• Ensure the quality, organization and reliability of the data used by Marketing and Sales. • Administer and evolve the CRM, automations, integrations and tools that support the revenue operation, including migration, implementation and governance projects. • Map, document and improve processes throughout the customer journey, from demand generation to retention and expansion. • Build dashboards, reports and analyses that support leadership decision-making. • Identify conversion, productivity, activation and retention bottlenecks and propose data-driven solutions. • Support the definition, monitoring and evolution of key Sales & Marketing metrics. • Create automations that reduce operational tasks and increase team efficiency. • Develop commercial prioritization models, deal distribution logic and lead scoring. • Connect marketing, sales, product and customer experience data to generate more comprehensive business analyses. • Explore practical applications of AI to increase productivity, automate processes and improve the quality of analyses.

• Lead and mentor the sales operations team, promoting a culture of excellence, accountability, and continuous improvement • Develop and implement comprehensive sales strategies that align with corporate objectives and drive sustainable growth • Utilize data analytics and market research to derive actionable insights that enhance sales performance and overall customer satisfaction • Oversee sales forecasting, budgeting, and resource allocation to ensure efficient operations and maximum productivity • Collaborate closely with marketing, product, and customer success teams to ensure seamless integration of sales initiatives across the organization • Design and optimize sales processes, ensuring effective training and support for the sales team on new tools and technologies • Establish key performance indicators (KPIs) to measure success and drive accountability across the sales organization • Own and improve efficiency within Salesforce.com • Execute on the Sales Compensation strategy and issues which arise • Build and maintain strong relationships with key stakeholders and clients to support sales initiatives and enhance customer engagement • Stay abreast of industry trends, competitive landscape, and emerging best practices in sales operations to inform strategic planning • Represent the sales operations function in senior leadership meetings, providing insights and recommendations for organizational success

Role Description ZeroFox is on the lookout for a dynamic and strategic Senior Director, Revenue Operations to lead our sales function into its next growth phase. As an integral member of the executive team, this role will be pivotal in driving sales excellence, optimizing operational processes, and enhancing the overall effectiveness of our sales team. You will be responsible for overseeing the implementation of sales strategies, managing sales analytics, and enhancing customer engagement through data-driven decision-making. This is an exciting opportunity to shape the direction of sales operations at ZeroFox, leveraging innovative approaches to foster an empowered sales team that delivers value to our customers and stakeholders. - Lead and mentor the sales operations team, promoting a culture of excellence, accountability, and continuous improvement - Develop and implement comprehensive sales strategies that align with corporate objectives and drive sustainable growth - Utilize data analytics and market research to derive actionable insights that enhance sales performance and overall customer satisfaction - Oversee sales forecasting, budgeting, and resource allocation to ensure efficient operations and maximum productivity - Collaborate closely with marketing, product, and customer success teams to ensure seamless integration of sales initiatives across the organization - Design and optimize sales processes, ensuring effective training and support for the sales team on new tools and technologies - Establish key performance indicators (KPIs) to measure success and drive accountability across the sales organization - Own and improve efficiency within Salesforce.com - Execute on the Sales Compensation strategy and issues which arise - Build and maintain strong relationships with key stakeholders and clients to support sales initiatives and enhance customer engagement - Stay abreast of industry trends, competitive landscape, and emerging best practices in sales operations to inform strategic planning - Represent the sales operations function in senior leadership meetings, providing insights and recommendations for organizational success Qualifications - 10+ years of experience in sales operations, sales management, or a related field, with a proven track record of driving sales excellence - Proficiency in sales forecasting, analytics, and reporting tools. Extensive experience with CRM systems such as Salesforce is required - Demonstrated success in developing and executing sales strategies that deliver measurable results - Experience in cybersecurity or technology sales preferred - Bachelor’s degree in business, sales, marketing, or a related field; Master’s degree is a plus - Willingness to travel as needed to support sales initiatives and meet with clients Benefits - Community-driven culture with employee events - Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture Company Description ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Role Description Join our GTM Strategy & Planning team, the control room driving Gong’s revenue trajectory. We operate at the intersection of elite data engineering, revenue intelligence, and executive strategy. As "Customer Zero," you will leverage the world's richest B2B GTM dataset to architect the systems, insights, and frameworks that define our go-to-market direction. You will serve as a trusted advisor to our Revenue and Executive leadership, transforming complex signals into actionable bets that shape our product focus, market expansion, and revenue health. This is a unique opportunity to combine deep technical rigor with high-level strategic impact at the forefront of the Revenue AI revolution. Responsibilities - Serve as a trusted advisor to the Revenue and Executive leadership team, driving growth through actionable insights, process optimizations, and financial rigor. - Cultivate impactful, cross-departmental partnerships with Marketing, Finance, Product, Enablement, and GTM teams to propel strategic initiatives and planning evolutions. - Champion effective adoption of Gong, focusing on maintaining data integrity and uncovering novel applications for the platform. - Transform Gong data into actionable strategic insights for GTM leadership, spearheading initiatives that demonstrate clear and measurable business impact. - Craft persuasive presentations and thought leadership content to communicate insights internally and externally while driving systematic improvements that reduce manual work and scale impact. - Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term. - Collaborate with Analytics and BI teams to design dashboards/scorecards that drive visibility into performance, productivity, and pipeline and customer health. Qualifications - Degree in Computer Science, Data Science, Business, Economics or related field or equivalent practical experience. - 5+ years of GTM Strategy & Operations experience, with a strong understanding of SaaS business models. - Strong leadership skills: capable of articulating vision, aligning teams around common goals, and measuring performance against defined outcomes. - Proven organizational and project management skills; able to execute multiple priorities with urgency. - High degree of ownership — not just identifying opportunities, but turning insights into measurable results. - Exceptional communication and stakeholder management skills; proven ability to engage effectively at executive and C-level. - Adept at bridging the gap between technical and non-technical partners to distill complex concepts for leadership. - Comfort navigating ambiguous environments, consistently delivering high-quality results. - Proven success analyzing and optimizing territory models, planning & forecasting processes, and headcount/capacity plans. - Ability to extract insights from GTM data and connect product usage to business outcomes. - Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue. - Experience with Gong and CRM systems and tools (e.g., Salesforce). - Strong analytical skills and highly skilled in SQL with hands-on experience in Snowflake (or similar cloud DW) and query optimization. - Experience with BI Tools (Tableau/Looker/Sisense) for data visualization and to translate complex data into actionable insights. Preferred Qualifications / Bonus points if you have: - Proficiency in Python scripting to facilitate data processing and workflow automation. - Expertise in dbt for end-to-end pipeline management, including modeling, transformation, testing, and documentation. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.