• Investigating and confirming the facts of loss for Homeowners claims. • Determining coverage and damages. • Adjusting and negotiating claims within assigned authority levels. • Managing the full lifecycle of the claim, including supplements and personal property. • Providing timely, clear communication to customers as their claim progresses.

• Handle losses and claims for property and casualty insurers • Examine insurance policies and other records to determine insurance coverage • Interview and correspond with claimants and witnesses regarding claims • Inspect property damage and determine extent of company's liability • Estimate cost of repair, replacement, or compensation • Prepare report of findings and negotiate settlement with claimant

• Promptly and effectively manage all assigned claims with minimal oversight. • Make claim decisions within delegated authority per company and carrier policies. • Accurately interpret policy coverages and apply appropriate claims practices. • Establish and communicate reserves in alignment with carrier expectations. • Maintain up-to-date knowledge of insurance policies, guidelines, and industry practices. • Understand local construction methods, pricing, and repair standards. • Submit supplemental reports as needed (e.g., severe incident reports, ITV reports). • Provide exceptional customer service to all insureds, clients, and stakeholders. • Maintain high standards of professional conduct throughout all assignments. • Perform additional responsibilities as assigned.