embedded within a cross-functional product squad, where data is treated as a product, not a service. You'll work closely with Product Managers, engineers, and business stakeholders to shape how data supports customer experiences, decision-making, and growth. Alongside building reliable, scalable data pipelines, you'll help define metrics, translate product needs into data models, and ensure data is accessible, trusted, and actionable. This role is ideal for someone who enjoys combining technical depth with strong collaboration and a sense of ownership over outcomes. We operate an Azure-focused technology stack, leveraging Azure Data Factory and SQL databases to build out data warehouse. To build the data warehouse to generate business value, you will collaborate with cross-functional squads and work closely with stakeholders to define data requirements, deliver solutions, and uphold best practices. Key Responsibilities - Partner with Product Owners and stakeholders to translate business and product requirements into well-defined data models, pipelines, and metrics. - Design and develop scalable data pipelines, leveraging Azure Data Factory and other Azure-native tools. - Own the data layer within your product area, ensuring data is reliable, well-modelled, and fit for decision-making and product use cases. - Collaborate with team members to optimize data architecture, ensuring high performance and reliability. - Work with stakeholders to gather and refine data requirements, delivering solutions that align with business priorities. - Implement and maintain version control practices (e.g., Git), facilitating collaboration and ensuring code quality. - Maintain clear and comprehensive documentation of data workflows and processes. - Coordinate task progress using Jira, tracking and prioritizing workload while working with cross-functional teams. - Contribute to the development and enforcement of data engineering standards, best practices, and documentation processes. - Actively participate in squad rituals (planning, refinement, retrospectives), contributing to prioritization and delivery decisions. - Assist in monitoring, troubleshooting, and improving data pipelines and ETL processes to support continuous improvement efforts. - Stay up-to-date with industry trends and technologies to drive continuous improvement. Qualifications - Extensive experience as a Data Engineer with proven expertise in Azure data tools, particularly Azure Data Factory. - Proficiency in SQL, Python, and data engineering frameworks. - Solid understanding of data modelling (e.g. dimensional modelling, warehouse design, OLAP vs OLTP). - Strong understanding of cloud platforms, preferably Azure, and familiarity with Azure-based data storage and processing solutions. - Knowledge of data warehousing concepts, ETL/ELT practices, and data modelling techniques. - Ability to solve complex data-related challenges and work independently on large data projects. - Strong communication skills to work effectively with stakeholders and technical teams. - Comfortable working within a cross-functional team and contributing to shared outcomes, not just individual deliverables. - Experience in financial services or banking data is advantageous. Benefits - 23 days of paid time off per year, plus paid public holidays. - Sport allowance. - Private health insurance compensation.