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Key Accounts Executive
Location
United States
Posted
115 days ago
Salary
$110K - $125K / year
Seniority
Mid Level
Job Description
Key Accounts Executive
Shorthand
• Work across a specific set of targeted and current enterprise client accounts, mainly based in the Americas, which includes new business, cross-sell and upsell; build and close a strong pipeline of opportunities. • Own the expansions and upsells across Shorthand in these client accounts. • Consult on personalized best practices across various channels, leveraging strategies and playbooks for each channel and each vertical. • Work collaboratively with Shorthand’s Customer Success, Sales, Channel Partner, Growth, Marketing, Product and Engineering teams to ensure successful sales outcomes leading to happy clients. • Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Shorthand platform while driving revenue for Shorthand; understand C-level initiatives at strategic clients and how Shorthand’s solutions map to those objectives. • Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability. • Selling products or services to clients to increase sales volume or profits for the company. • Monitoring client satisfaction with current products or services to determine if adjustments are needed. • Identifying new business opportunities with existing clients or potential clients. • Developing long-term relationships with key clients to increase sales and broaden the company’s reach within the industry. • Negotiating prices and terms of sale with clients on behalf of the company. • Contacting clients regularly to ensure they are satisfied with their purchase experience. • Developing proposals and presentations to meet clients’ needs. • Coordinating with other departments within the company to deliver high quality products and services to clients. • Following up with clients after the sale to ensure they are satisfied with their purchase.
Job Requirements
- Can demonstrate how they have expanded their contact base, influence, impact and revenue in key accounts for other organisations.
- Has utilised their internal team of colleagues to maximise customer expansion opportunities, effectively partnering with support, customer success, engineering and senior management.
- Is a savvy, customer-focused problem solver, with empathy in spades and always willing to go that extra mile.
- Is whip-smart, with exceptional attention to detail, demonstrably thinking through problems analytically and rigorously.
- Has outstanding written and face-to-face/online-meeting communication skills (we will be asking you to write your own Shorthand story as part of the recruitment process.)
- Can learn fast and ruthlessly prioritise competing demands, and stay calm under pressure.
- Preferably has experience collaborating with diverse, geographically-dispersed teams.
- Gains deep satisfaction from helping others achieve their goals.
- Significant experience of successfully selling enterprise marketing solutions to CEOs, CMOs, VPs and Directors of Marketing, Content, Communications, Editorial, etc.
- Solid understanding of the digital marketing landscape for enterprise customers.
- Experience introducing new products to market.
- Proven track record of closing large, strategic and high quality deals.
- Proven track record in direct and partner-fulfilled sales.
- Technical aptitude and/or background in technology preferred.
- A consultative sales style and strong experience selling solutions in a fast-paced environment.
- Proven ability to sell collaboratively with multiple internal stakeholders and teams.
Benefits
- Options for working your way: fully remote working, flexible hours, and an allowance for a co-working space if you prefer.
- True autonomy, with freedom to own and grow the role you occupy.
- The opportunity to work in a growing SaaS company that is still small enough that you can make a real impact.
- An allowance for setting up your home office, a laptop, and any peripherals you need to do your job.
- An Employee Option Plan for all team members.
- A Health and Wellness fund to support your healthy lifestyle.
- 401k and a 100% contribution to your healthcare for US-based team members.
- Paid parental leave if you are growing your tribe.
- A proudly a carbon neutral organisation, taking climate action with Trace as part of a broader sustainability strategy.
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