Role Description We're looking for a German-speaking Customer Service Agent to join our team, supporting customers on behalf of Dyson. Working from the comfort of your home in Greece, you'll be the first point of contact for customers, providing friendly, professional support across a range of enquiries. Your daily tasks will involve: - Answering customer enquiries via telephone, email, and live online chats. Why Choose Greece? - Exceptional quality of life while advancing your career in an international environment. - Enjoy a Mediterranean climate, beautiful coastline, rich history, and world-famous cuisine. - Opportunity to explore picturesque islands, ancient landmarks, and lively local communities. - Lower cost of living compared to many other European countries. - Welcoming workplace with colleagues from across Europe and beyond. - Gain valuable international experience and develop professionally. - Enjoy a healthy work-life balance in one of Europe's most desirable destinations. Qualifications - C1/C2 level of German, both written and verbal. - High level of English. - Native language and nationality must be clearly listed in your C.V. and/or Cover Letter. - Valid EU passport. - Must be either living in Greece or willing to relocate. Requirements - Living in Greece or willingness to relocate (relocation package available). Benefits - Competitive Monthly Salary. - Monthly Performance Bonus. - Fully Paid Relocation Package (including flight, airport transfer, and hotel stay). - Private Health Insurance. - 2 Extra Salaries Per Year. - Support in Finding Accommodation After Hotel. - And More...

Role Description Are you a Spanish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Spanish-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for Spanish-speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. - Collaborate with colleagues and other departments to achieve the best outcomes. - Meet quality and performance targets while maintaining professionalism. Qualifications - Native-level fluency in Spanish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Private Health Insurance - 2 Extra Salaries Per Year - A lot of extra perks Company Description

Role Description Mercier Consultancy is offering an exciting opportunity for Spanish customer-focused professionals to join an international automotive customer service team in Greece. As a Spanish speaking Customer Service Representative, you will be the first point of contact for customers, providing high-quality support via phone, email, and chat. You will assist with vehicle-related inquiries, connected services, warranties, roadside assistance, after-sales support, and general customer questions while ensuring every interaction reflects excellence in customer care. Key Responsibilities - Provide exceptional Spanish customer support through phone, email, and live chat. - Assist customers with vehicle information, digital services, warranties, and after-sales inquiries. - Resolve customer concerns efficiently while maintaining a high level of customer satisfaction. - Coordinate with dealerships, service centres, and internal departments to ensure timely resolutions. - Accurately document customer interactions using CRM systems. - Meet quality, productivity, and customer satisfaction targets. - Build lasting customer relationships through professional and empathetic communication. Qualifications - Excellent Spanish & English communication and interpersonal skills. - A customer-first mindset with strong problem-solving abilities. - Interest in the automotive industry. - Comfortable working with multiple computer systems. - Ability to thrive in a fast-paced, international environment. - Previous customer service experience is an advantage but not required. - Fluency in the required language Italian and good English communication skills. Benefits - Fully Paid Relocation Package to help you settle into your new home. - Competitive Monthly Salary with excellent earning potential. - Monthly Performance Bonus to reward your achievements. - Fully Paid Training with ongoing professional development. - Comprehensive Health Insurance coverage. - Two Additional Salaries Paid Every Year. - Opportunities for Career Growth and Advancement. - Supportive International Work Environment. - And Many More Great Benefits...

• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. • Specializes in the servicing and repair of a core set of highly complex office products. • Manages territory, inventory, and customer relationships. • As a specialist, provides 2nd level technical support to other technicians. • Achieves expected productivity levels associated with assigned workload and level of experience. • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. • Able to work under minimal supervision. • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. • Demonstrates required digital competencies associated with assigned products and level assignment. • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. • Completes technical training on new equipment as assigned. • Conducts OJT for new and experienced technicians as required. • Conducts technical seminars as required. • Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations. • A positive influence/champion within the team/organization. • Proactively seeks ways to improve things. • Assumes responsibilities of Field Technology Service Manager as required. • Effectively executes all required territory management and call handling procedures. • Works closely with sales partners to maximize equipment leads and upgrade opportunities. • Maintains and manages own parts inventory with a high degree of accuracy. • Adheres to territory back-up plans. • Completes all required administrative tasks in an accurate and timely manner. • Complies with all company policies. • Effectively handles the most difficult customer situations. • Acts as a communication link on unresolved technical problems/issues. • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. • Maintains productive, professional relationship with all company personnel. • Responsible for maintaining a "car stock" inventory. • Performs other duties as assigned.