• Answer all incoming patient calls promptly and professionally. • Convert inbound marketing leads into scheduled appointments through confident and consultative conversations. • Build rapport with prospective patients, answer questions about treatments and services, and help overcome objections. • Schedule, confirm, reschedule, and manage patient appointments. • Deliver an exceptional patient experience from the very first interaction. • Verify dental insurance eligibility and benefits. • Submit insurance claims accurately and promptly. • Process insurance predeterminations and eligibility checks. • Follow up on denied, unpaid, or delayed insurance claims. • Prepare claim corrections, resubmissions, and appeals as needed. • Monitor and manage accounts receivable (AR) aging. • Perform billing-related administrative tasks and communicate with insurance carriers regarding claim status. • Manage daily front office operations within the practice. • Conduct patient recall and reactivation campaigns. • Maintain accurate patient records and documentation. • Perform data entry and administrative tasks using Ascend. • Support the team with additional front office and operational responsibilities as needed.

**Who We Are****The Boutique COO works with business owners and founders who are looking to expand their network of expertise and grow their businesses. We match intentionally and filter both clients and professionals, making sure they are serious, reliable and collaborative. Our network members aren’t competing with dozens of others for the same clients. **Who Our Clients Are Looking For** **Experts in their field:** You have a demonstrated history of success in operations, administrative support, and or executive assistant roles. You have your own clients or past freelance engagements. **Confident Communicators: **You have strong written and verbal skills and the ability to adapt your communication style to a variety of client priorities and personalities. **Self-Starters: **You are comfortable with jumping into open-ended problems as a problem solver. You can confidently assess the best courses of action, recommend clear paths to solution, and implement solutions with little to no oversight. **Skilled Project Managers: **You seamlessly adapt to changes, stay on top of deadlines, and are able to skillfully manage multiple priorities. **Tech-Savvy Doers:** You are comfortable with a variety of web-based applications and platforms commonly used in day-to-day business operations, including using AI tools thoughtfully. You are confident jumping into new systems and learning quickly and independently. **What Work with Our Clients Looks Like** - Managing and executing projects on behalf of clients - Excelling at time management and meeting deadlines - Fluidly providing a variety of virtual assistant services such as scheduling, emailing, lead conversion, research, data entry, and more - Adjusting seamlessly to clients’ changing priorities, needs and deadlines using their business values and processes as a guiding principle - Connecting with many different personality types and communication styles **What to Expect** - A roster of 2-5 ongoing clients - you get to choose which clients you take on - A flexible schedule. Our clients are mostly looking for weekday availability with most client-expected project turnaround times being within 1-2 days - 100% remote work with limited opportunities for onsite work

• Partner Communications: Sit in on weekly partner meetings, take notes, and share a clear summary with the wider team. • Inbox Management: Keep the inbox organized and triaged daily, turning action items into tasks and keeping email clutter-free. • Calendar & Time Coordination: Schedule meetings following team norms and help track time in Toggl. • ClickUp & Project Support: Maintain and customize onboarding checklists for new hires/contractors and keep tasks organized in ClickUp. • Compliance & Documentation Support: Assist with annual compliance and recertification paperwork. • Team Integration: Be an active, trusted presence on Slack and build strong working relationships across the team. • General Administrative Support: Help with ad hoc admin tasks, filing, and organization as needed.

Role Description FreedUp is excited to announce an opening for a Remote Executive Assistant to join our team. In this role, you will be a vital part of our EA team, placed as the dedicated right hand to a Partner at one of our client companies, a growing professional services firm. You'll help them reclaim time and bring order to communications, inbox management, scheduling, and internal operations. You'll work closely with them to build trust and rhythm, eventually taking full ownership of recurring processes like partner communications, calendar/time tracking coordination, and ClickUp-based project support. This is an excellent opportunity for someone who is detail-oriented, discreet, comfortable synthesizing information into clear written summaries, and excited to become a true extension of an executive's day-to-day. Qualifications - 2+ years of experience as an Executive Assistant or in a similar administrative/operations support role. - Excellent written communication skills, with the ability to synthesize meeting discussions into clear, concise, high-level summaries appropriate for broader team distribution. - Strong discretion and judgment when handling sensitive or confidential business and personnel information. - Comfort taking detailed notes during live meetings and turning them into organized action items, decisions, and owners. - Experience managing or organizing a busy email inbox, including triage systems, labeling, and folder structures. - Familiarity with calendar management best practices (meeting titles, descriptions, time-block conventions). - Working knowledge of ClickUp, or strong ability to quickly learn new project management platforms. - Comfort working in Slack as a primary communication tool, largely within the client's public channels. - Highly organized, proactive, and self-motivated, capable of working independently in a remote environment. - Experience creating or duplicating checklists/templates and tasking out steps to multiple stakeholders. - Research skills and comfort navigating government or compliance-related web portals. - Basic familiarity with time-tracking tools (e.g., Toggl) is a plus. Requirements - Partner Communications: Sit in on weekly partner meetings, take notes, and share a clear summary with the wider team. - Inbox Management: Keep the inbox organized and triaged daily, turning action items into tasks and keeping email clutter-free. - Calendar & Time Coordination: Schedule meetings following team norms and help track time in Toggl. - ClickUp & Project Support: Maintain and customize onboarding checklists for new hires/contractors and keep tasks organized in ClickUp. - Compliance & Documentation Support: Assist with annual compliance and recertification paperwork. - Team Integration: Be an active, trusted presence on Slack and build strong working relationships across the team. - General Administrative Support: Help with ad hoc admin tasks, filing, and organization as needed. Benefits - International experience - Opportunity to work remotely from anywhere - Supportive and collaborative team environment - Learning and development opportunities - Potential Performance Bonuses - PTO - HMO after 3 months