Founded as TeleTech in 1982, TTEC is a leading business process outsourcing company. After experiencing rapid growth, including 300% growth in its global workfo
Bilingual Healthcare Customer Service Representative, Korean-English
Location
California
Posted
4 days ago
Salary
$22 / hour
Seniority
Junior
Job Description
Bilingual Healthcare Customer Service Representative, Korean-English
TTEC
• Answer incoming calls from customers • Engage thoughtfully with customers to understand their needs • Conduct research across multiple systems to resolve questions • Provide clear, accurate information to help consumers navigate healthcare options • Manage a high volume of interactions while maintaining quality and professionalism • Follow a set schedule, including designated breaks and lunches
Job Requirements
- At least 6 months of customer service experience
- Bilingual in English and Korean
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits
- PTO
- Tuition reimbursement
- Health and wellness incentives
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