• Provide expert-level support for SAP FICO, with strong emphasis on: Product Costing (CO-PC) • Material Ledger • Cost Center and Profit Center Accounting • CO-PA (Profitability Analysis) • Troubleshoot and resolve complex production issues, including: Month-end close and controlling processes • Costing and variance analysis • Cross-module integrations (FI, MM, SD, PS) • Perform root cause analysis in highly customized SAP environments • Support SAP Project Systems (PS), including: WBS structures • Project cost integration • Work directly with clients to: Diagnose issues • Provide clear, actionable solutions • Deliver a high-quality customer experience • Collaborate with technical teams (e.g., ABAP, integrations) to resolve defects • Develop and deliver application fixes and data corrections • Support global customers in a 24x7 support model, ensuring SLA adherence • Contribute to knowledge management, documentation, and continuous improvement initiatives

Role Description Zayo is seeking a Global Network Operations NOC I who is an entry level technician that will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of Layer 1 products and services offered by Zayo. - Respond to internal and external stakeholder inquiries through multiple channels of communication in a timely manner. - Monitor and respond to tickets, alerts, and general inquiries from internal and external customers. - Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems. - Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency. - Escalate/Assign tickets to appropriate teams, leads and managers. - Perform direct communications to customers for updates as necessary. - Resolve customer inquiries, if possible, by utilizing documented processes. - Professionally manage difficult and/or emotional customer situations. Qualifications - High School Diploma required. - Must be able to pass a background screening and CLEAR identification verification. - Zero to one (0-1) years of experience troubleshooting and maintaining SONET and DWDM networks. - Zero to one (0-1) years of customer service experience (NOC environment is preferred). - Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipment preferred. - Ability to navigate multiple computer systems/applications simultaneously. - Knowledgeable with G-Suite applications. - Excellent written and verbal communication skills. - Requires an individual who is detail oriented with superb organizational skills and the ability to multitask/prioritize tasks. - Ability to work in a fast-paced environment. - Active Listening. - Data Entry Skills. - Attention to detail. - Good time management skills. - Salesforce experience is a plus. Requirements - Estimated base pay range for this role is $18.70 - $28.75 USD / hour. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience. • Provide remote-based functional support & training for your specialist SAP modules. • Support client customizations, sharing implementation and best practices advice. • Develop application break fixes for critical product defects. • Create scripts to identify, analyze and correct data issues. • Manage one or more key assigned accounts as a technical/functional advisor. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.

Role Description The HV Training and Technical Support Specialist will support daily OCC / O&M work processes and development of HV training materials. This role is fully remote. Specific location details and expectations will be discussed during the interview process. - Stresses the importance that safety is the most important function, ensuring that all employees follow safe practices while working. - Ensure a safe working environment through strict adherence to and enforcement of company and industry safety standards. - Understand, follow, and communicate safety regulations and work procedures. - Prepare timely and accurate documentation and required reports. - Complete other responsibilities as assigned. - Communicate effectively with clients, vendors, and teammates. - Champion diversity, equity and inclusion as an unconscious part of SOLV culture. - Develop HV Technical Training Material in collaboration with Technical Support Supervisor and other SOLV Employees. - Support the OCC with Power Systems Analysis and Operational guidance as needed. - Support the generation and approval of test plans for technicians or subcontractors to perform. - Occasionally review, and/or approve HV Test Reports on Acceptance and Maintenance Testing Activities. - Provide On-Call HV Support and daytime HV Support to OCC and Field Technicians. - Remote support of EPC Startup and Commissioning activities as needed. - Remote support of O&M Testing and Commissioning activities as needed. - Provide Subject Matter Expert (SME) advice to clients. - Support, prepare, and present RCA findings for equipment failures. - Support NERC Misoperations reports. - Support, prepare, and present Corrective Actions (CA) for any Human Performance (HP) issues related to HV operations. Qualifications - High School Diploma or General Equivalency Diploma (GED) or equivalent. - 10+ Years of Testing and Commissioning Experience. - Demonstrated ability to train and develop others. - Demonstrated ability to recognize work hazards and mitigate, using proper tools and procedures. - Effective computer operation skills and ability to operate system testing applications. - Effective verbal and written English language communication skills. - Effective organizational skills. - Ability to work in a “rotational on-call schedule” (this may include weekends or after-hours situations). - Valid driver’s license, satisfactory driving record and ability to operate company vehicle. - CPR/First Aid training. Requirements - Working near medium and high voltage (if travel to site is ever necessary). - Remote support up to 24 hours a day / 7 days a week due to the nature of power generation facility operations. Benefits - Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. - Employees can enroll in our company’s 401(k) plan. - Provided vacation, sick and holiday pay. Compensation Range $113,100.00 - 141,375.00 Pay Rate Type: Salary SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team. In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter. #LI-Remote Job Number: J13398 If you’re interested in a meaningful career with a brighter future, join the SOLV Energy Team.